Michelle Brown Email & Phone Number

United States

Phoenix, Arizona, United States

Gilbert, Arizona, United States

- Developed and delivered training based on areas of need for all team members, both for new hire and ongoing development.- Mentored & trained leadership team and team members- Lead operations process improvement projects- Distinguished among her peers as a key resource for facilitating the immediate implementation of new organizational initiatives- Achieved growth from 40 to 250 team members- Researched, established, implemented and oversaw the volunteer leadership & team structure- Collaborated cross-functionally with all levels of the organization to achieve the desired outcome for training, project implementation, change management initiatives, and process improvement needs.- Created, reviewed, and maintained training manuals, training checklists, brochures, fliers, and all other training materials. - Wrote weekly leadership communications, including quarterly newsletters & weekly team content- Coached the volunteer leadership team for enhanced personal clarity, business opportunities, & individual performance. Individuals demonstrated improved work engagement, performance, & success. The results were improved self efficacy, personal ownership, curiosity, compassion, & creativity- Orchestrated the networking of 50+ regional senior leaders for the coalescence of growth, development & encouragement- Established & oversaw communications structure for organizational direct shifts & initiatives- Utilized by senior leaders to lead immediate implementation of new organizational initiatives- Facilitated conflict resolution & problem solving - Lead Change Management Projects- Executive team member- Established & oversaw organizational direction shifts & initiatives- Directed & managed operations & administration of department and projects- Consistently met documented deadlines & objectives

-Collaboratively built and managed a book of business and drove the full sales cycle, from initial contact to close-Engaged IT specialists to develop long-term buying relationships with organizations of all sizes-Helped drive proactive sales efforts to uncover net new lines of business in client-Effectively cross sold and upsold strategic technology offerings to meet the client enhanced business needs-Utilized question based selling methods to ascertain client needs and craft relevant solutions encompassing hardware, software and services-Managed support renewals and contracts. -Developed and maintained client relationships-Conducted outbound phone calls and received inbound inquiries-Leveraged internal and external resources to prepare bids and proposals for clients by aligning internal specialty resources to formulate and deliver client specific strategies-Managed pricing agreements and worked with vendors on special pricing.-Increased yearly standard team production by 30% -Regularly achieved budget growth for a multi-million dollar business-Identified areas of concern & collaborated with management and peers to implement efficient flow between departments, clients & vendors-Mentored & coached various team members-Managed the client & project team to the established scope, schedule & profitable objectives-Monitored & reported progress against documented objectives