Michelle Henderson Email and Phone Number
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Michelle Henderson personal email
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A commercially astute business leader who has operated at UK Exec board level and has over 29 years experience in developing start up brands and transforming poor performing business units across; Media, E-commerce, Retail, Telco, Publishing and Financial Service sectors.Michelle started her career in Marketing at BUPA then Cable & Wireless/NTL. In 2001 she moved to Carphone Warehouse (CPW) and held a variety of senior Marketing roles until 2009, including Marketing Director and UK Exec Board member. Whist at CPW Michelle launched CarphoneWarehouse's Direct business along with TalkTalk and GeekSquad. In 2009 Michelle took a sabbatical and joined the Clipper Round The World Yacht Race as a crew member. On her return in 2010, Michelle worked as an independent consultant for NewsUK and other clients, leading various Transformation and business improvement programmes until 2014. Michelle was then appointed by NewsUK as CEO for their e-commerce business (HandPicked Collection). Michelle left NewsUk in 2016 and was asked by OSN (the leading satellite provider in the MENA region) to help build and launch it's OTT streaming service (WAVO.com - now called osnplus.com). After successfully launching WAVO.com, Michelle returned to the UK in 2018 and joined Tortoise Media to help build the business, in 2019 Michelle was appointed as COO. Since joining Tortoise Media, Michelle has helped manage several rounds of Seed and Series A fundraising and establish a global audience for the award winning digital newsroom.Michelle has proven experience in developing innovative commercial and operational solutions that drive bottom line improvements (short and long term) and is known for creating strong working relationships at all levels across organisations. Michelle is also a NED and Board Advisor.
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Chief Operating OfficerTortoise Media & The ObserverBerkhamsted, Gb
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Chief Operating OfficerTortoise Media Sep 2019 - PresentLondon, England, Gb
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Independent ConsultantMch Business Solutions Oct 2016 - Sep 2019Head of Retail - Daily Mail - Feb 2019 to Sept 2019Appointed to transform the profitability of the e-commerce retail proposition and define the strategy for the business vertical.Business consultant - Tortoise Media - June 18 to Sept 19Appointed by the CoFounders to help build the operating model and business infrastructure, as well as lead on business planning and budgeting for the new start up. Business consultant - OSN (UAE) - Dec 16 to June 18Appointed by OSN (the leading satellite entertainment provider in the MENA region) to help build OSN's online entertainment streaming business, create the brand (WAVO.com) and lead the launch across the MENA region. Responsible for building the Marketing operating model, defining the brand and marketing strategy and managing the Marketing department.Marketing Consultant - Arthur.J.Gallagher - Oct 16 to Feb 17Advised the global insurance broker A.J.Gallagher on the Marketing strategy for their Insure4Retirement business. Developed planning processes and a new customer contact strategy which helped improve renewal rates whilst reducing Marketing spend.
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CeoHandpicked Collection (Newsuk Group) Aug 2014 - Aug 2016Appointed by NewsUK as CEO for its stand-a-lone homewares & gifting e-commerce business (Handpicked Collection). Responsible for the financial performance and end to end operations of the business including; Buying, Product Development, Marketing, Customer Services, Logistics, Technology, HR & Legal.
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Independent ConsultantMch Marketing Ltd Apr 2009 - Aug 2014NewsUK - Customer Experience Director Wrote the strategy paper for NewsUk first Customer Experience operating model. Responsible for Operational service levels and business targets across the Customer Service, Customer Engagement and Retention Marketing teams for The Times, The Sunday Times and The Sun. P&L responsibility.NewsUK - Transformation DirectorDefined and led NewsUK's first Sales & Marketing Transformation programme. Responsible for operational targets.NewsUK - Customer Marketing DirectorLed the Direct Marketing Strategy and Marketing teams across The Times, The Sunday Times and The Sun. Responsible for operational targets (Acquisition & Retention)Expansys (BrandPath Group) - Marketing ConsultantLed a Marketing and Customer Service review and delivered an improvement plan . Developed and implemented the company's first global CRM programme. Responsible for Marketing performance and ROI.
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Crew MemberClipper Round The World Yacht Race Oct 2009 - Aug 2010Crew member aboard Jamaica Lightning Bolt in the Clipper Round the World 0910 Yacht Race
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Marketing Director - Geek Squad & Enterprise ServicesThe Carphone Warehouse/Best Buy Europe 2008 - Apr 2009Board member, responsible for launching the GeekSquad brand as part of the joint venture between Carphone Warehouse and BestBuy. Responsible for the Marketing strategy and P&L delivery. Supported the GeekSquad brand across 9 European markets.
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Uk Marketing DirectorThe Carphone Warehouse/Best Buy Europe 2007 - 2008Exec board member responsible for the Brand & Direct Marketing strategy and P&L. Responsible for delivering retail footfall and merchandise across 1,000 stores and driving marketing ROI performance across the direct and e-commerce channels.
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Group Direct Marketing DirectorThe Carphone Warehouse/Best Buy Europe 2004 - 2007Responsible for the UK/European Direct Marketing strategy and delivery across The Carphone Warehouse, The Phone House and TalkTalk. P&L responsibility.
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Head Of Direct MarketingThe Carphone Warehouse/Best Buy Europe 2001 - 2004Launched the company's first Direct Marketing department. Responsible for creating a profitable new route to market through the online/direct channels (Carphone Warehouse Direct). Defined and delivered the end to end direct marketing strategy which encompassed acquisition, CRM, partnerships and database management. Launched TalkTalk, the UK's first free landline & broadband service.
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Customer Development Marketing ManagerNtl/Cable & Wireless 1999 - 2001Responsible for the upsell and cross sell strategy for existing customers. P&L responsibility. Launched Cable & Wireless digital TV and broadband services.
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Senior Marketing Manager - Business To BusinessBupa 1998 - 1999Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbMarketing P&L responsibility for the SME market. Redefined the Marketing strategy, which helped reverse market share decline and deliver significant growth. -
Marketing Manager - Consumer AcquisitionBupa 1996 - 1998Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., GbResponsible for lead generation and driving profitable sales from Marketing activity. P&L responsibility. Developed plans to support BUPA's entry into the Critical Illness/Disability Income market.
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Marketing Executive - Consumer AcquisitionBupa 1994 - 1996Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb
Michelle Henderson Skills
Michelle Henderson Education Details
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London Guildhall UniversityBusiness Studies
Frequently Asked Questions about Michelle Henderson
What company does Michelle Henderson work for?
Michelle Henderson works for Tortoise Media & The Observer
What is Michelle Henderson's role at the current company?
Michelle Henderson's current role is Chief Operating Officer.
What is Michelle Henderson's email address?
Michelle Henderson's email address is mc****@****l.co.uk
What is Michelle Henderson's direct phone number?
Michelle Henderson's direct phone number is +4479665*****
What schools did Michelle Henderson attend?
Michelle Henderson attended London Guildhall University.
What are some of Michelle Henderson's interests?
Michelle Henderson has interest in Sailing And Skiing.
What skills is Michelle Henderson known for?
Michelle Henderson has skills like Email Marketing, Strategy, Direct Marketing, Marketing, Digital Marketing, Customer Experience, Crm, Online Advertising, Management, B2b, Marketing Communications, Marketing Strategy.
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