Michelle Zummo Email & Phone Number

Houston, Texas Area

- Supervised a team of receptionists, IT/AV coordinators, and food attendants, ensuring seamless reception and conference room operations. Collaborated with Bracewell office managers to support local conference teams and maintain firm service standards and policies.- Successfully implemented EMS by Accruent Software across 10 offices, optimizing customer relationship management and streamlining scheduling processes for desks, rooms, and events.- Managed renewals for all conference center contracts, including food and beverage, technology, and maintenance/service agreements, ensuring cost-effectiveness and quality.- Engaged with both internal and external clients to ensure a hospitality-centered approach in all department interactions.- Oversaw departmental invoices and expenses, collaborating with the accounting department to accurately code all Conference Center transactions.

Houston, Texas Area

- Managed HR functions, including strategic planning, recruitment, compensation, benefits, employee relations, training and development, quality assurance, organizational effectiveness, and payroll management.- Developed comprehensive event-specific training guides detailing each employee's roles and responsibilities, enhancing team efficiency and event execution.- Coordinated with Secret Service, The White House, and local law enforcement agencies for highprofile events, such as dinners, receptions, and wedding ceremonies for politicians and government officials, ensuring security and seamless operations.

Houston, Texas Area

Houston, Texas, United States

- Produced and executed high profile events in a span of two years. Managing and producing customized events from conception through completion. Oversaw event elements within a timeline and budget including catering, event staff, event décor, event rentals and entertainment.

Cape Canaveral, Fl

- Managed the “Crew & Officer’s Mess” by ensuring quality dining experience. - Multi-tasked between ‘Room Service’ and ‘Main Buffet’ restaurant as per required.

Master In Science Hospitality Management, Human Resources, Organizational Commitment, Job Satisfaction, Gpa 3.94

Activities and Societies: Catering Research Institute

Bachelor, Hospitality Administration/Management

Certificate, Hotel Management

Awarded with the best Internship opportunity at Transamerica Ilha de Comandatuba as a Food & Beverage Intern during 4 months.