Michelle Cheung Email & Phone Number

Honolulu, Hawaii, US

• Supported Salesforce program through rollout to all branches through
• Increasing operational reliability by designing and driving end-to-end operational monitoring and notification across multiple teams
• Enable ASB to realize strategic goals by working with operational and development teams to develop and launch features

TRUE (Technology Readiness User Evaluation) is a nonprofit public/private partnership with a mission of enabling sustainable job creation. As the first executive director, I collaborated with local industry and state leadership to develop programs reaching over 200 organizations in HI; these programs fostered an innovation mindset, provided practical.

Los Altos, California, US

SVJP is a bridge that connects Silicon Valley with Japan, sharing the fast-paced and innovative SV mindset and technologies that can support Japan's growth and digital transformation. As a consultant, I helped SVJP adapt to remote operations during Covid, sustain program and research opportunities.

Honolulu, HI, US

• Planned and executed key initiatives of the company to increase productivity of our agents and ensure ongoing success of the company. Served on the executive team to direct the company in a changing, competitive.
• Democratized data to transition to a data driven organization by mining and presenting data at all levels of the organization to drive actions and decisions
• Bridged different departments to drive initiatives at the organization level, resulting in quicker to market and integrated end-to-end programs

Honolulu, HI, US

Responsible for the technical infrastructure and application development for the largest locally owned Real Estate company in Hawaii, with over 400 people and 5 locations. Improved CRM to engage clients, enhanced the public website to increase effectiveness and usage and provided agents with client data and tools like Docusign to improve agent efficiency.

Chiyoda-ku, Tokyo, JP

• Corporate Risk Management Division of Americas, Risk Policy DepartmentImplement credit applications that streamline the credit application and borrower rating process throughout Americas offices. Provided training for.
• Build, train, plan for and manage a team to implement credit applications and provide quality support and training for investment, corporate, credit and Japanese banking groups in multiple locations. Hire, build and.
• Update requirements for a Sharepoint solution for facilitation of credit process, managing vendors, coordinating with businesses, handling testing and issue resolution, ensuring usability
• Workflow analysis and change management to ensure adoption of new systems, which will improve data quality and availability of information

New York, New York, US

• Citi’s Basel II solution, Strategic Technology for Analytics and Reporting (STAR) Project, is a $52M project with a hard deadline to standardizing data sourced from over 100 disparate, global systems
• Provided leadership, complicated by a matrixed organization, to develop cohesive plans, common delivery schedules and precise work streams
• Developed clear, concise communications to identify challenges and report progress
• Built the team from 0 to 30 (50 matrixed), consisting of technologists, analysts, and global offshore consultants, expanding productivity from a normal workweek to a 24x7 global operation
• Developed, planned and implemented a phased approach across multiple teams, departments and functions to remove obstacles and align project goals
• Built the necessary cooperative relationships through consensus building and inclusion

New York, New York, US

• Created and led a team for the Market Risk Analytics Database project, a $2.5M project with a team of 9. Managed multi-phased projects in meeting deadlines, completing requirements, resource planning, client.
• Matrix Project improved covariance matrix generation by standardizing market data and providing tools for data analysis/cleansing. Quicker VAR calculations reduced time to implement matrix to meet Federal Reserve.
• Indicative Data Project streamlined collection and standardized usage of market data from Bloomberg and Reuters, resulting in improved risk reporting, calculation and stress testing.
• Profit Attribution Analysis Project compared actual and projected P&L based on factor sensitivities, ensuring annual re-approval of trading desks.
• Analyzed risk analytics processes, learning and understanding the business aspects and impact to provide more efficient solutions and prioritize projects

New York, New York, US

• Managed web development and conversion projects, providing solutions for Risk, through all stages of the software development lifecycle  Managed a team of 3 developers, infrastructure, database and external groups.
• Consistently received high ratings on customer surveys evaluating service, responsiveness, and professionalism; received high ratings from management for meeting time and budget constraints; rating of above average.

New York, New York, US

• Assistant Vice President, Chief of Staff, Corporate Finance Technology, (1999–2000)
• Performed financial analysis to reduce department costs by 10% annually ($20 million budget), created departmental budget and ran internal process improvement projectsManager, Technical and Business Analyst.
• Involved in re-engineering efforts, including writing business and technical specifications and performing data analysis, for the Credit-Risk division, specializing in process improvement and systems efficiency of the.
• Analyzed needs of the Credit Approval Center and provided a web-based solution for common requests, freeing up the Credit team to service more complicated requests

New York, New York, US

• Management Associate, Corporate Bank Operations & Technology
• Rotational training program focused on developing the future leaders of Citibank; interned in Loans Technology, Credit Risk Approval Center and Credit Risk Technology.

Mba, Finance And Management

Bs, Finance And Mis