Michelle Bledsoe Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

*Accountable for all phases of implementation using SAAS technology for customers with 100-1,000 employees while completing multiple tasks and projects under strict deadlines.* Conducted business requirements analysis, system configuration, data mapping, parallel testing, live processing, and transition to support.

*Directly responsible for project analysis, integration, support, and configuration of SAP HRIS & ADP systems, as well as for troubleshooting any system issues.*Identified opportunities for enhancing business operations through process and technology redesign while acting as a liaison between HR and IT to ensure quality, timeliness, and proper use of HR information.

*Consulted with clients on the best usage of SAP HRIS/Payroll applications.*Acted as a functional product expert on the implementation and support of SAP products to enhance client business functionality and overall performance.

Account Executive* Installed employer service and personnel systems to an assigned client base and conducted a thorough analysis of clients Payroll/HR needs to determine appropriate product needs and service requirements.*Coordinated client training on ADP products to ensure effective and proper product use, then followed up with clients to ensure satisfaction and retention.Product Specialist*Played an instrumental role in year-end support (dealing with time sensitive issues) and provided ongoing support to the client service team.* Investigated, analyzed and resolved problems for team members to ensure workflow continuity.Client Service Representative*Served as the company liaison for a client base of over 500 companies and communicated with all departments including tax service, banking, management and sales.*Resolved all client questions and grievances regarding ADP services and trained new hires.

B.S, Marketing

Education record

Marketing