Michelle Berkeley Piller, Lcpc Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

• Provide daily therapeutic care and on-going monitoring of student's level of functioning in terms of their self-care and emotional, social, and behavioral well-being
• Provide in-the-moment support and psychosocial training in interpersonal and life skills such as direct communication, self-advocacy, affect regulation and relationship boundary setting
• Plan and carry out daily therapeutic activity schedules to meet goals and requirements of Individualized Treatment Plans

Seattle, WA

• Developed marketing content and maintained social media and amplified communication for clients
• Managed data analysis for report on the effectiveness of grant-funded college prep programs
• Completed research and analysis for curriculum development of college freshman and new student seminars and strategic expansion plans for alternative high school education which combines apprenticeship experiences with.

Personal Business

• Owner of business providing guidance and assistance to non-native English speaking students and families with college application process
• Consult directly with students regarding personal writing style and techniques for personal statement essays

Chicago, IL

• Coach high school students through academic challenges and ACT & SAT exam preparation
• Lead students through academic and personal goal-setting strategies, addressing study and organization processes

Greater Chicago Area

• Provide clinical mental health counseling services to community college students, including administering mental health assessments, determining diagnoses and creating treatment plans
• Use a Solution-Focused Brief Therapy approach, incorporating Cognitive Behavioral Therapy (CBT) techniques and interventions as needed
• Design and facilitate research-based workshops pertaining to clinical topics appropriate for the student population such as grief, self-esteem, anger management… Show more
• Design and facilitate research-based workshops pertaining to clinical topics appropriate for the student population such as grief, self-esteem, anger management, healthy relationships, and self-care
• Develop college student development initiatives as Student Services liaison in areas of Transfer Services, Career Services, New Student Orientation, Academic Advising, and Student Activities
• Connect students to low or no-cost community resources such as medical and dental care, housing, food pantry services, legal services, veteran’s assistance and child care

Greater Minneapolis-St. Paul Area

• Equipped students with effective study and organization skills to improve school performance
• Tutored students in ACT exam preparation and the college application process
• Assisted leadership team in developing and implementing online tutoring services

Chicago, IL

• Guided high school students through the Financial Literacy & Leadership Institute, a six-week partnership program between Chicago Housing Authority (CHA) and BMO Harris Bank
• Instructed high school students in leadership development and business skills
• Strengthened college aspirations for adolescents from under-resourced communities

Eden Prairie, MN

• Responsible for directing and proactively managing assigned client base of twelve insurance providers to ensure positive, long term client relationships. Coordinated, developed and facilitated strategic meetings.
• Addressed unmet client expectations and misunderstanding of services agreement, resulting in improvement of client relationship and determination of best practices for… Show more Responsible for directing and.
• Addressed unmet client expectations and misunderstanding of services agreement, resulting in improvement of client relationship and determination of best practices for on-boarding new clients in the future
• Analyzed client feedback to develop and implement improved annual Client Satisfaction Survey. Survey Participation increased by 50% and survey results showed satisfaction with service enhancements across business.
• Recognized underpayment and overpayment billing errors and equipped operations team to determine a short-term and long-term solution. Further erroneous payments were prevented, open dialogue with the client led to a.

Eden Prairie, MN

• Responsible for the administration of the Caregiver Support Program. Managed all internal and external communication, provider relations and program analysis and reporting.
• Established credible relationships with 30+ providers, ensuring consistent services. Achieved 95% overall satisfaction
• Increased number of networked providers by 50%, expanding program outreach and benefit coverage
• Proactively identified deficiencies in program communication, streamlined processes and… Show more Responsible for the administration of the Caregiver Support Program. Managed all internal and external communication.
• Proactively identified deficiencies in program communication, streamlined processes and forms and delivered ongoing training to program staff during policy and procedure changes
• Collaborated with Senior Research Analyst to collect program data regarding healthcare costs. Identified savings of $500,000

Edina, MN

• Strategized with management team on marketing, billing and collections, budget and business development initiatives.
• Oversaw production and editing of Policy and Procedure manuals to ensure documentation was standardized and in accordance with corporate vision and objectives
• Collaborated with finance team to create a decentralized approach to processing accounts payable and accounts receivable activities. Increased accountability and accuracy of billing approvals and transitioned… Show.
• Collaborated with finance team to create a decentralized approach to processing accounts payable and accounts receivable activities. Increased accountability and accuracy of billing approvals and transitioned.
• Produced competitive analysis and preliminary market feasibility reports on prospective new development locations to advise business development team in most strategic areas of focus.
• Prepared Market Feasibility and Preliminary Demand Estimate studies for project proposals to understand all components of market demand reporting requirements Show less

Master Of Education - Med, Counseling, College Student Development, 4.0

Activities and Societies: DePaul Student Counseling Organization (DSCO) - Member International Student Experience Exchange (ISEE) - Mentor.

Bachelor Of Science (B.S.), Business Administration, International Business

• Dean’s Scholar | Recipient of four year academic scholarship • ESADE Business School – Barcelona, Spain | International Exchange Program.