Creates syllabus and all course material to support the learning objectives for each subject. Utilizes PowerPoint presentations, interactive class discussions, experiential learning activities, assignments, exams & computer technology to enhance student learning. Mentors students with educational & professional issues. Received positive evaluations from students & department heads regarding lecture delivery style & content.

Partners with local businesses to develop customized learning, performance and service enhancement initiatives. Conducts needs assessments, creates & presents interactive training programs to address target needs, evaluates learning effectiveness and designs ongoing communication and recognition programs to support company initiatives. Sample Projects: Designed & delivered interactive & experiential training programs for executives, managers, supervisors & front-line employees in various topics, receiving outstanding evaluations & accolades. Developed a Rewards & Recognition program to support corporate culture. Developed a “President’s Roundtable” program to improve company communication & feedback. Designed job aides for interviewing & evaluating candidates. Sample Clients: Glenn Insurance, Shore Medical Center, Resorts International, Golden Nugget, AC Convention Center, Sturdy Savings Bank.

Principle of a private consulting firm offering Training, Organizational Development & Human Resource services to large & small businesses. Specialties include: Performance gaps analysis, needs assessment, instructional design, dynamic training programs, job descriptions, performance evaluation systems, incentive programs, succession planning, high-potential employee development, and teambuilding, leadership and customer service programs. Sample projects included: Centerplate, Inc - Stamford, CT: Developed management training programs for both online & classroom delivery at a $1 billion organization with over 250 accounts. This included an extensive needs analysis, creation/implementation & evaluation of employee surveys; working with Subject Matter Experts to develop content for Finance, Sales and numerous Operational & Human Resources topics;  Creating interactive training program & materials; and developing agenda, content & activities for the company-wide national management meeting. NFI Industries, Inc. - Cherry Hill, NJ: Developed and implemented programs to support the newly created Mission, Vision and Values for the $750 million organization. This included Executive, Management and Front-Line Training Programs, Facilitation Skills Training, Marketing and Support Material, as well as ongoing coaching throughout rollout. Fishbowl, Inc. - Alexandria, VA: Developed materials for Sexual Harassment, Teambuilding. Interviewing Skills and Problem-Solving interventions and training.

NJ Certified Substitute. Taught a variety of classes in grades K-8 for both long and short-term assignments. Duties included lesson planning and implementation, student recognition programs, performance evaluation, classroom management and parent communication. Well liked amongst students, fellow teachers & administration.

Led the learning and development strategies on a national level for more than 200 accounts (combined sales volume of $1.4 Billion).* Developed and implemented Customer Service initiatives, which included the creation of standards, branding, marketing, training, recognition programs, and feedback measures. * Designed and facilitated a Career Development Program, in which 85% of graduates were successfully promoted to key management positions through accelerated learning, mentoring, computer-based and on-the-job training process.* Created and implemented numerous Leadership Development Programs to assimilate new managers to the industry and elevate existing managers to new standards of performance. * Served as project manager and subject matter expert for corporate E-Learning initiatives across 12 Lines of Business and 200K employees. Developed and facilitated training material for end users and facilitators; Created and facilitated online modules; Assisted field users and IT with troubleshooting; and Developed Training Intranet Website and marketing material.* Partnered with clients and managers to develop performance improvement interventions at "high-risk" accounts. * Partnered with numerous external vendors to design and implement programs across 12 lines of business. These included a customized Corporate University Library with testing material; Computer Software Training; and an online survey tool to analyze employee and customer feedback.* Partnered with top US culinary school and internal subject matter experts to design and implement a management program for executive level chefs, which addressed business, leadership and advanced culinary skills. * Developed and facilitated comprehensive Train the Trainer Programs for field managers.* Created, managed and allocated an annual training budget in excess of $1 million. Consistently sought ways to save costs including a $300K savings through a vendor contract re-negotiation.

Created and implemented a vision and strategic plan for improving the business, personal, and professional skills of every level of employee in the organization. Received the Excellence in Management Award for successfully leading a staff of five in the needs assessment, design, implementation, and evaluation of training initiatives for 15,000 employees at multiple properties, with a budget in excess of 500K. Over 2,000 classes were conducted annually. Selective accomplishments included the development and implementation of:* Corporate Customer Service standards and classes.* Supervisory, Management, and Executive Development programs. * Upward Mobility and Career Advancement programs.* Safety and Regulatory programs. * Affirmative Action and Diversity programs.* English as a Second Language and Accent Reduction programs. * New-Hire Orientation and Department training.* A Career Service Center and classes that supported displaced employees during a property closure.* Customized programs that supported company culture and change initiatives.* Three grants in excess of $1 million.

* Consolidated resources of four properties following a corporate restructuring. * Managed staff development and created a new department internship program. * Developed and facilitated New-Hire, Supervisory, and Career Development programs that supported the new corporate leadership and service standards.* Wrote a $350K grant to expand employee development initiatives.

* Developed and facilitated customer service and leadership training for over 3,500 employees at the executive, management, supervisory, and front-line levels. * Managed a staff and budget in excess of $200K. * Conducted employee focus group meetings, attitude surveys, and internal consulting. * Supported employee communication and recognition programs and participated in competitive bench- marking, Re-engineering, Customer Comment Card, and Mystery Shopper programs. * Led citywide consortium in writing and administering grant that added over $80K to operating budget.