Michelle Carlson

Michelle Carlson Email and Phone Number

Director of Operations @ Thrive Restaurant Group
Lincoln, NE, US
Michelle Carlson's Location
Lincoln, Nebraska, United States, United States
Michelle Carlson's Contact Details

Michelle Carlson work email

Michelle Carlson personal email

n/a

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About Michelle Carlson

Dynamic training and operational excellence leader with 15+ years of experience enhancing organizational success through innovative training strategies and process optimization. Skilled in designing impactful training programs, managing complex projects, and fostering a culture of continuous improvement. Proven ability to streamline operations, build leadership pipelines, and drive employee engagement to achieve measurable business results.

Michelle Carlson's Current Company Details
Thrive Restaurant Group

Thrive Restaurant Group

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Director of Operations
Lincoln, NE, US
Michelle Carlson Work Experience Details
  • Thrive Restaurant Group
    Director Of Operations
    Thrive Restaurant Group
    Lincoln, Ne, Us
    View
  • L.O.V.E. Restaurant Group D.B.A. Slim Chickens
    Vice President Of Operational Excellence
    L.O.V.E. Restaurant Group D.B.A. Slim Chickens Mar 2023 - Oct 2024
    Castle Rock, Colorado, United States
    • Elevated training completion rates to 95%, improving employee compliance and performance across 10 locations through customized learning initiatives. • Spearheaded the development of franchise-wide training programs, reducing onboarding time by 30% and ensuring consistent operational excellence. • Led the creation of a leadership certification program for General and Assistant Managers, achieving 100% participation and significantly enhancing leadership capabilities across the organization. • Implemented a “Certified Trainer” initiative, resulting in a 40% improvement in training quality and mentor engagement, which directly contributed to improved employee retention and elevated operational standards.
  • L.O.V.E. Restaurant Group
    Director Of Training & Nro
    L.O.V.E. Restaurant Group Mar 2022 - Mar 2023
    Castle Rock, Colorado, United States
    • Successfully opened 5 restaurants locations within budget ($4M) and established timelines, ensuring smooth operational readiness from day one. • Coordinated the recruitment and training of over 100 team members and managers per location, resulting in a 25% improvement in staff retention through onboarding, training and development strategies. • Designed and implemented a comprehensive 6-week Manager in Training (MIT) program, increasing new manager readiness by 40%. • Planned and executed employee appreciation and recognition programs, fostering a motivated and cohesive team environment.
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  • Rmh Franchise Corporation
    Director Of Training
    Rmh Franchise Corporation Jun 2018 - Mar 2022
    Lincoln, Nebraska Area
    • Built structure and discipline around training operations, including planning, budgeting, communication and administration of training operations, which led to reduced operational costs. • Lead team of multifaceted regional managers for 131 restaurants. • Member of the Leadership Team driving company strategy, planning, and results. • Achieved 98% training compliance with the execution of innovative company-wide e-learning training modules for 7,500 employees. • Lead the functional planning and delivery of two new training programs for managers-in-training and team leaders, creating higher quality and educated management teams and resulting in higher satisfaction scores. • Drive department performance and consistently achieve target service levels through focused team operational reviews and structured coaching.
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  • Rmh Franchise Corporation
    Manager Of Training
    Rmh Franchise Corporation Aug 2017 - Jun 2018
    Lincoln, Nebraska Area
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  • Rmh Franchise Holdings
    Regional Training Manager
    Rmh Franchise Holdings Dec 2012 - Aug 2017
    Lincoln, Nebraska Area
    View
  • Concord Hospitality, Inc
    Training And Development Coordinator
    Concord Hospitality, Inc Aug 2004 - Dec 2012
    Lincoln, Nebraska Area
    View
  • Applebee'S
    Server, Bartender, Carside, Expo
    Applebee'S Jul 2003 - Aug 2004
    Lincoln, Nebraska Area

Michelle Carlson Skills

Training Leadership Employee Training Team Building Management Customer Service Restaurant Management Restaurants Hiring New Restaurant Openings Leadership Development Coaching Hospitality Hospitality Industry Servsafe Team Leadership Food And Beverage Project Planning

Michelle Carlson Education Details

Frequently Asked Questions about Michelle Carlson

What company does Michelle Carlson work for?

Michelle Carlson works for Thrive Restaurant Group

What is Michelle Carlson's role at the current company?

Michelle Carlson's current role is Director of Operations.

What is Michelle Carlson's email address?

Michelle Carlson's email address is mc****@****ise.com

What is Michelle Carlson's direct phone number?

Michelle Carlson's direct phone number is +140242*****

What schools did Michelle Carlson attend?

Michelle Carlson attended Doane College-Lincoln Grand Island And Master.

What skills is Michelle Carlson known for?

Michelle Carlson has skills like Training, Leadership, Employee Training, Team Building, Management, Customer Service, Restaurant Management, Restaurants, Hiring, New Restaurant Openings, Leadership Development, Coaching.

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