Michelle Soares

Michelle Soares Email and Phone Number

Lead Technical Project/Program@ADP | Helping companies to expedite resolution during outages | Diversity and Inclusion specialist | LGBTQIAP+ activist @ ADP
roseland, new jersey, united states
Michelle Soares's Location
Porto Alegre, Rio Grande do Sul, Brazil, Brazil
Michelle Soares's Contact Details

Michelle Soares work email

Michelle Soares personal email

n/a
About Michelle Soares

I am a Senior Major Incident Manager, now working with ADP in the Critical Incident Response Team. I am a former Database Sr Analyst, and Application Management Advisor.Currently I work on a team that supports thousands of Customers and their success is critical to our Company businesses.Although I am a very technical person i enjoy interactions with other employees or interns, helping them in their personal development both in tech field and at a personal level, so that they can achieve success in their career. That alone motivates everyday to do a better job and to learn more about people.With that approach not only I get better results from the team and to the team, but also to our customer, delivering excellence in what we do.*******I am very knowledgeable when it comes to diversity and inclusion, since i have been working with that (as a volunteer) for almost 10 years now.I have been a speaker on multiple D&I events, career fairs, university lectures and so on. My dynamics and the fact that i am a person that speak very well for crowds, help me get the results and their empathy for D&I.*******Outside of work i am a huge geek, that enjoys video games and anime, but my free time consists of bodybuilding every day. Live streaming diversity and gaming content is another passion, and from time to time i like to step on the mat for a sparring session. If all you want to do is talk, i enjoy having a good conversation, be it in English or Portuguese.

Michelle Soares's Current Company Details
ADP

Adp

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Lead Technical Project/Program@ADP | Helping companies to expedite resolution during outages | Diversity and Inclusion specialist | LGBTQIAP+ activist
roseland, new jersey, united states
Website:
adp.com
Employees:
67351
Michelle Soares Work Experience Details
  • Adp
    Lead Technical Project/Program
    Adp Apr 2023 - Present
    Porto Alegre, Rio Grande Do Sul, Brazil
    Responsible for the driving critical incidents to a quick resolution, while enforcing processes, analyzing risks and managing all levels of employees to deliver results during outages.As a Sr. Major Incident Manager I have to be able to multitask, ensuring that all stakeholders receive proper updates when impactful events occur.Leader of the initiative to develop AI solutions for untreated data that gives us proper insights on repeating offenders and most frequent issues.Responsible for building reports with valuable data to assist the leadership's decision.
  • Adp
    Sr Major Incident Manager
    Adp Dec 2021 - Apr 2023
    Porto Alegre, Rio Grande Do Sul, Brazil
  • Sap
    Senior Support Engineer
    Sap Nov 2018 - Dec 2021
    São Leopoldo
    Responsible for the Analysis and Reporting component, which manages all reporting capabilities from SAP Ariba customers.The main activities of this position focus on debugging of reports through queries, xml, and logs evaluation, with the objective of correcting any data issues that might make reporting unreliable, affecting bussiness decisions.
  • Dell
    Advisor Application Management
    Dell Jun 2017 - Nov 2018
    Porto Alegre Area, Brazil
    Responsible for leading one of the PODs in the Sales Support L2 team.Became the Person responsible for the Support application globally, leading a team of 7 analysts and advisors, working on automation, knowledge transfer, incident reduction, process management, incident management and major incidents.Recognized for three quarters in a row for excellence in support and leadership work.
  • Dell
    Database Administration Sr. Analyst
    Dell Jan 2012 - Jun 2017
    Porto Alegre
    Team Lead of the Oracle Database First Response team.Responsible for a team of multiple DBAs that deliver first response action to all issues with Databases, focusing on getting Service Available as soon as possible for any case.100% commited with our SLAs and OLAs with no breeches.My activities involve the growth of the team technically as well as a personally, achieving our goals and making the company grow, coahing over 17 associates, from interns to analysts in thei carreer development.Participant of incident management encounters for evaluation of priority issues.Responsible for process review, and process design, as well as incident reduction.
  • Dell
    Estagiário Db
    Dell Mar 2011 - Jan 2012
  • Brigada Militar
    Police Officer
    Brigada Militar Jun 2006 - Mar 2011
    Porto Alegre, Rio Grande Do Sul, Brazil
    Police Officer for the downtown region of the city.Responsible for the development of the assets application, increasing productivity of the Logistics department, and reducing the end to end time for cases from 5 days each to less than 30 minutes.

Michelle Soares Skills

Oracle Itil Melhoria De Processos Sistemas Operacionais Desenvolvimento De Carreira Mentoria Entre Pares Sql Banco De Dados Oracle Oracle Enterprise Manager Banco De Dados Pl/sql Oracle Rac Linux Servidor Windows Java Desenvolvimento De Software Databases It Operations Customer Service Information Technology Oracle Database Team Leadership Mentoring Coaching

Michelle Soares Education Details

Frequently Asked Questions about Michelle Soares

What company does Michelle Soares work for?

Michelle Soares works for Adp

What is Michelle Soares's role at the current company?

Michelle Soares's current role is Lead Technical Project/Program@ADP | Helping companies to expedite resolution during outages | Diversity and Inclusion specialist | LGBTQIAP+ activist.

What is Michelle Soares's email address?

Michelle Soares's email address is mi****@****sap.com

What schools did Michelle Soares attend?

Michelle Soares attended Pontifícia Universidade Católica Do Rio Grande Do Sul.

What are some of Michelle Soares's interests?

Michelle Soares has interest in Civil Rights And Social Action, Animal Welfare, Human Rights.

What skills is Michelle Soares known for?

Michelle Soares has skills like Oracle, Itil, Melhoria De Processos, Sistemas Operacionais, Desenvolvimento De Carreira, Mentoria Entre Pares, Sql, Banco De Dados Oracle, Oracle Enterprise Manager, Banco De Dados, Pl/sql, Oracle Rac.

Who are Michelle Soares's colleagues?

Michelle Soares's colleagues are Jelena Novakovic, Marlene Salcedo, Danielle Kahrs, Deepak Waghmare, Arnaud Lecarreaux, Hari Haran Subramanian, Ben West.

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