I led a stellar customer service team to handle challenges and ensure exceptional service delivery. My data proficiency came into play as I generated Salesforce reports and dashboards to effectively communicate performance metrics to both our team leads and management. Automating customer communication is my forte. Through Salesforce, Survey Monkey, and ZipWhip, I ensured timely order updates for enhanced customer satisfaction.I was the point person for Salesforce management. From user activations to layout enhancements, I guaranteed seamless user experiences and accessible data. Maintaining transparency, I conducted regular audits of user permissions, ensuring everyone had the necessary data at their fingertips.A few of my career highlights include:• I implemented a dynamic pricing update system for swift responses to market changes.• Closed deals worth $2.2M through diligent follow-ups on field-generated estimates.

In my role as President & Owner of Precision Garage Door Service since 2009, I held the steadfast responsibility of orchestrating cross-functional leadership encompassing operations, inventory management, sales, opportunity identification, and profit and loss. This involved the oversight of two thriving garage door sales and service franchise locations strategically positioned in North Carolina's esteemed Triangle and Triad areas. Within this capacity, I strategically steered the course toward business excellence. My commitment centered around instituting a cohesive team culture that acknowledged efforts and achievements while fostering continuous improvement. A few of my notable accomplishments:• Successfully engineered a remarkable 48% surge in sales, elevating the revenue to an impressive $3M. This feat was achieved by focusing on direct and internet marketing strategies, stringent quality control over repair and installation services, and fostering a client-centric approach.• I oversaw a substantial $400K annual budget dedicated to advertising and marketing endeavours. My contributions encompassed the crafting of persuasive collateral for diverse platforms, including direct mail, print, and the digital domain.• I led the formulation of key performance indicators (KPIs), translating these into meticulously devised data-tracking mechanisms, notably utilizing Excel charts.• Another aspect of my role involves forging effective and mutually beneficial collaborations with vendors. Through these partnerships, I've been adept at negotiating pricing structures that enhance profitability for both parties.

In that role, I managed comprehensive business operations, which encompassed a diverse array of functions. These responsibilities included overseeing critical areas such as customer service, in-depth trend analysis, sales operations, and financial management. In this capacity, I was accountable for pivotal aspects such as accounts receivable, accounts payable, meticulous financial tracking, and the crucial task of account reconciliations. This role entailed a meticulous approach to ensure accurate financial management and seamless coordination across these multifaceted functions. Some of my accomplishments in this role were: • I collaborated with my customer service team, we meticulously honed telephone skills to deliver not only efficiency but also an empathetic touch in our interactions with potential customers. This strategic refinement led to a remarkable shift – our sales conversions catapulted from a respectable 65% to an impressive over 80%.• I championed the transition from manual dispatch systems to a cutting-edge real-time, web-based scheduling setup. This evolution streamlined our scheduling operations, enhancing efficiency and ensuring a seamless customer experience.• I oversaw the transfer of our financial records from an outdated system to the advanced QuickBooks Enterprise platform. This transformation required careful coordination of all bookkeeping aspects, covering accounts receivable, accounts payable, and essential bank reconciliations.

In this role, I edited the company newsletter for customers and vendors, created and updated training materials for customer installations, and collaborated with a professional marketing team to modernize CCI’S logo and tagline for a cohesive brand identity for leading revenue cycle management provider for healthcare organizations.

My responsibilities included:■ Installing and supporting revenue cycle management software for healthcare organizations nationwide.■ Collaborating with sales team to create a growth plan and client success strategy.■ Protecting existing revenue and partnering with team members to identify new business opportunities. ■ Educating patient accounting personnel on product features and benefits, troubleshooting, and providing ongoing customer support.■ Developing and nurtured relationships with personnel at each organizational level.