Michelle Bruenn Email & Phone Number

New York, Ny, Us

Project manage implementations for large, complex, high-value, or otherwise notable organizational customers of Spruce, encompassing both initial and ongoing/subsequent implementation needs. Includes aspects of general account management and customer/account "success" activities, such as upsells, account relationship health management, and helping customers optimize platform utilization. Additional aspects of the role include: (1) identifying and managing projects to enable and promote customer onboarding and self-service implementation, including projects involving Spruce educational materials such as videos, Help Center articles, blog posts, etc., and (2) working with the Spruce support team to advance the general state of customer support on the platform, which may involve project managing specific support initiatives, as needed.In addition this role involves managing a direct report and engaging in leadership activities such as analyzing and reporting on trends in company growth, presenting onboarding updates to the larger team and working with the Product Team to improve and develop new features.

Project manage implementations for large, complex, high-value, or otherwise notable organizational customers of Spruce, encompassing both initial and ongoing/subsequent implementation needs. Includes aspects of general account management and customer/account "success" activities, such as upsells, account relationship health management, and helping customers optimize platform utilization. Additional aspects of the role will include: (1) identifying and managing projects to enable and promote customer onboarding and self-service implementation, including projects involving Spruce educational materials such as videos, Help Center articles, blog posts, etc., and (2) working with the Spruce support team to advance the general state of customer support on the platform, which may involve project managing specific support initiatives, as needed.

Greater New York City Area

• Corporate Clients 2016-Presento Created networking events and employee gatherings for clients such as SS&K, Bowery Valuation and Osmind. o Managed budgets in excess of $40k.o Sourced branded giveaway items such as notebooks, ring lights, bottled cocktails and stickers.o Coordinated with venues and other vendors including furniture rental, caterers, yacht rental, photographers, DJs and musicians. Negotiated contracts, researched options and presented to clients. Toured venues, created layouts and worked with clients to revise as needed.o Managed setup and breakdown, supervising staff and ensuring that all furniture, food, etc. was properly arranged and that all materials were removed at the end of the event.o Managed invite lists including communicating with attendees and writing follow up messages, as well as keeping clients and venue updated on total numbers.o Hired and managed event staff for check in, bartending, breakdown, etc.o Created activities for attendees, hired entertainers and guides as needed. Worked directly with clients to imagine and execute their creative vision.• Ticketed Events 2015-Presento Created, designed and managed public events for a variety of event production companies such as Atlas Obscura, Guerrilla Science, Women of Culture and the New York Adventure Club.o Originated creative concepts such as a murder mystery scavenger hunt, and an ‘historical’ burlesque show. o Executed all aspects of events including managing budgets, hiring and overseeing event staff including performers, set designers and technicians. All events were profitable and received positive feedback in the press.o Wrote press releases and handled social media promotion on Facebook, Twitter and Instagram.• Fundraisers 2015-Presento Produced fundraisers for organizations such as Planned Parenthood and The Archimedes Project. Managed all aspects of the events, keeping costs minimal to maximize the amount raised.

New York, New York, United States

o Operations manager for a growing mental health startup, currently 65 employees and actively hiring, which specializes in treating high acuity patients using a variety of evidence based treatments such as TMS and Spravato® as well as group therapy, individual therapy and medication management with a team of clinicians and staff who work closely together to provide comprehensive care.o Facilities management including sourcing and stocking PPE and other essential supplies, managing covid safety requirements and communicating changes to patients and staff, contact tracing as needed. o Plans onboarding of new staff, creates training guides and materials for all platforms and works with new staff, clinical and administrative, on day 1 to introduce them to all systems including Spruce, Elation, Practice Suite, Monday.com and Gsuite.o Builds Monday.com boards to track employee development, onboarding status, new patient inquiries, inventory, patient transfers and other ongoing projects. Uses Lucidchart to illustrate workflows and organizational structures.o Created a gamified version of clinical notes tracking- The Note Race, audits clinical notes weekly and creates internal newsletters with graphics using Canva, showing the latest team scores as a motivational tool.o Designs external newsletters, gathering relevant articles and external press links with graphics to send to over 1k subscribers; newsletters are opened by more than 55% of recipients. Sends and manages using Mailchimp.o Handles all team building activities including planning events and working to ensure a consistent cultural experience for employees.o Directly manages and oversees the work of six administrative staff members, designs workflows, supports employee development.o Works closely with representatives of the platforms we utilize to help them understand our needs and find solutions to workflow issues. Partners with our IT Director to better communicate with staff and streamline processes.

