Michelle Carter Email & Phone Number

Kelowna, Bc, Ca

Redwood City, Ca, Us

- Partner with business operations leaders and other internal partners to identify opportunities & lead process improvements.- Lead workshops with cross-organizational teams using different collaboration tools (Miro, Asana, Trello)- Improve operating workflows and manual processes by implementing scalable, simplified and automated solutions across multiple disciplines- Implement measurements that track performance, delivery, and financial status to find and address core risks to our business- Use data and insights as a resource to guide efficient decisions across our business.- Support or own aspects of the operating and capital budgets, including resource plans.

Redwood City, Ca, Us

- Evaluate overall employee performance and future growth opportunities by identifying strengths, gaps and communicating what good looks like.- Solve complex hiring challenges with a focus on applying data as a driver.- Provide strategic advice to Studio leadership teams that come from deep insights into their hiring needs.- Explore, suggest, and implement creative ideas to attract diverse and qualified candidates.- Identify opportunities for improvement in all aspects of the hiring process- Promote our inclusion strategy and hold team members accountable for actions that support our philosophy and principles.

Vancouver, British Columbia, Ca

- Set the Talent Acquisition strategy and its success metrics, ensuring successful execution and delivery on the hiring plan- Provide expertise on workload management and volume for the Talent Acquisition team- Work with the Director of Finance frequently to ensure tight collaboration on the current hiring pipeline status, to closely monitor headcount growth and the cost associated- Proactively advise the P&C leadership on what resources the Talent Acquisition team needs to be successful in adapting to changing market and company needs.- Collaborate across P&C and Marketing to create a consistent and meaningful employer brand experience within our candidate markets - Create and deliver on Diversity and Inclusion strategy - Coach and train hiring teams on meaning of DEI and removing bias from interview process - Ensure talent gaps are identified and that underrepresented talent is engaged and considered for opportunities - Act as lead for all Augmentation partnerships for international talent acquisition pipelines.- Manage and coach the Talent Acquisition team and support the team’s career growth and development - Ensure the team has candidate experience and communication as a top priority; providing timely and transparent communication to ensure all applicants are kept up to date on where they're at in our process.- Champion and leverage Unbounce's culture to build its employer brand and advocate Unbounce as an employer of choice

Vancouver, British Columbia, Ca

- Oversee the entire recruitment function, manage a small team, the process, the metrics and the tools.- Collaborate with our team on strategies for finding the best talent possible from both active and passive candidate pools. Execute on these strategies and communicate results- Support and enhance our Diversity and Inclusion initiatives in the recruitment process

Redwood City, Ca, Us

Started with a team of 5 local recruiters which transformed and grew to 8 Technical recruiters across North America.- Responsible for Technical hiring for EA game studios across NA- Work with business leaders on strategic initiatives to improve technical hiring- Coach, mentor and inspire a team of recruiters to meet and exceed business needs and their own career goals

Redwood City, Ca, Us

Achievements: Led multiple all-day training sessions with hiring managers and key interviewers to share best practices around sourcing, hiring and retaining top talent as well how to ensure the hiring process is inclusive and supports diversity.- Create detailed recruitment project plans, which encompass timelines, strategies, cost, resources, and ROI of various recruiting activities and efforts. - Own the end to end recruitment process, delivering a great experience to both candidates and business partners. - Partner closely with the Talent Coordinator to set-up jobs on the ATS, arrange interviews and create offer paperwork. - Act as a talent advisor to hiring managers; driving alignment, stakeholder engagement and encouraging best practices across the hiring process.- Research and document industry trends and market intelligence. - Identify and source top talent using appropriate tools, maintaining an up-to-date applicant tracking system. - Conduct thorough candidate assessment via phone and/or in-person interviews.- Build and maintain a strong candidate pipeline and communities of talent by proactively responding to the business needs. - Track critical recruitment data, producing regular and ad-hoc metrics and reports.- Participate in value-add projects across Talent Acquisition.

Redwood City, Ca, Us

Achievements: Helped develop and launch a new ‘Take Home Test’ and process for hiring Data Analysts. The goal was to standardize the evaluation and selection process to promote diversity and remove inherent biases. After a successful launch I coached other EA recruiters and teams on the step-by-step process and suggested improvements to make the overall process even better.” - Partner with hiring teams to understand current and future recruitment needs - Identify and source top talent by researching industry trends, attending conferences and events, networking, and promoting corporate referral programs- Manage multiple requisitions and workflows in applicant tracking systems- Build and maintain relationships with hiring managers while updating status, managing expectations and keeping candidates engaged- Work with Finance and HR partners to drive quick decisions during the selection process- Mentor and train new team members

Continued my freelance Tech Recruitment work part time from 2014-2018.Build network of active and passive candidates- End to end recruitment: Source, screen, interview, evaluate and qualify candidates- Review applicants and contact pre-qualified candidates via phone or email- Review and understand technical job requirements, proposing and setting up job descriptions, as required- Utilise recruiting sources such as corporate website, job boards, social media, and other possible channels, to gather the best candidates available for each position- Follow up with managers and team leads and provide recommendations on pre-selected candidates- Perform phone screens, as well formal interviews, and instruct applicants on the nature of the job- Format resumes in accordance with client expectations, and create a portfolio of candidates for the hiring manager- Co-ordinate and facilitate meetings between hiring manager and candidate- Perform reference checks and background checks on applicants, identifying potential red flags- Follow up with candidates on company’s and client’s decision

