Michelle Benedetti Email & Phone Number

Medford, MA, US

Akron, Ohio, US

Partner with the sales and onboarding teams to enable payment acceptance at car washes across the nation. After implementation, provide ongoing guidance and support to our merchant base regarding recurring memberships, chargebacks, and fraud prevention. Project manager of strategic initiatives within the organization to increase payments revenue and.

Boston, MA, US

Oversaw a team of 15 menu support specialists. Directed the ongoing maintenance of over 60K menus on ezCater’s marketplace including adding and removing items, updating menu item descriptions and pricing, and aligning with company style standards.

Columbus, GA, US

Oversee and manage day to day operations of the back office team, which is comprised of onboarding, tech deployment and integrations, and account maintenance. Created an end to end boarding / cross training process wherein all team members are able to handle all tasks within the team rather than working in silos. Member of the team handling the migration.

Columbus, GA, US

Responsible for maintaining relationship with processing partner, First Data, including portfolio profitability, compliance, and day to day operations. Oversee Risk Operations department which includes Underwriting, Risk Management, and Collections with a dual business purpose of on-boarding new merchant accounts to meet the organization’s business growth.

Columbus, GA, US

Oversee the operations of both the customer service and technical support call centers with an average of 25,000 inbound calls per month. Work in conjunction with operational departments in the organization to refine processes and procedures with a focus toward first call resolution and improving the customer experience. Responsible for hiring and employee.

Columbus, GA, US

Manage both the customer service and technical support call centers with an average of 25,000 inbound calls per month. Prepare and distribute metrics for call data for all phone representatives on a weekly and monthly basis. Routinely live observe calls to ensure that a high level of service is being provided. Responsible for hiring and employee life cycle.

Columbus, GA, US

Managed four team leads as well as a team of three senior phone representatives. Prepared and distributed daily/weekly/monthly phone metrics to measure the department's success in meeting SLAs. Assisted in the hiring process for all new team members as well as regularly contributed to employee life cycle decisions.

Columbus, GA, US

Managed a six person team in an inbound call center. Provided support and coaching to ensure that all representatives are following best practices and providing superior a customer experience. Distributed metrics to all representatives on a weekly basis and managed to real-time metrics each day to meet department SLAs.

Columbus, GA, US

Handled an average of 80 inbound customer support calls from customers needing assistance with their merchant accounts. Assisted in processing changes and updating account information, as well as doing research as necessary to help with reconciliation efforts.

Processed payroll, calculated PTO accruals, administered health benefits. Assisted with hiring process for both teaching and administrative staff. Attended monthly ABCD/Head Start Program Director's meetings and administered state-mandated paperwork and reporting for program funding.