Envisioned and led the development of scalable and widely adopted solutions as part of a comprehensive employee experience strategy aligned with the organization’s vision and mission.

Served as Technical Advisor (shadow) to WW VP of AWS ProServe. The Technical Advisor is a high potential leader given the opportunity to learn all aspects of the business from a senior executive leader. During assignment, led delivery resource and people initiatives focused on Amazon culture (ProServe Day 1), security and employee engagement.

Southeast delivery practice manager and lead for “Accelerate to Consultant” (A2C) Program in Professional Services. . Accountable for customer success, delivery quality and escalation management. Hired college graduates, military, workforce returners and early-career technologists, specializing in Infrastructure, Application Development, DevOps, Machine Learning, Data Science, Security, and Project Management. Amazon Hiring Bar Raiser, Certified Speaker, and Certified AWS Solutions Architect Associate.

Critical leadership position responsible for managing and developing some of Microsoft Services highest talent focused on Enterprise Cloud Deployment (Office 365 Migration, Exchange Online, SharePoint Online and Teams). • Drive customer satisfaction and services revenue through delivery resource development, direction and guidance • Drive the staffing process, teaming with the Resource Manager to place highly qualified resources on qualified engagements/contracts • Drive and responsible for team billable utilization goals • Hire appropriate technical and project management individuals to meet the demands of practice head count objectives as determined by Workforce Planning (WFP) • Participate in resource and capacity planning processes, use insights to re-skill or adjust resource levels • Global Lead for Aspire University Hire (formerly Microsoft Academy of College Hires) Program for Business Productivity. Responsible for recruiting, hiring and onboarding 200+ college hires globally – Americas, EMEA, India Global Delivery and APJC annually.Conducts performance management, including coaching, assessing resource impact, rewarding, and disciplining.

Partnered closely with leadership to develop and execute the organization’s overall business operation including strategic planning, rhythm of the business (ROB) development and execution, communication strategy, and significant reporting and analytics to inform decisions• Supported Practice Operations including operating rhythm (RoB)• Drove delivery excellence initiative to increase Customer, Partner Experience (CPE)• Collaborated with Human Resources to establish performance and talent management rhythm.• Developed and ensured proper execution of communication plan for practice.• Led monthly awards reviews for Americas Cloud Services• Led People Initiative to improve Workgroup Health Index at the practice level• Coordinated recruitment and onboarding of college hires

• Manage diverse team of Senior Consultants, Delivery Project Managers and College Hires (Assoc. Consultants and Project Coordinators)• Business Manager for Practice – responsible for business reviews, communication, driving and communicating ACS strategy.• Manage ACS-wide awards program (AES/ACS Quarterly Awards, Spot Awards and COE), Awards Representative for Services Quarterly Nomination process.• People Team Lead – managing a team of People leads representing all roles and teams within ACS. Focus on MS Poll and improved WHI. Set People priorities based on MS Poll and feedback.

• Trusted business advisor responsible for helping enterprise customers achieve the most of their Microsoft products and services investment. • Executed shared customer success plans, managed customer executive relationships, strategic escalations, contract renewal and service delivery• Global delivery lead (Wells Fargo), managing team of 13 dedicated support resources, multiple regional Technical Account Managers. • Managed a wide range of accounts. Customers have included Financial ISVs (Reuters, ADP, Plural, Instinet, Factiva, Townsend Analytics), Financial Services (Morgan Stanley, Discover Financial, Wachovia, Moody's and Wells Fargo). • Consistently maintained high customer satisfaction, consumption rates and growth across all managed accounts

Violin and guitar instructor specializing in beginner through advanced students. Students will learn music theory, increase their classical repertoire and learn contemporary music.

Developed and led Microsoft partner consulting practice