Michelle Campbell, Pmp Email & Phone Number

Loudon, Nh, Us

Gilford, New Hampshire, United States

United States

Hybrid role that combines telecommunications team leadership with IT infrastructure project management. Demonstrate daily collaboration and planning capabilities and strengths in managing complex projects with a diverse set of stakeholders and team members. Consistently tackle challenging, high-visibility assignments, often working with ambiguity to stringent deadlines.• Accelerated Web Conferencing Implementation. Implemented, trained, and mentored employees across the company at the introduction of the COVID-19 Pandemic. The firm was previously remote work averse and did not leverage much video conferencing. Led the company to 100% Zoom adoption in the first two months.• Developed and published internal SharePoint site content. Created an end user reference site for Zoom, including a blog focusing on hybrid workplace tips and tricks. Consistently contributes content to divisional news and assists teams with developing and uploading content.• Managed Telecommunications and video equipment relocation project to new headquarters. Collaborated with overall project manager to deliver seamless voice and video connectivity during major office relocation.• Leads the Voice Services Team. Provides daily guidance and organization of the team’s responsibilities. Coordinates coverage and completion of items in the user ticket queue. Works with end users to deliver great experience.• Serves as a Project Management Office (PMO) member. Contributes thought leadership and structural ideas on the launch of our newly formed Digital Technology PMO. Collaborates with executives to define and implement best practices, project management software and increased communication across the division.

• Negotiated 30,000 telephone number (DID) porting between carriers and delivered with zero service interruption or impact to business. Coordinated with internal management and end users as well as telecom carrier architects.• Spearheaded vendor relationship and wrote documentation for a Metropolitan Area Network UVN Ring replacement project.• Advocated as team liaison to other departments within the company on numerous initiatives, including Unified Communications, wireless/mobile and general support processes.• Managed London facility relocation remotely. Coordinated with foreign and domestic vendors and internal points of contact to deliver full system functionality at the new address ahead of deadline.

Transitioned from Administrative Team Leader role at the request to learn, be challenged and grow into a technical role. Took on all level 1 ticketing for the Telecommunications group within a few weeks of training alongside retiring predecessor.

Information Services Division in Andover.

Investment Division in Boston

Ba, Psychology

Activities and Societies: Executive Board of Student Government

High School Diploma