Michelle Custodio Email & Phone Number

Valenzuela, NCR, PH

• Part of a team of 3, including the QM & CS Director, which worked on the following duties for 14 hospitals nationwide:
• Collection of reported cases per region/province for monthly projections of regional/provincial COVID-19 case rates for over 9 months, submitted to the company’s Executive Committee.
• Developed Excel CSAT consolidation templates for hospitals that manually consolidate customer feedback forms, cutting down consolidation time from both the hospital and the head office’s sides by up to 5 working days..
• Marshal duties for the Customer Care Champions Program’s Annual hospital audits; in charge of making regular call audits attached to the program
• Reviewed Hospital Housekeeping Manual. Finalized COVID-related Housekeeping policies shared with 14 hospitals across the network.
• Maintenance of an electronic repository of the Company’s Document Control Numbers and equivalent forms and documents, ensuring HR and QM & CS forms/files shared to the network are accurate and the most up-to-date.

Mandaluyong

• Reporting to the HR Director, being the sole HR personnel working on various facets of HR which included:
• Creation of our company page on job boards (Linkedin, Indeed, Jobstreet) and Facebook, to create public awareness about the company, feature our partner hospitals, and share career opportunities at both the head office.
• Recruitment of over 50 new employees, comprising a mix of rank and file and Senior Management roles, for the Head Office and shared service company.
• Orientation for over 30 rank-and-file employees. Also provided training facilitation support, logistics coordination, and budget overview for over 10 head office-initiated trainings, with consolidation and submission.
• Development of new HR forms and templates. Documentation and update of old/outdated HR forms and processes. Design and pilot-testing Employee Engagement Surveys for 2 hospitals, in collaboration with their respective.
• Collaboration with payroll and third-party team to smoothly migrate Employee Data to a new HR system (PeopleCore).

NCR - National Capital Region, Philippines

• In charge of timekeeping and payroll for over 300 employees, ensuring accurate and timely processing of employee salary payouts, administration of government benefits and loan deductions, and processing of employee.
• Delivered at least 1 quarterly company training for mid and night-shift employees, having an average of 10 employees per session, and maintaining an average rating of no less than 4 out of 5, with 5 being the highest.
• Administered and documented over 100 exit interviews of employees up to Team Lead level within5 escalating any raised issues and concerns as needed to appropriate channels. In charge of final employee documents and.
• In charge of Year End Party budget oversight for at least 2 years in a row, worked closely with Finance and Event Teams to ensure complete documentation and timely payments.

• Generated and extended offers and employment contracts to over 100 successful applicants locally and within Asia Pacific.
• Conducted Corporate Induction for over 50 new joiners. Obtained Global Virtual Trainor certification and performed at least 4 trainings on Communications and Time Management, with a total of over 50 attendees and an.
• Spearheaded employee engagement activity (Halloween contest).

Philippines

• Screened, performed initial, and coordinated succeeding interviews of over 100 candidates, for both local and regional roles.
• Responsible for the creation of job requisitions and candidate profiles on the ATS (Talentlink).
• Collaborated with migration team on Talentlink to Avature ATS migration, ensuring data migrated is at least 90% correct and complete before going live. Performed post-migration spot checks to ensure the successful.

Conduct phone screening, CBI and interview scheduling for internal positions at Alexander Mann Solutions - Manila GCSC.

Served as primary point of contact and provided end to end extension and contract management for CSC UK contractors.Maintained trackers relevant to the extension management process, facilitate headcount reporting and provided ad hoc reports.