New York, New York, United States

I managed the daily needs of six executives at an exciting start up that aims to change the way mental health is treated in the United States. I organized logistics, handled internal and external communications and helped to expand and refine their ideas. I also planned events that brought their message into the larger community.

Greater New York City Area

Fleshed out creative, built decks, and managed freelancers in coming up with their creative. Developed innovative, dream projects to pitch to clients. Cast and trained actors for a major brand activation. Worked directly with clients to craft a narrative and shape the details of the event. Managed production of a promo video and website for the brand activation. Wrote scripts for the immersive theater style activation. Assisted with set design and prop sourcing, managed costume design.

46 Bridge Street, Brooklyn, Ny

* Managed a unique photography studio, oversaw rentals, handled all client requests.* Managed promotion of the studio, communicated with producers, coordinated scheduling.

Greater New York City Area

*Pitched ideas for fabulous events and explorations that appeal to the Obscura Society's quirky audience.*Handled logistics for events, from researching history to recruiting performers and negotiating contracts.*Managed set-up and breakdown and coordinated between all participants.*Promoted events on social media.

Greater New York City Area

*Handled logistics for fundraising events for a small 501(c)3 not-for-profit organization, including researching venues and suppliers, identifying artists to provide creative content, orchestrating details of set up and break down and managing communication between all participants.*Promoted events through social media, professional and social organizations.

New York, Ny

* Coordinated childcare needs with a household staff of four. * Managed and coordinated the schedules and activities of three children, including: corresponding with music instructors, math tutors and sports coaches for each child; scheduling appointments with pediatricians, orthodontists, and dentists; and supervising daily school work and ongoing projects with classroom teachers. * Researched and provided age- and need-specific advice regarding activities, camps, and learning goals for children ranging in age from 5 to 12. * Tutored children, including providing homework assistance and supplemental schoolwork as needed. Planned and implemented curriculum for the youngest child during his preschool years, bringing him up to a high kindergarten reading level and a second grade math level prior to the start of kindergarten.

Brookline, Ma

*Planned and implemented lessons across all areas of curriculum including literacy and math. Planned and implemented an Inquiry Unit on Shadows and Light, teaching concepts through experimentation and observation. * Gathered and analyzed assessment data to plan future lessons and achieve learning goals.* Worked with individual children who needed greater support and ran small group as well as whole group activities.* https://bu.digication.com/michelle_bruenn_eportfolio/Teaching_in_1F

Brooklyn, Ny

* Planned large scale entertainment events in NYC involving hundreds and sometimes thousands of guests, coordinated a team of twenty volunteers. * Prepared timetables and budgets, supervised setup and breakdown, coordinated with suppliers, edited weekly events listings, researched potential sponsors. * Prepared press releases, corresponded with press, promoted events through a variety of social media platforms.

New York, Ny

* Supported a team of five litigation attorneys covering both civil and criminal cases, drafted motions, digested trial transcripts, prepared documents to be filed, filed papers in State and Federal Court and did research at both Federal and State Courts. * Corresponded with clients, organized files, searched and organized discovery using Concordance.

New York, Ny

* Supported three attorneys in the Structured Finance and Derivatives Department of a global law firm, proofed documents, researched changes in legislation as relevant to current projects, performed administrative tasks, acted as a liaison between the attorneys and other staff. * Worked in a variety of departments including Marketing as a float secretary, coordinated arrangements for internal and external meetings, collaborated with the in-house travel agency, worked alongside the Billing Department to facilitate end-of-year billing.

Bachelor'S Degree, English And American Literature

Activities and Societies: I attended programs run by Kesher, I also enjoyed attending performances at the NYU theaters and seeing exhibits.

Master'S Degree, Early Childhood Education And Teaching