Michelle Covert Email & Phone Number

Salt Lake City, Ut

• Oversee hiring for two departments in branches located in St. George, Utah; Murray, Utah; and King of Prussia, Philadelphia• Manage new hire paperwork • Audit current trainings for the office and field care department to ensure 100 percent of policies and procedures align• Create training programs for new and current employees• Audit managers’ coaching logs to ensure employees are receiving proper training• Create and send quarterly employee surveys with a 80-percent return rate• Coordinate quarterly service projects

Salt Lake County, Utah, United States

• Created monthly employee schedules for 25 employees based on call volumes and needed coverage• Met with employees each month to provide performance evaluations and set goals• Coached employees when required• Created monthly incentives to increase desired performance

Salt Lake City, Utah, United States

• Assisted ten employees with questions regarding billing, scheduling, and retention • Created a monthly training calendar based on employees’ needs• Conducted daily trainings for inbound representatives and account care team• Performed employees’ monthly call evaluations

• Ran daily trainings with the account care team and conducted weekly report audits for the team• Saved 50 percent of requests for closed accounts through personal communication with clients • Sold new pest control accounts with a 70-percent close rate and $439 average contract value• Reduced cancellation rate in 2016 from 33.24 percent to 22.28 percent

Bachelor Of Science - Bs, Management With A Human Resource Management Emphasis

Associate Of Science - As, Business Administration And Management, General

High School Diploma

Activities and Societies: Senior Class President: 2013-2014 Junior Class Senate: 2012-2013 Kearns High Cheer: 2011-2014