Michelle Chitester Email & Phone Number

San Diego, California

Product Manager for the formulary management application. Key Accomplishments: Collaboration with business users as well as IT to successfully implement and improve upon processes for intake of enhancement requests.

San Diego, California

Facilitated formulary operational processes to ensure users of EFS were able to manage their weekly drug update process.Key Accomplishments: Solely responsible for ensuring all back-end jobs were run timely and successfully in support of Part D regulatory events including monthly CMS submissions.

San Diego, California

Implemented business rules providing automated, consistent, and repeatable decision-making associated with prior authorization processing.Key Accomplishments: Developed and implemented the foundational business process to convert prior authorization guidelines from Word documents to business rules.

San Diego, California

MedResponse Coordinator role was moved from Health Services to Operations, and became a more traditional business analyst role. Key Accomplishments:- Implemented user acceptance testing with a focus on documenting defects and executing test cases.

San Diego, California

Coordinated the application strategy for MedImpact's web-based prior authorization workflow system, MedResponse, by serving as both the business analyst and product manager.Key Accomplishments:- Created an implementation project template, an provided project management on all aspects of transitioning existing clients off a legacy database to MedResponse.- Diversified the product to provide a new self-service service model.

Poway, California

Analyzed existing business processes, pain points, current solutions and requirements to make recommendations for new, more effective workflows or processes. Elicited business requirements from project stakeholders through interviews, shadowing, and facilitation of requirement gathering workshops. Documented requirements in a business requirement package, including business requirements document (BRD), use cases, workflow diagrams and storyboards.Key Accomplishments:- Assisted management with BA resource allocation; tracked team’s workload to ensure adherence to project timelines.- Primary BA assigned to a project to update antiquated client on-boarding systems and processes.

Santa Rosa, California

Managed the implementation of custom, complex website development efforts for new client implementations of Learning Tools’ flagship individualized eduction plan (IEP), GoalView.Key Accomplishments:- Created, rolled out, and provided multiple training segments to various levels of staff and customers.

Poway, California

Product Manager for First American CREDCO’s credit reporting application, DataFlite. Key Accomplishments:- Expanded vertically into new markets by adapting DataFlite and introducing a new connectivity method.- Software development kit for several key clients integrating loan origination software to our platform.- Technical solution to replace top-heavy, manual paper process for printing residential mortgage credit reports, creating an annual savings of over $500,000.00.