Michelle Clarkson Email & Phone Number

Mornington, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Victoria, Australia

Managing telecommunications projects based on standard Telstra products and services according to agreed timeframes• Assuming end-to-end responsibility for the delivery of services/solutions to ensure the project objectives, accurate billing, and other success criteria, are achieved.• Being the single point of contact for all project communications, including change management correspondence and status reporting, for all key stakeholders.

Melbourne, Australia

Supporting a national sales team with delivering technical quotes and supporting subsequent order placement for customer's network changes and/or new fibre networks.• Ensuring proactive and timely reactive customer contact to build and develop customer relationships.• Actioning complex technical requests by coordinating input from engineering and other specialist teams.• Managing end-to-end internal and external customer requirements to deliver a seamless customer experience.• Ensuring contract and other documents are complete to ensure correct and timely ordering and subsequent delivery of solutions for our customers. • Responding in a timely manner to stakeholders and resources to facilitate actioning of order placing• Managing the distribution of sales orders to be completed by resources off-shore and locally• Identifying service, process and system optimisation and cost saving initiatives that drive improved outcomes. • Accountable for maintaining operational relationship between our team and other departments and stakeholders to ensure external and internal customer satisfaction.

Brisbane, Australia

Managing the ongoing customer relationship by providing customer lifecycle support to the post service delivery process.• Ensure proactive and timely reactive customer contact to build and develop customer relationships.• Managing end-to-end internal and external customer requirements to deliver a seamless customer experience.• Engaging other internal groups to ensure timely and satisfactory resolution of customer requests• Develop and maintain key relationships with internal departments.

Brisbane, Australia

Contributing to the development of features and benefits, content and promotion of insurance products based on the results of market and competitor research and agreed strategies.• Identifying opportunities for product and process innovation• Working with key internal and external stakeholders to identify opportunities, initiatives and processes to contribute to achieving corporate objectives.• Contributing to a range of team projects and various continuous improvement programs.

Sydney, Australia

Working with a number of companies to lead the transition from their existing order processing and fulfilment house to new supplier. Carefully maintaining a number of supplier relationships as well as monitoring end customer service to complete the transition project. • The development of a new online book store,• Efficiently handling the marketing administration of adding 20+ products and promotions to the new online store,• Managing a number of parties to migrate customer marketing data effectively,• Transferring stock, banking facilities, customer service, business rules, stock management and order fulfilment from one supplier to another • Overseeing and reporting on various marketing campaign implementation • Assisting in direct marketing strategy for new and existing products in various channels

Brisbane, Australia

Co-ordinating a wide range of direct marketing processes and projects• Developing lead generation plans with targets, measures, and objectives. • Co-ordination of various integrated communication and marketing activities to drive franchise sales; including direct mail, email broadcast campaigns, outbound calls, and events.• Tracking campaigns, preparing performance analysis reports of post campaign and making recommendations to concurrent programs for corrective modifications.

Sydney, Australia

Defining, developing, and executing comprehensive subscriber retention marketing plans encompassing integrated marketing initiatives for 16 leading magazine brands, including Better Homes and Gardens, Men’s Health and marie claire. • Consolidating editorial targets and deadlines, various internal departments, and vendors to coordinate overall marketing effort in accordance with corporate goals. • Reporting and analysing results across all brands to identify key learnings and present to stakeholders.

Sydney, Australia

Defining, developing, and executing comprehensive marketing plans encompassing integrated marketing initiatives designed to penetrate and grow targeted markets for selected magazine titles including Girlfriend and Practical Parenting magazine.• Consolidating editorial targets and deadlines, various internal departments, and vendors to coordinate overall marketing effort in accordance with corporate goals. • Reporting and analysing results across all brands to identify key learnings and present to stakeholders.

Sydney, Australia

Worked within a team environment to carry out a full program of direct marketing promotions. • Established product selection, positioning and pricing strategy following past results analysis. • Developed creative print marketing collateral. • Tracked, projected, and reported marketing promotions’ results. • Maintained communication with management to ensure marketing activities aligned with business goals.

Sydney, Australia

Assisting editorial team with product and pricing related administration, ie copy writing and proof reading as part of overall direct marketing plan execution.

Sydney, Australia

Sales Support for a small local team of engineers. Customer service and general administration support.

Sydney, Australia

Responsible for sales of new and used cars. Customer service, administration and relationship management.

Sydney, Australia

Delivering floral designs to consumer and business working across a number of retail locations, and excelling in customer service, attention to detail and time management.

Sydney, Australia

Accounts Receivable Clerk for small to medium electrical business.

Certificate In Direct Marketing

Diploma, Marketing