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Michelle Clancy is a highly experienced and dedicated HR tech advocate, specialising in organisational design operations and managing complex projects. As the Head of Customer Success at Navigo for over 12 years, Michelle is a dynamic and influential leader with a relentless focus on eradicating outdated and manual processes by consulting with organisations to streamline key HR operations. Michelle brings a wealth of experience and innovation to this unique space, empowering organisations to thrive through modern HR technologies.
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Head Of Customer SuccessNavigo Oct 2020 - PresentGreater Melbourne AreaNavigo are HR Technology experts specialising in mid-tier HRIS and point solutions that deliver hard ROI against transactional HR activities. Working with over 600 customers across various industry sectors in Australia, New Zealand and Papua New Guinea our solutions include: - Organisational charting software to visualise your workforce- Workforce modelling for effective change management- HR dashboards with insights produced from data you already have- Succession Planning to build your internal talent pipeline- Payroll tools to ensure you are meeting compliance objectives- Secure HRIS integrations & HR Systems consulting
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Head Of Customer SuccessHronboard Jan 2020 - Aug 2020Melbourne, Australia -
Senior Customer Success ManagerHronboard Dec 2018 - Jan 2020Melbourne, AustraliaAs the Senior Customer Success Manager at HROnboard, I am responsible for leading the team in delivering and exceeding our customers desired outcomes and expectations. I have been involved in over 200 implementations of HROnboard, which started from the very first implementation we ever did! From our customers' first kickoff meeting through to setup, go live and then the important ongoing relationship and continual delivery of excellent service, it is a role that I have seen scale quickly and significantly in my time. The overwhelming feedback we receive from our customers is validation that we are getting it right in the CS team at HROnboard, but we never stop learning.From project management to data analysis, from renewals and upsells, to masterclasses and webinars, and with responsibility for our ARR (which started from the few thousands and grown in to the few millions), this role has got it all.
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Customer Success ManagerHronboard Jan 2015 - Dec 2018Melbourne, VictoriaHROnboard is an Australian, cloud-based application that is revolutionising the world of employee engagement. Ensure your new hires have a great first impression and are ready to go from day 1 by utilising fast, easy-to-use software to create offers, manage contracts and automatically complete all necessary paperwork.My role at HROnboard is to create an awesome experience, not just for your new hires, but for HR too. I consistently engage with our customers to ensure that their journey with us is a roaring success, its all about your experience with HROnboard, and I am here to make it a great one!Having worked closely with customers across a wide variety of industries, my goal is to continue to grow HROnboard to be the biggest and best employee engagement brand in Australasia.
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Community ManagerNavigo Apr 2014 - Feb 2015Ringwood, VictoriaNavigo is a leading Australian HR solutions and advisory company focusing on people, process & technology.Navigo offers a number of niche HR solutions including:Organisational charting & workforce modelling, OrgPlusCloud based employee onboarding software, HROnboardSimple, cloud based HR metrics and analytics, VisierExpert HR Tech advisory services through our independent arm, Navigo ResearchNavigo are experts in the HR systems space, thrive on new technology and make complex projects simple.
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Customer Success ManagerNavigo Jul 2012 - Jan 2015Ringwood, VicNavigo is a leading Australian HR solutions and advisory company focusing on people, process & technology.Navigo offers a number of niche HR solutions including:Organisational charting & workforce modelling, OrgPlusCloud based employee onboarding software, HROnboardSimple, cloud based HR metrics and analytics, VisierExpert HR Tech advisory services through our independent arm, Navigo ResearchNavigo are experts in the HR systems space, thrive on new technology and make complex projects simple.
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Senior Account ManagerAnsarada Feb 2010 - May 2012Melbourneansarada is a global provider of online data rooms which are used to power business transactions. ansarada’s services are engaged by the world’s leading companies, investment banks, legal and advisory firms for transactions such as mergers and acquisitions, joint ventures, fund raising and other due diligence based projects.Key responsibilities included scoping and advising on multiple transactions with major client accounts (including top tier global law and accounting firms); accountable for presenting ansarada to key stakeholders and acquiring the project, defining and initiating processes, negotiating and maintaining costs, managing risk and confidentiality, and building credibility and rapport by effectively consulting with all participants to ensure the ultimate success of each transaction. -
Project Consultant And Melbourne ManagerMinter Ellison May 2005 - Feb 2010Melbourne, AustraliaMinter Ellison is one of Australia’s largest international law firms acting for a significant number of local and international organisations.Key responsibilities included managing large-scale commercial litigation and due diligence projects. This involved consulting with internal and external stakeholders, deploying fit for purpose technology solutions, reporting on and managing departmental costs against agreed budgets, outsourcing appropriate tasks to maximise efficiency and supervising a large team, managing their performance against project scopes and plans. -
Legal OfficerScottish Qualifications Authority Feb 2002 - Feb 2005
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Executive Assistant To Deputy Auditor GeneralAudit Scotland Jan 2000 - Nov 2001 -
Executive AssistantAudit Scotland 2000 - 2001
Michelle Clancy Skills
Michelle Clancy Education Details
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Law
Frequently Asked Questions about Michelle Clancy
What company does Michelle Clancy work for?
Michelle Clancy works for Navigo
What is Michelle Clancy's role at the current company?
Michelle Clancy's current role is Org Design Tech Expert | Customer Success Leader.
What is Michelle Clancy's email address?
Michelle Clancy's email address is mi****@****ada.com
What is Michelle Clancy's direct phone number?
Michelle Clancy's direct phone number is +613987*****
What schools did Michelle Clancy attend?
Michelle Clancy attended Rmit University.
What skills is Michelle Clancy known for?
Michelle Clancy has skills like Account Management, Management, Building Relationships, Human Resources, Business Development, Leadership, Cloud Computing, Change Management, Consulting, Business Process Improvement, Risk Management, Strategy.
Who are Michelle Clancy's colleagues?
Michelle Clancy's colleagues are Alberto Prieto, Scott Mcgown, Deborah Davies, Jolee Carrington, Dom Coleman, French Linda, Joy Newton.
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Michelle Watt
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