Providing PMO services within the Business Management team for Cash Management & Payments Business area

Provided project support on multiple Programmes at HSBC

Provided PMO support on Projects for Mars on a Consultancy basis

Providing governance and product support on a large Network Services Transition Programme• Supporting the Head of Data Networks and providing overarching support to all product owners that site under Data Networks & also providing support to other Scrum Masters on the team (Supporting change, incident, tasks, features for projects and problem management)• Being responsible for day-to-day management, organising the workloads and resources for Product owners• Scheduling & attending… Show more Providing governance and product support on a large Network Services Transition Programme• Supporting the Head of Data Networks and providing overarching support to all product owners that site under Data Networks & also providing support to other Scrum Masters on the team (Supporting change, incident, tasks, features for projects and problem management)• Being responsible for day-to-day management, organising the workloads and resources for Product owners• Scheduling & attending daily stand ups to organise work for Product owners, Team Leads & Scrum Masters• Creating & Editing ServiceNow dashboards to organise each service area• Monitoring resource utilisation to check capacity & ensure resources are being utilised• Leading the change management process to ensure that IT change requests & notifications are sent through in a timely manner by vendors, raising the appropriate notification change records and informing the relevant internal teams to ensure that these changes are being monitored and implementation is completed successfully • Undertaking accredited training & acting as the Domain Problem Manager for Data Networks, engaging with Problem Record Coordinators, assisting with queries and concerns for general record progression and closure• Supporting the ATM Installation Product owner, by liaising with clients and vendors to commission & relocate ATM machines at various sites around the UK, activities included raising line installation orders, ensuring that PO’s were raised to cover costs for rental, line charges, engineer visits and site survey, also ensuring that engineers turned up to site on time and escalating any delays with senior management both on the vendor and RBS side Show less

Providing PMO support to multiple programme directors working on various programmes, projects and work streams across the HR Transformation and People Solutions business areas (Projects worked on included IR35 and Workday implementations)

Performing a dual role supporting the Digital Programme team by providing PMO support, in addition performing an Assistant Product Manager role by delivering the training and procedures work stream for a new ground breaking Insurance Product where all front end staff will require intensive training

Providing support across multiple work streams on a large complex workforce management programme to improve processes and technology across the UK & European divisions

Providing PMO support to the Technology business functions in order to deliver a long term regulatory transformation Programme, ensuring that project management principles are followed in accordance with the current framework and governance that is in place.

Network Services Transformation ProgrammeSupporting the programme manager & work stream leads to transfer the network services to new network supplier by providing direct support to the Programme Manager & Work stream leads ensuring that governance framework & portfolio management principles are being followed.

Providing direct support to the Programme & Project Managers ensuring that projects are delivered to the defined best standard practices working on a large Desktop Transformation Programme

Supporting the Programme Director and Project Managers to deliver a new Desktop solution following a major divestment programme

Managing a team of project support analysts to administer and monitor manual process for capturing, recording project time and costs against project portfolio in Chief Information Office.

Project coordination for the network provisioning to commission banks in the CEMEA region.

Supporting Service Control in owning and managing Vendors in relation to BAU projects in the Visa commercial & Corporate environment.

Providing 1st line technical support.

Ensuring the smooth operation of all supplied technology services on a day to day basis & Meeting with prospective and existing clients in conjunction with the sales team to propose new technology solutions

Offering IT field support to clients