Senior-level Project Professional with 10+ years of experience in the financial services industry, specializing in project delivery, servant leadership and risk management. Project Manager | Scrum Master | Product OwnerEmail: mdmccann1920@gmail.com Project Professional in the financial services industry with over 10 years of work delivering solutions for health insurance, life insurance and annuities products. Developed skills in project management, coaching, and Agile methodologies. Outstanding communicator with a natural ability to forge collaborative relationships with internal and external stakeholders. Especially proficient in requirements gathering, facilitation, and team development. CORE COMPETENCIES: • Project Planning and Management • Cross-Functional Team Leadership•Coaching and Mentoring• Stakeholder Management • Change Management • Written and Verbal Communication • Risk Management • Collaborative Relationships • Budgeting & Forecasting• Roadmap Development• Resource Planning• Conflict ResolutionCAREER HIGHLIGHTS •Provided concurrent leadership to Agile Product Owners and Product Managers for three Agile Release Trains with 20 teams and budget of approximately $30M.•Delivered first new Web-based product offering in over 10 years, delivered modernized shopping and application process by building Web infrastructure, and onboarded new Electronic Medical Records provider which all drove increased shopping, enrollments, and revenue while decreasing underwriting time.•Led transition to SAFe methodology, acting an ART leader. Developed and refined tailored solutions and documented processes to increase Agile adoption and success, including transition of multiple teams to KanBan. Delivered new infrastructure to comply with COVID-19 mandates, such as extended grace periods and payment plans.•Developed and delivered new Health Solutions platform with desktop and web/mobile components for representative and member use, leading to increased traffic/shopping, enrollments, and revenue.•Assisted with end-to-end Request for Proposals (RFP) to identify potential suppliers for entire mortgage process as part of strategic roadmap development.Please contact me at mdmccann1920@gmail.com with any inquiries about project professional opportunities.
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Lead Program ManagerUsaaSan Antonio, Tx, Us -
Lead Project ManagerMillennium Group Mar 2024 - Present -
Director Development Product OwnerUsaa Aug 2021 - Apr 2023Leader of cross-functional team dedicated to project and product delivery for Life Insurance and Annuities products. Provides leadership to Agile Product Owners and Product Managers for three Agile Release Trains. Initiates and manages stakeholder relationships, resolves impediments, coaches employees at all skill levels, provides growth opportunities, and ensures work is delivered on time and on budget. -
Lead Development Product OwnerUsaa Jan 2018 - Aug 2021Concurrently led Health Solutions and HAL/HOST mainframe Agile Release Trains as SAFe Product Manager. Responsible for development and maintenance of Program roadmaps and backlogs, facilitating feature refinement, prioritization (using WSJF and other methods), PI Planning, and acting as a conduit between business owners and technical teams. Served as agile servant leader and coach at portfolio, program, and team levels to deliver solutions. -
Business Analyst/Senior Dpo/Lead DpoUsaa Jun 2013 - Dec 2017Led multi-disciplinary teams in the execution of Health Solutions (HS) Development projects. Partnered with Executive Sponsor, Sponsor delegates, IT Project Delivery Team, Operations leaders, Legal/Compliance, and other business partners to ensure that appropriate business requirements were developed and met, risks were mitigated or managed, and a quality product was delivered on-time and on-budget. Oversight of the entire body of development work with a third-party platform provider (to include development of roadmap, writing user stories, prioritization of work, and coordination with other USAA projects). Led insurance filing of Medicare products. -
Lead Vendor Relationship ManagerUsaa Jun 2009 - Jun 2013Provided overall management of mortgage insurance, post-closing loan audit, and document compliance/delivery relationships and products. Responsible for monitoring Service Level Objectives, contract compliance, process improvements, and building overall relationship with third-party suppliers. Also assisted with strategic sourcing, buy/build/ally decisions, RFP process, identification of products and services to strengthen performance, and partnering with internal business leaders from varied areas. Acted as liaison to IT projects and assisted in requirements gathering for integration with third-party suppliers. Lead POC for contracting and acted a mentor to less-seasoned Business Advisors.
Michelle Mccann Education Details
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Social Work -
Psychology
Frequently Asked Questions about Michelle Mccann
What company does Michelle Mccann work for?
Michelle Mccann works for Usaa
What is Michelle Mccann's role at the current company?
Michelle Mccann's current role is Lead Program Manager.
What schools did Michelle Mccann attend?
Michelle Mccann attended University Of Michigan, University Of Michigan.
Who are Michelle Mccann's colleagues?
Michelle Mccann's colleagues are Roderick Godbolt, Myles Rodriguez, Hemanth K., Patricia Emmanuel Mba,ains, Jesse Mendoza, Jeffers, Michael Jeffers, Jordan Phifer Thompson, Cams, Cfe.
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Michelle McCann
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Michelle Patterson
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