Michelle C. Lee, Rn, Cspo, Crc Email & Phone Number

• Showed initiative to volunteer for Clinical Operations Product Council after being with company for only 5 months. Enthusiastically participated by submitting 15 thoughtful ideas from both myself and my peers over the course of 8-months. Highly engaged in feedback process during and after meetings to partner with the product team including defining present issues and helping team gain clarification as an expert daily end-user of Well365. Active participant in User Acceptance Testing with OCR application prior to rollout. • Achieved 7.5% above minimum productivity measures throughout 2022 while maintaining a false positive rating of under 8% at last report, resulting in being chosen to be part of the Fall 2022 cohort of VCCs put through AAPC CRC training.• Remarkable problem-solving skills while maintaining results-oriented approach to practice management. Identified barriers resulting in lower penetration rates across all lead sites. Then worked collaboratively with practices to identify disconnects and possible solutions. • Results of practice management skills can be seen in with an increase in all five lead sites in 2022 with overall 2022 penetration rate increases of 39%, 13%, 74%, 40% and 53% in each respective site over 2021 penetration rates.

Detroit, Michigan, United States

• Spearheaded quality improvement initiative to restructure and expand current assessment to ascertain additional medical and psychological details to improve patient care and outcomes.• Implemented patient-centered follow-up interventions beyond basic written educational packet regarding diagnoses.• Guided patients via motivational interviewing to take ownership of healthcare and achieve care plan goals.• Fostered effective communication via closed-loop and supportive feedback with patients and interdisciplinary colleagues while maintaining patient advocacy.• Recognized by supervisor, colleagues and patients as exceeding expectations in nursing care provided and communication skills by engaging in a collaborative, empathetic manner to meet the patients where they are. • Adept public speaking skills having provided training sessions for interdisciplinary team with objectives relating to care management and coordination as well as changes to referral process within organization with exceptional response.

Troy, Michigan, United States

• Provided high-quality, evidence-based care for up to 45 patients within dynamic and high-pressure environments based on constantly evolving patient needs. • Demonstrated expertise in sub-acute rehabilitation nursing by providing post-surgical orthopedic care, stroke care, head trauma care, etc.• Supervised support nursing staff (Certified Nursing Assistants) and advocated on their behalf with management as appropriate.• Established reputation as an outstanding nurse while excelling as approachable team member.

Howell, Michigan, United States

• Provided remarkable patient-centered care for up to 30 patients while collaborating with interdisciplinary care teams, patients and caregiver(s) to optimize patient’s plan of care by applying critical thinking skills to address patient concerns while listening attentively and delivering solutions. • Diffused stressful situations by means of calm and clear communication with patients and colleagues while maintaining patient safety and dignity.

• Managed schedule while working independently and worked as key point person for special projects. • Mentored, trained and advised new hires on how to successfully achieve goals.• Recognized as company’s best independent contractor for several years by CEO, frequently garnering high praise related to work ethic and expertise.