• Provide telephonic assistance to loan applications through outbound and inbound calls• Process loan applications and documentation within specified limits• Ensuring the completeness of all details needed by thoroughly communicating with our accredited banks prior submission• Minimize bad debt risk and maximize account receivable collection• Monitors status of 1st monthly amortization for all non-starter accounts• Sends Payment Reminders via email so clients are fully aware of their respective due dates and monthly amortization payments• Process Collection Notices and Notice of Notarial Cancellations for delinquent and non-moving accounts• Prepares Cancellation Memo (either Voluntary of Non-Starter) after all efforts are being made by means of sending follow up emails and continuously calls to clients and sales• Account validation and preparation of Contract to Sell• Prepares and sends Absorption Report monthly within the prescribed deadline• Processes customized Payment Schedule • Ensures accuracy and completeness of documents submitted by agents and clients for each account• Coordinates with agents and monitors aging of accounts should there be any concerns with regards to the documents• Updates and encodes movements of accounts

• Prepares legal documents for in-house buyers like Contract to Sell, Transfer of Rights, Deed of Absolute Sale, Release/Waiver or Quitclaim, and Special Power of Attorney Forms• Prepares non-legal documents: Authority to Move-in, Authority to Move-out, and Notice of House Turnover and collate all the necessary requirements for issuance of the said documents• Facilitates loan application of buyers with Home Development Mutual Fund, banks, and other financial institutions• Delivers personally loan documents to Home Development Mutual Fund, banks, and other financing institutions• Facilitates conversion of HDMF accounts from CTS to Real Estate Mortgage (for developer assisted loan application) including request of budget and submission of converted Transfer Certificate of Title and other pertinent documents• Monitors buyers’ insurances including enrollment and renewal• Responsible for systematic filing of buyers’ documents• Prepares reply letters to buyers’ queries/requests/complaints• Prepares monthly documentation reports• Prepares request for commission of brokers and agents• Assist buyers during unit reservations• Conducts counseling of buyers during signing of Contract to Sell and other loan documents