Multi-faceted role in digital transformation programmes spanning process improvement, business analysis and change management, accelerating and increasing the benefits of transformation across Vodafone.• Requirements gathering: Translation of programme needs into technical requirements for delivery.• Created a user-friendly, interactive journey view in our company process repository (ARIS) for the Fixed product which would enable alignment and prioritisation of opportunities. It included high and low level views of the end-to-end processes, detailing process pain points, opportunities to improve the process and in flight work currently happening. I managed the design, delivery, testing, and training of the capability.• Customer communications improvement by upgrading existing customer communication templates to deliver clearer messaging and improvement of overall customer experience. • Business change management responsibilities including stakeholder matrix management and creation/ distribution of communication materials, informing the impacted parties of the changes.Key contribution is a substantial 10% reduction in delivery costs to the customer and improvement of the in-year revenue position by circa €5 million through reduced order delivery time.Additional responsibilities include:• Process platform (ARIS) “Super user” for all Strategy & Transformation programmes – Supported colleagues in the development of processes in our process repository by advising on and creating the required structure, supporting them in process creation in their respective programmes and quality assessment.• Squad lead for a project dedicated to cultivating psychological safety within our wider group by cultivating a strategy to embed psychological safety into our ways of working and thinking.

I was responsible for the leading and facilitation of programme-level process improvements, specialising in the use of ARIS, developing and implementing best practice, quality processes to specific industry standards, whilst ensuring they align to a business process repository standard

Responsible for all defect reporting and root cause analysis for my department. Analysis of this data drove improvements throughout my department. The tools I employed were as follows:• Created and maintained a weekly defect report that detailed where our delivery management community had contributed towards failed engineer visits. The report was used by the management team to evaluate their teams’ ongoing weekly performance. I also trended this detail, which guided improvement plans. • Hosted a weekly conference call with field and team managers discussing issues and implementing fixes • Conducted root cause analysis and reporting on orders that had failed their customer delivery date.• Conducted “deep dive” analysis into issues for the senior management community and presented this data to them in Operational Performance Reviews.

Responsible for all defect reporting and root cause analysis for my department. Analysis of this data drove improvements throughout my department. The tools I employed were as follows:• Created and maintained a weekly defect report that detailed where our delivery management community had contributed towards failed engineer visits. The report was used by the management team to evaluate their teams’ ongoing weekly performance. I also trended this detail, which guided improvement plans. • Hosted a weekly conference call with field and team managers discussing issues and implementing fixes • Conducted root cause analysis and reporting on orders that had failed their customer delivery date.• Conducted “deep dive” analysis into issues for the senior management community and presented this data to them in Operational Performance Reviews.

• Planning and ordering circuits across the Cable and Wireless portfolio.• Dealt with escalations, liaising with senior figures within the business.• Designed and maintained a quality tracking board.

Project co-ordinator for a National Grid project