Michelle Brutvan Email & Phone Number

United States

United States

Yulee, Florida

• Assists Welcome center visitors with inquiries regarding the SunPass Program.
• Advises travelers of the program special features, toll rate calculations, and account maintenance efficiencies.
• Activates transponders, creates new accounts, updates and adds funds to SunPass prepaid accounts using appropriate account access tools.
• Combines product knowledge, good work ethic, effective time management and human relation skills to meet performance standards and positively influence the SunPass image.
• Prepares activity reports and provides feedback to assist with program improvements.

Fernandina Beach, FL

• Greeted patients and obtained insurance and demographic information
• Utilized multiple insurance websites for verification of eligibility and authorizations for office visits and procedures
• Regularly scheduled patients for necessary consultation, follow up, and diagnostic procedures within office and ancillary facilities
• Responded to patient telephone inquiries in a high call volume physician office, providing prompt and courteous customer service
• Promptly processed all requests and inquiries received by office fax, forwarding requested information to outside parties
• Effectively communicated with outside physician offices and ancillary facilities, requesting records and pertinent medical information

Fernandina Beach, FL

• Perform analysis on all inpatient/outpatient charts and submitted to physicians for completion according to JCAHO standards
• Regularly sent correspondence to physicians who were on delinquent list for completion of patient records
• Maintain knowledge of Cerner application used for EMR
• Promptly processed records requests and imaging records from patients and physician’s offices

Taking care of all household duties and helping my child develop into a healthy, intelligent, strong individual.

Vestal, NY

• Provided excellent customer service in a high call volume environment for multiple physician offices
• Utilized NextGen electronic health record system to input patient requests for prescriptions and inquiries to clinical staff
• Effectively complied with all department productivity and accuracy standards

Binghamton, NY

• Maintained high accuracy for verification of patient demographic and insurance information
• Utilized insurance websites for third party payer eligibility and authorizations for procedures
• Provided excellent customer service and productivity in a high call volume environment, properly scheduling all diagnostic procedures and physician appointments
• Maintained knowledge of ORSOS/One Call and Cerner scheduling computer systems as well as registration procedures, productivity, and accuracy standards

Binghamton, NY

• Promptly collected on daily basis all paper charts from appropriate departments for all inpatient, outpatient, and ER patients for hospital
• Performed accurate assembly of charts according to JCAHO standards, preparing them for scanning for EMR
• Properly analyzed EMR for deficiencies and ensured charts were completed according to JCAHO standards
• Followed protocol to maintain patient confidentiality and HIPAA compliance with all patient records

Binghamton, NY

• Provided excellent customer service to a high volume of telephone inquiries, ensuring all information provided for school food program application was correct
• Analyzed paper applications for the school food program for completeness/errors in preparation for scanning into electronic format
• Performed quality assurance on applications, correcting any missed or incorrect information transferred into database after scanning paper applications

Associate Of Arts And Sciences - Aas, Medical Insurance Specialist/Medical Biller, 4.0

Associate Of Science - As, Health Services/Allied Health/Health Sciences, General