Michelle Buchecker Email & Phone Number

- Identify performance, skills, knowledge, information and attitude gaps of a targeted audience and create, select and/or suggest learning experiences to fill this gap. Interview Subject Matter Experts as well as Target Audience to identify knowledge needed and knowledge already known. Focus is on Need To Know, not Nice To Know. Deliverable is a Knowledge, Skills, and Attitudes (KSA) document identifying learning objectives for each Target Audience.- Identify the order of topics from the KSA documents and logical groupings. Deliverables are Marketing Outlines for each target audience, organized by Course Name, Lesson Names, Learning Objectives.- For each learning objective, create an activity to reinforce the lesson and the details that should be included in the lesson. List the steps for all demos. Provide suggestions for graphics. Each Lesson Plan will go through two review cycles with a Subject Matter Expert (SME). Deliverables are Detailed Lesson Plans.- Analyze and apply trends and best practices in learning technologies and instructional design CLIENTS:- Created course curriculum of best practices for marketers and marketing tech who will be implementing a Customer Data Platform (CDP).- Creating course curriculums for a data management software company for Data Engineers and Data Stewards

Teach SAS Programming 1, SAS Programming Beyond the Basics, SAS Macro Programming, SQL Querying Basics, SQL Querying - Advanced, Introduction to Python Programming, and LinkedIn for Business

Chicago, Illinois, United States

Http://Www.Thotwave.Com

• Created and executed instructor-led and eLearning training for several customers tailored to customer needs and system by working with the customer to understand business problem and implementation.• Created, recorded, and published SAS Enterprise Guide eLearning for company Academy using Adobe Captivate and Docebo LMS.• Reduced time to create transcripts of eLearning by using internal playback to internal microphone and voice to text API.• Attended SAS Platform Installation course for multi-machine SAS Business Intelligence on Linux.• Performed installation of SAS Metadata Server and SAS Grid Control Server on Linux.• Resolved customers programming and Enterprise Guide issues and questions in a timely manner.• Created and updated documentation for customers on installing SAS Platform, Enterprise Guide, and SAS Add-in to Microsoft Office.• Created and updated FAQ documents for customers.• Presented well-received paper “Kicking and Screaming Your Way to SAS Enterprise Guide” at SAS Global Forum 2016 and SAS Chicago Users Group. Presented three papers at SAS Global Forum 2017.

Chicago

SAS Institute, Chicago, IL• Developed a new team with a Mission Statement of: Primary focus is to provide comprehensive training on SAS Solutions (excluding Solutions requiring statistical knowledge) to external customers to foster software adoption. • Manage the Solution portfolios for: Customer Intelligence, Fraud and Security Intelligence, Supply Chain, Performance Management, Health & Life Science, Retail, and Text Analytics.• Assess training needs for both internal and external customers. • Meet with team on a regular basis to brainstorm ways of process improvements.• Assist Consulting Services with project scope, needs analysis, and tools needed.• Prioritize requests for creating new software courses. Especially important given the limited resources. • Work with Product Managers on release dates and functionality in upcoming software solutions. • Investigate new technologies as they pertain to the SAS Solutions portfolio.• Create training plans for software solutions.• Communicate with International internal community on Solutions training.• Work with Marketing Specialist on promoting Solutions training to external customers through outbound marketing campaigns as well as Social Media.• Selected for Customer Journey team to determine ways to improve the overall experience customers have with SAS software and the company.• Teach classroom and Live Web courses.• Developed SAS Solutions courses ono Contact Center Planning and Optimizationo Social Media Analytics, including Portal and SAS Conversation Centero Real-Time Decision Manager• Manage staff of direct reports and managers o Promote, and hire employees based on skillso Mentor and coach staff o Listen to course presentations, provide feedback, and suggestionso Assign relevant projects to foster knowledge and growth and meet customer needso Schedule instructorso Delegate as appropriate

Greater Chicago Area

Regions Training Center Director:• Managed 5 regional training centers and a staff of 10.• Implemented strategies for effective management of remote employees. • Included having 1 on 1’s on a regular basis.• Managing employees using different managerial styles based on how self-sufficient the remote employee was.• Certified to teach SAS Business Intelligence Content Developer Fast Track Course• Developed and teach SAS OLAP course and SAS Information Map Studio Course.• With a team, wrote questions for the SAS BI Content Developers certification exam.• Traveled to meet with customers and understand their training needs. Devised training paths tailored to their needs.Regional Training Center Manager:• All duties of Technical Trainer (below)• Evaluate customers technical problems and recommend solutions to o bridge isolated islands of information o make better business decisions through an OLAP or Web-based solution• Implement CRM strategies.• Assess training needs for both internal and external customers. • Recommended innovations that increased course enrollments by 10%.• Assist Professional Services with project scope, needs analysis, and tools needed.• Manage a staff of 4 permanent instructors, 5 contract instructors, and 1 course coordinatoro Promote, hire and dismiss employees based on skillso Mentor instructorso Listen to presentations, provide feedback, and suggestionso Assign relevant projects to foster knowledge and growtho Schedule instructorso Delegate as appropriate

Greater Chicago Area

• Proven presentation skills by consistently receiving marks of “Excellent” on student evaluations.• Review publications for technical accuracy.• Teach a variety of SAS classes includingo Entry level programming courseso Intermediate programming courseso Advanced programming courseso SQL, Accessing Relational Databases and Spreadsheetso Client/Servero OLAP (EIS and MDDB, web and non-web enabled) • Consistently receive “Excellent” in all areas of performance evaluation.

Boulder, Co

• Programmed in SAS for internal network billing application• Guided and delegated activities to associate programmers• Performed estimates, plans, designs, coding, testing and documentation• Performed project management tasks• Communicated with users to understand business needs• Quickly progressed from needing assistance to working independently to providing direction to leading projects

Ft. Meade, Md

Boca Raton, Fl

Masters Of Computer Information Systems (Mcis)

Bachelor Of Business Administration - Bba, Business Computer Systems

Activities and Societies: Phi Gamma Nu - Business Fraternity; ASNMSU Student Government