Michelle Rush Email & Phone Number

Fairfax, Virginia, United States

- Agile Lead for more than 20 applications in support of child welfare initiatives for Children’s Bureau, a division of the Administration for Children and Families agency.- Lead a mutli-disciplinary agile team to scope, prioritize, and implement new features and improvements.- Facilitate agile ceremonies including Sprint Planning, Product Owner Grooming, Technical Reviews, and Sprint Retrospectives.- Collaborate with internal and external clients to document requirements, specifications and process flow diagrams.- Develop user acceptance test scripts and coordinate stakeholder test activities. - Implement data protection strategy, in collaboration with the agency’s Information Systems Security Officer, to obtain Authority to Operate status.- Facilitate the review and remediation of application security vulnerabilities identified through penetration testing. - Participate in Lean Management Reviews and implement Quality Performance Indicator tasks for project efficiency and value.

Fairfax, Virginia, United States

- Developed user acceptance test scripts and coordinate stakeholder test activities. - Identified, assessed and documented business requirements for the Department of Education’s Federal Student Aid program. - Developed user stories and test documentation for the implementation of a web-based tool that stores and manages laws and cases related to victims’ rights.- Conducted mainframe system testing, ensuring traceability to system requirements. Documented test procedures, test cases and test results.

Baltimore, Maryland, United States

- Provided insight on business priority and identification / mitigation of risk.- Assisted with client deliverable timelines, plan milestones and project scope.- Assisted with business proposal review, client presentations and other support documentation.

- Conducted stand-up meetings with technical and business stakeholders to identify, assess and document business requirements for the customized SharePoint, Enterprise Documentum, Captiva InputAccel and Process Builder Workflow COTS implementations at the Food and Drug Administration.- Prepared Requirements Specifications and Use Cases using Waterfall Methodology and HP Application Lifecycle Management; developed User Acceptance Test Scripts, User Manuals and other deliverables.- Developed documentation for systems testing, user acceptance testing and end user training.- Prepared client status and senior management reports.

Washington D.C. Metro Area

- Implemented an enterprise wide compliance program to monitor adherence to delegations of authority, policies and procedures and records management (RM) program requirements. - Managed day-to-day activities of the delegations of authority program and implemented corporate repository for management of company policies and procedures.- Developed compliance strategy and conducted assessment of compliance with regulations and policies.- Authored policies, procedures and training materials. Communicated objectives and performed training to facilitate compliance.- Developed program reporting and project plans for Fannie Mae’s regulator, Federal Housing Finance Agency (FHFA).

Washington D.C. Metro Area

- Implemented an enterprise wide RM and corporate records inventory to meet business, regulatory and legal requirements. Developed RM strategy and approach for managing the retention and disposition of records consistent with National Archives and Records Administration (NARA) guidelines.- Developed a taxonomy to classify and provide structure to records across the organization. This enable data classification into categories and sub-categories, including the identification of electronic data that was shared across multiple Fannie Mae systems.- Developed program communication to management, FHFA, RM advisory group and stakeholders.- Partnered with engineers to develop, rollout and provide training for the COTS Documentum records repository solution and tape backup exception process to support the archival of electronic records.- Participated in all business aspects of the Software Development Life Cycle (SDLC), including requirements analysis, design, user acceptance testing and production rollout.

Washington D.C. Metro Area

- Managed team of senior technical analysts to capture system requirements, use cases and supplemental specifications using RequisitePro and ClearCase.- Managed effort to document cross-stream requirements and design specifications integrating CORE Acquisitions, Servicing and Investor Reporting and Securitization.- Managed development and organization of project website to provide access to version-controlled requirements and analysis documents across the various development teams.- Responsible for project, risk and change management. Provide status and metrics to senior management.

Washington D.C. Metro Area

- Managed team of senior developers to design and code XML schemas that feed loan processing data to downstream systems.- Managed team of developers to produce companywide, mission-critical management and operational reports against Oracle transactional and reporting databases, using Actuate and Business Objects. - Managed the integration of the Actuate and Business Objects reports with the CORE Acquisitions system.- Led team to produce reporting business requirements and technical design specification documents.- Responsible for development deliverables, plan milestones, project scope and defect management.

Beltsville, Md

- Managed cross-functional teams and project milestones throughout the Software Development Life Cycle using the Microsoft Solutions Framework methodology for various systems engineering and web development projects.- Supervised Program Managers to ensure the timely and quality production of Requirements Specifications, Use Cases, Risk Assessments, User Manuals, Training Collateral and Pilot Evaluation documents. - Conducted technical design analysis to identify database structure and user interface requirements. Conducted formal Requirements, Test Plan, Design and Deployment Plan walkthroughs. Implemented Change Management process using Rational ClearQuest.- Assisted in the integration of the customer web portal with the Siebel CRM business object layer, the back-end system of record, to supply case management and billing information. - Co-managed initiative to create a Virtual Host Agent using Windows and UNIX Kerberos integration and the Microsoft BizTalk workflow engine to route transactions. - Implemented authentication between several disjointed systems, comprised of web portals running IIS 5.0 with Commerce authentication to SQL and Active Directory, and backend data stores with their own authentication databases.- Managed systems integration effort to feed performance statistics and asset data from the customer production Windows and Solaris UNIX servers to the web portal for near real-time report generation. - Implemented personalization security using Windows Active Directory. Assisted with the deployment of a Load Balancing Tool enabling end users to manage local and intelligent director devices.

Rockville, Md

- Managed software development life cycle and wrote design specifications for the company’s E-Commerce product, an interface to the client’s core system. Adhered to change and release management processes.- Initiated development of product changes, new markets and services. Interviewed existing and potential clients to define business requirements. Provided training, implementation and product support.- Managed the implementation of a customer service product interface to the core system supporting Oracle and HP-UNIX. Responsible for generating the RFI, researching leading CRM tools, conducting staff and client surveys and managing the business partnership with the chosen software vendor.- Managed deliverables ensuring all projects were delivered within budget, scope and time constraints and according to project plan milestones.- Monitored government mandates to ensure HIPAA regulatory compliance.

Rockville, Md

- Monitored clients’ organizational goals, business needs and strategies as they related to software development opportunities for the AMISYS system and its interfaces. - Monitored client contracts and support agreements to ensure compliance with contract terms.- Assisted clients with strategic system development plans in meeting current and future business needs.- Interpreted system issues to determine the business impact on both the client and the company.- Conducted onsite evaluations to develop procedural and software enhancement strategies for clients.

- Reduced the company’s administrative costs through successful conversion to Electronic Data Interchange (EDI) claims processing automation.- Supervised team that automated over 400 hospitals and physician practices in less than nine months.- Managed relationships with software vendors and EDI clearinghouses, performing contract negotiation and ensuring successful implementation and retention.- Managed the collaborative marketing activities of internal departments including Provider Relations and Medical Delivery.

- Implemented software releases, system upgrades and high quality technical support procedures.- Responsible for data mapping to ensure successful data transfer to the back-end mainframe system.- Provided technical support to customer service and installations staff. - Developed technical documentation and provided internal training for the company.- Conducted application testing and consulted on software debugging, programming logic and structure.

Bachelor Of Business Administration (Bba), Management Information Systems

High School Diploma