Michelle Weil Email and Phone Number

• Management of the daily clinic operations, and a multifaceted team which included the supervision of clinical and administrative staff in two high volume offices, for the largest multi-site Oncology and Hematology practice in the US. • HR related functions included recruitment, attendance and performance management, disciplinary issues, leaves, terminations, payroll, expense approvals, and Incident reporting. • Facilities and inventory management as well as general bookkeeping • Daily audit of clinic reports, and management of patient schedules.• Collaborated with physician owners to ensure OCM compliance, and analyzing monthly performance-based measures.• Provided leadership, performance feedback, coaching and mentoring to all direct reports.• Continued monitoring of patient flow and delivery of exceptional customer service by all staff.• Provided back up support to check-in and check-out, and staffed as a medical assistant when necessary.• Continually monitored P&L to evaluate the organization financial condition and prospects for future growth.• Assisted patients and family members with concerns to positive resolutions.• Recognized the importance of employee engagement through communication huddles, and led numerous team-building activities, including fundraising, food bank drives and donations in support of Toys for Tots.• Partnered with HR at numerous job fairs, booth assistance at the American Cancer Society - Making Strides for Breast Cancer Walk, and co-chaired a committee on Employee Engagement, which included the publishing of a monthly regional newsletter.

• Managed of clinical and clerical staff, as well as the daily operations in two high volume outpatient infusion centers. • Maintained JCAHO and OSHA compliance. • HR related functions included recruitment, attendance and performance management, disciplinary issues, leaves, terminations, payroll, expense approvals, and Incident reporting. Maintained staffing and vacation schedules for both physicians and clinic staff.• Facilities management. • Managed daily patient schedules, ensuring good patient flow throughout the clinic. • Provided leadership and mentoring to all direct reports.• Built employee morale by providing leadership and mentoring to all direct reports, and led numerous teambuilding activities and programs promoting exceptional customer service. • Supported the financial goals of the organization by management of P&L. • Supervised numerous clinic renovations to completion. • Worked closely with physicians regarding all clinic concerns, and ensured all physicians and clinical staff remained current with certifications. Arranged for additional education when required. • Assisted patients and family members with concerns to positive resolutions. • On numerous occasions directed patients struggling financially to foundations for support. • Attended monthly leadership and educational seminars, and led the team in many fundraising activities including Totes 2 Tots, which collected over 100 backpacks annually for children in foster care.

• Management of 13 Financial Counselors and collections in 7 clinics.• Updated and maintained clinic policies and procedures; provided approval for all special-order drugs, and review of high dollar chemotherapy regimens to ensure diagnoses supported therapies. • Worked closely with physicians to provide guidance when off-label drug combinations were considered. • Identified and addressed patient accounts which posed financial risk, approved payment plans, discounts, and assisted clinic staff with mediating difficult patient financial issues. • Obtained insurance and pre-determination authorizations for procedures. • Well-versed in obtaining patient financial assistance and acquiring compassionate drugs for patients use. • Recognized as a key merger leader as the organization grew through acquisitions. • Handled HR related responsibilities, including staffing schedules, employee transfers, promotions and dismissals. Provided leadership and mentoring to all direct reports and recommended successful staff for advancement. • Managed regional payroll; negotiated contractual agreements with Skilled Nursing facilities and Hospice Teams to ensure continuity of care for patients, while guaranteeing appropriate reimbursement to the practice.

• Managed a weekly schedule for 150 staff members.• Provided administrative and management support, and arranged meetings and catering for hospital management. • Assisted hospital educators with coordinating certification classes for over 200 nurses. • Managed the Emergency Services payroll. • Staffed as Unit Clerk (ER) to provide assistance when needed, as well as in the Admitting Department.• Compiled data from various departments for census analysis. • Addressed quality of care issues.