Vancouver, Bc, Ca

- Organize and conduct the research and collection of information from clients groups and other stakeholders. - Analyze and document business needs and requirements - Assess the priority, feasibility and impact of undertaking the project, identify options for potential solutions, and evaluate the technical and business suitability of each option - Develop business cases, summarizing the costs, benefits, and measurable success criteria - Present proposals to management and/or clients and provide advice and guidance in selecting the best options to meet business and technical needs- Create user stories in Jira, prioritise and manage backlog- Define project parameters and prepare detailed specifications, use cases, workflows, and other supporting documentation - Prepare project plans, timeline and budget and communicate requirements to the technical team; ensures project deliverables meet stated requirements, are delivered to the required standard of quality and within the specified constraints of time and cost - Track and oversee the project life cycle from analysis through to deployment and provide project updates to clients and/or internal management- Act as liaison between technical, operational staff and clients in resolving planning and implementation issues - Plan and oversee implementation, including quality assurance, testing and any modifications required - Write information releases, prepare user manuals and provide information, training and support to clients and internal personnel - Provide technical guidance to more junior Business Analysts - Perform systems analysis of functions performed within the department and within the credit union system with the intent of improving overall productivity and efficiency - Maintain current knowledge of Central 1’s family of products, application functionality and the high level architecture of Central’s hosting environment

Seattle, Wa, Us

- Responsible for identifying, driving and tracking strategic initiatives that improve the seller experience and measure the results by monitoring quality metrics and contacts- Collaborate with numerous operational, training and software development teams to identify, define and specify solutions that create the conditions for sellers’ success and satisfaction.- Build collaborative relationships with these partners, working closely to create and execute a quality project roadmap. - Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish quality standards and processes.- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for Seller experience improvements.- Plan and manage multiple parallel projects.- Maximize resources for the greater good of the organization.- Create, maintain and disseminate project information to stakeholders and senior management- Remain flexible to changing priorities, open to new ideas and have seller quality as the top focus.

Seattle, Wa, Us

- Construct plans for repeated destruction of our software.- Deliver automation strategies to enhance the quality and quality process.- Be a champion for the customer and ensure their needs always come first.- Build good working relationships within the team by communicating clearly both verbally and in writing- Use strong problem solving and troubleshooting skills with the ability to come up with creative solutions to seemingly impossible problems- Use effective technical leadership skills to improve technologies and infrastructure of the team."I was the first QAE on this team and was able to transform the testing process into a smooth, reliable operation. I also defined quality standards, trained new QAEs and helped the team understand the importance of quality. My attention to detail and commitment to the program and customers helped ensure a successful market launch."

- Lead projects and global programs across client groups- Translate enterprise strategies into current and future state architecture roadmaps and blueprints - Research and assess new technology and provide technology leadership, direction and guidance to the business teams - Partner with other technology teams to set, document, and implement standards and implement new processes- Train team members on new processes and tools- Establish benchmarks and KPIs to track program success

- Lead the implementation of technical solutions across all islands.- Oversee the Regional Support teams to identify and correct capacity and performance issues - Produce KPIs/metrics related to Uptime, reliability and network performance- Provide outage reports including Root Cause Analysis- Manage the associated contracts of various vendors- Enforce technical standards and practices.- Manage expenses and budgets for the team- Maintain records of equipment- Work with the commercial team to determine engineering feasibility, cost effectiveness and customer demand for new and existing products/services.- Provide planning, direction and coordination of all technical activities while achieving optimum use of employees, equipment, materials and facilities. - Determine human resources needs of the department and recruit new staff - Ensure mid and full year appraisals for all team members are completed and submitted for review within agreed timeframes.- Investigate and schedule training for team members"I was first introduced to IPTV while I worked as the Business Analyst on the multi-million dollar IPTV implementation project. I was then given the opportunity to lead the new TV Support team and build a team of engineers who would not only build out the infrastructure across the region but also maintain the systems and ensure a high level of customer satisfaction".

- Build new BA and process improvement team in support of the overall performance improvement of the organisation- Conduct requirements workshops to obtain sign off on requirements- Develop a requirements Spec including technical recommendations - Define test conditions and accurate and complete test plans- Support User Acceptance testing - Prepare training and requirements templates for use by all Business Analysts- Train and mentor new Business Analysts in the Performance Improvement division- Identify and document system deficiencies and recommend solutions- Provide success and performance metrics, KPIs, test coverage and benchmarks- Identify and share best practices across the region- Act as Project Manager conducting Project meetings and ensuring projects are completed successfully and on budget- Build relationships with customers, agents, technology and support teams to understand business processes"I had the great pleasure of building an awesome team of Business Analysts in Barbados and was asked to train and mentor a brand new team of BAs in the Bahamas as well".

Financial Reporting:-Create databases using Microsoft Access and Oracle SQL to house data and automate various Financial functions- Extract data from systems such as Business Objects, OBS and automatically generate Regional Operating Cost centre reports (Over 200 reports)- Maintain Regional Cost Centre coding structure- Create new coding structure for SAP- Test and ensure that data is imported correctly and data integrity is maintained- Build standard reports in SAP and provide users the ability to create their own reports- Provide Financial reports (using MS Excel pivot tables and External Data queries) to Senior Management to help them make informed decisions- Prepare Revenue Reports and Establish KPIs to measure performance such as ARPU and Churn- Provide data and analysis to support Annual Operating Plan and Budget preparation- Analyze data to look at market trends and help identify areas for improvementLocal and international Networking:- Troubleshoot regional and international data circuits (Frame relay, ISDN)- Monitor and resolve faults on MPLS network.- Provision Customer Network Services/Solutions

Master'S Certificate, Business Analysis

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Applied Science (B.A.Sc.), Accounting And Computer Science