Michelle Covert Email & Phone Number

Salt Lake City, UT

• Oversee hiring for two departments in branches located in St. George, Utah; Murray, Utah; and King of Prussia, Philadelphia
• Manage new hire paperwork
• Audit current trainings for the office and field care department to ensure 100 percent of policies and procedures align
• Create training programs for new and current employees
• Audit managers’ coaching logs to ensure employees are receiving proper training
• Create and send quarterly employee surveys with a 80-percent return rate

Salt Lake County, Utah, United States

• Created monthly employee schedules for 25 employees based on call volumes and needed coverage
• Met with employees each month to provide performance evaluations and set goals
• Coached employees when required
• Created monthly incentives to increase desired performance

Salt Lake City, Utah, United States

• Assisted ten employees with questions regarding billing, scheduling, and retention
• Created a monthly training calendar based on employees’ needs
• Conducted daily trainings for inbound representatives and account care team
• Performed employees’ monthly call evaluations

• Ran daily trainings with the account care team and conducted weekly report audits for the team
• Saved 50 percent of requests for closed accounts through personal communication with clients
• Sold new pest control accounts with a 70-percent close rate and $439 average contract value
• Reduced cancellation rate in 2016 from 33.24 percent to 22.28 percent

Bachelor Of Science - Bs, Management With A Human Resource Management Emphasis

Associate Of Science - As, Business Administration And Management, General

High School Diploma

Activities and Societies: Senior Class President: 2013-2014 Junior Class Senate: 2012-2013 Kearns High Cheer: 2011-2014