• Promoted from Rewards & Performance Specialist• Act as trusted advisor to senior management, providing guidance on all HR-related matters.• Partner with stakeholders to understand their business needs and provide effective HR solutions.• Manage the full employee lifecycle, including recruitment, performance management, and offboarding.• Ensure compliance with all employment laws, regulations, and company policies.• Conduct investigations and resolve employee relations issues in a timely and fair manner.

• Promoted from Rewards & Performance Specialist• Act as trusted advisor to senior management, providing guidance on all HR-related matters.• Partner with stakeholders to understand their business needs and provide effective HR solutions.• Manage the full employee lifecycle, including recruitment, performance management, and offboarding.• Ensure compliance with all employment laws, regulations, and company policies.• Conduct investigations and resolve employee relations issues in a timely and fair manner.

• Dual Role with Regional HR Specialist; Global role• Responsible for coordinating Performance Management (PM) activities for entire AGCS employee population in all regions (North America, South America, Africa, Europe, Asia, & Australia), including coaching & training managers and employees. Subject Matter Expert on all PM related issues. Responsible for conducting webinars related to PM process. Create training materials for all regional coordinators to use in regional trainings, as well as Global communications.• First point of contact for all Regional coordinators for training, process, status/completion updates.• Manage data for and communications with Executive & Board Member population.• Help develop workshop for all Regional coordinators to ensure alignment of Global Rewards & Performance.

• Promoted from HR Analyst; Regional role• Responsible for all Performance Management (PM) activities for entire North America employee population (US, Canada, Brazil, & Bermuda), including coaching & training managers and employees. Subject Matter Expert on all PM related issues. Responsible for conducting webinars related to PM process.• Administer severance program and coordinate with stakeholders for desired outcome. Performed RFQ to consolidate Outplacement Vendors for simplification and additional cost savings.• Certified HR grader; able to ensure alignment of roles within organization, and compensate roles properly.• Manage Employee Recognition program for employee population.Accomplishments:• Created compensation spreadsheet for HR Business Partners, increasing autonomy and decreasing time spent when processing requisitions.• Redesigned Service Award program to align with market, to better reward employees for continued service, and increase employee retention.• Simplified Recognition Rewards processed, decreased approval requirements and increased stakeholder autonomy.

• Promoted from HR Administrator• Spearheaded and coordinated new Training program for all client-facing employees.• Assisted in supporting, coaching, and training about 1,000 employees throughout 4 client groups.• Was responsible for all Performance Management (PM) activities for entire employee population (US, Canada, & Brazil), including coaching & training managers and employees. Subject Matter Expert on all PM related issues. Responsible for conducting webinars related to PM process.Accomplishments:• Created training program and ensured employee interaction within program for Market Facing employees. Program was an EdTech Award Finalist, Cool Tool Category 2020

• Assisted in supporting, coaching, and training about 1,000 employees throughout 4 client groups.• Responsible for all Performance Management activities for entire employee population (US, Canada, & Brazil), including coaching & training managers and employees. Subject Matter Expert on all PM related issues. Responsible for conducting webinars related to PM process.• Coordinated off boarding of employees. Conduct Exit Interviews, as required.• Analyzed and suggested streamlining of processes and found efficiencies for HR processes. Created procedure documents to document processes.• Created self-service guides for forms associated with our hiring process, as well as our data change form to coach and train managers in process of completing forms effectively.• Was responsible for ensuring timely payment of all invoices received for HR in the US and Canada.• Monitored the general HR mailbox to route and respond to employee emails related to HR functions such as benefits, policies, and learning & development, as well as other non-HR related functions.Accomplishments:• Redesigned Gift Matching Program in the US and helped spearhead rollout in Canada. • Created Manager Onboarding Toolkit to provide strategic information to new managers in the organization. Ensured consistency in presentations, and analyzed presentation feedback to ensure the efficacy of the information.

• Was solely responsible for managing the HRIS and Payroll for 150+ employees (ADP & Paychex).• Initiated all company recruitment, on boarding, and new hire orientation.• Managed the company 401k plan and the health insurance administration website for employees.• Managed finances and administration of trucking company.• Created reports for required corporation taxes and sent payments on time.• Controlled order management and inventory functionsAccomplishments• Transitioned HRIS from ADP to Paychex.• Created new filing system.• Created new PTO request process, with enhanced tracking via Excel.• Created new expense report processing system.• Switched supply company vendor to ensure greater cost savings.

Dual Role Acted as a backup to the Back Office Lead to handle administrative and human resources duties when needed.Managed the employee life-cycle of recruiting, on-boarding, and consequence management. Responsible for employee files management. Utilized proprietary ATS in coordination with process. Adjust to align with high-volume seasonal hiring.Kept employees informed on proper policies and procedures.Managed department schedules in the time and attendance system.Handled all shipping and receiving of customer goods to and from our service centers.Answered all Geek Squad phone calls, provided basic troubleshooting, as well as managed queues to ensure customer units were picked up in a timely manner.

Was responsible for basic cash office processes; counting and balancing the drawers, entering values into the system, and preparing deposits.Managed transaction accountability and lunch-compliance write ups, and coached and trained employees on proper cash handling and transactional procedures.Utilized proprietary hiring system, Kenexa to create requisitions, perform phone screens, schedule interviews, and process new hires into the system.Monitored order system queue and fixed any issues that appeared in a timely manner.Created and entered schedules into the time and attendance system, and acted as a supervisor by attending to overrides, and performing cash adjustments on cash drawers.

Processed basic returns and exchanges, as well as provided basic troubleshooting and answered questions regarding basic computer issues.Processed service claims involving the fulfillment of Geek Squad Protection Plans.Acted as a backup to the Back Office Lead to handle administrative and human resources duties when needed.

Processed basic returns and exchanges, as well as processed service claims involving the fulfillment of Geek Squad Protection Plans.Was responsible for the cash office—collected registers and balanced cash drawers, as well as created daily deposit, put out registers and entered cash drawer values into the computer systems.

Processed customers through checkout quickly and effectively, while offering protection plans and credit cards.Was responsible for nightly closing duties, including down-stocking the department and ensuring that proper and accurate signage is visible.