Director, Account Management
Current
Nov 2019 - Present
AeroLeads people directory · profile
Michelle Cleave Email & Phone Number
Program Management | Customer Success | Global Client Services | Director | Account Management | Problem Solver
at
Ethoca
1 work email found
@ethoca.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Program Management | Customer Success | Global Client Services | Director | Account Management | Problem Solver
Location
Washington, District of Columbia, United States
Who is Michelle Cleave? Overview
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Quick answer
Michelle Cleave is listed as Program Management | Customer Success | Global Client Services | Director | Account Management | Problem Solver at Ethoca, based in Washington, District of Columbia, United States. AeroLeads shows a work email signal at ethoca.com and a matched LinkedIn profile for Michelle Cleave.
Michelle Cleave previously worked as Director, Account Management at Ethoca and Senior Director, Global Client Services at Visa. Michelle Cleave holds Master Of Arts - Ma, Modern Languages - French And Russian from University Of Oxford.
Company email context
Email format at Ethoca
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{first}.{last}@ethoca.com
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AeroLeads found 1 current-domain work email signal for Michelle Cleave. Compare company email patterns before reaching out.
Profile bio
About Michelle Cleave
Driven and result-oriented global operations executive, skilled in building and managing strategic relationships and able to influence at the senior leadership level. Adept at identifying and delivering strategic planning, business analysis, process improvement and excellent customer service and value. Extensive account management and consulting experience, with an emphasis on enhanced client operational efficiency and profitability through transparency and collaboration. Proven track-record in driving change, and execution on global strategies across complex and cross-functional initiatives and partnerships.Specialities: Program Management, Leadership, Account Management, Process Improvement, Operational Excellence, Payment System Expertise, Strategic Planning and Execution, Operational Consulting, Relationship Building, Problem-Solving, Strong Analytical Skills
Listed skills include Emv, Credit Cards, Payments, Cards, and 43 others.
Current workplace
Michelle Cleave's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles · 28 years
Michelle Cleave work experience
A career timeline built from the work history available for this profile.
Senior Director, Global Client Services
Reporting to the EVP, led and streamlined one of the largest enterprise-wide revenue generating programs, focused on the optimization and improvement of authorizations, bridging Operations, Product, Sales, Digital and Risk.
Jan 2018 - Dec 2018
Senior Director, Global Client Services
Led and inspired a team of seven high-performing Directors and Account Managers which delivered continuous strategic, processing and operational improvements for global clients across North and Latin America.
2014 - 2018
~4 yrs
Director, Global Client Services
Led operational support for global clients within Central Europe, Middle East and Africa (CEMEA) providing expertise across product, processing and strategy. Initiated and shaped global processing initiatives for clients across CEMEA, delivering strategic and tactical support for complex multi-market programs.
2011 - 2014
~3 yrs
Director, Client Services
Led a team responsible for execution of strategic and operational initiatives for two of top five Canadian clients, in line with client timelines and corporate strategy.
2009 - 2011
~2 yrs
Senior Business Analyst
Created business and technical requirements for new third-party systems and applications. Translated business requirements into technical solutions and acted as liaison between business and technology throughout design, build, testing and implementation phases.
2005 - 2009
~4 yrs
Business Analyst
Provided chip product expertise, support and consultancy across a variety of functions.
1999 - 2004
~5 yrs
1 education record
Michelle Cleave education
-
University Of Oxford
FAQ
Frequently asked questions about Michelle Cleave
Quick answers generated from the profile data available on this page.
What company does Michelle Cleave work for?
Michelle Cleave works for Ethoca.
What is Michelle Cleave's role at Ethoca?
Michelle Cleave is listed as Program Management | Customer Success | Global Client Services | Director | Account Management | Problem Solver at Ethoca.
What is Michelle Cleave's email address?
AeroLeads has found 1 work email signal at @ethoca.com for Michelle Cleave at Ethoca.
Where is Michelle Cleave based?
Michelle Cleave is based in Washington, District of Columbia, United States while working with Ethoca.
What companies has Michelle Cleave worked for?
Michelle Cleave has worked for Ethoca, Visa, and Cibc.
How can I contact Michelle Cleave?
You can use AeroLeads to view verified contact signals for Michelle Cleave at Ethoca, including work email, phone, and LinkedIn data when available.
What schools did Michelle Cleave attend?
Michelle Cleave holds Master Of Arts - Ma, Modern Languages - French And Russian from University Of Oxford.
What skills is Michelle Cleave known for?
Michelle Cleave is listed with skills including Emv, Credit Cards, Payments, Cards, Banking, Smart Cards, Project Management, and Electronic Payments.
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