Michelle Steenvoorden Email & Phone Number

Chicago, Il And Cologne, De

Greater Denver Area

Started with Gerber Technology (PE owned, AIP); served on the leadership team globally responsible for Professional Services (delivery, training) and Customer Success (adoption/upsells, customer support). Teams were dispersed across APAC, EMEA and NAM. Continued focus on EBITDA improvements by creating new consulting packages and pricing. Sponsored implementation of ServiceCloud (SalesForce) to ensure efficient support processes. Implemented expansion goals and client health metrics to enable measurable improvements over time.Successful sale to Lectra in June 2021.

Greater Denver Area

IQNavigator acquired and integrated with our largest competitor, Beeline. This resulted in process optimization throughout professional services and an overall increased project volume, along with bringing together new teams.Responsible for the overall department strategy, regularly assisting in sales presentations, managing external partnerships and driving towards towards both revenue + realization/utilization goals.

London, United Kingdom

Accountable for defining EMEA Professional Services strategy and service offering, while serving as executive sponsor to all projects in the region. This included building a regional team from the ground up while managing new customer and partner relationships. Accountable for regular executive reporting and board meeting input (PE owned, GTCR). This experience allowed me to work in an entrepreneurial and international environment, often having to take decisions and move quickly to keep ahead of the market demands.Successful merger with Beeline December 2016.

Greater Denver Area

Responsible for day-to-day management of large VMS implementations, including the largest single phase go live for the company.

Specialized in merger & acquisition activities, including system integrations and large scale process optimization. Starting my career at Deloitte provided early exposure to working in high pressure environments and interacting day-to-day with executive level clients. While at Deloitte I completed my six sigma green belt certification and various Siebel/Oracle trainings.