Michelle Davis Email & Phone Number

Chicago, Illinois, Us

• Security. Perimeter and cyber security coordination with local, state and federal governmental agencies• Facilitator. Semi-annual cyber security assessments and remediation• Systems. Design, configure, implement and monitor servers utilizing VMware and iscsi SAN storage including redundancies and backups• Trainer. Implement and manage cyber phishing training solution• User Administration. Onboard and manage all employees, partners and remote access vendors

• Project Manager. Coordinated across multiple teams, partners and union tradesman, security and systems migrations, upgrades and implementations.• Systems Management. Utilize Solarwinds, OpManager, Connectwise and VMware to manage over 300 workstations and 50+ servers.• Video Surveillance Expert. Designed, implemented, upgraded and maintained video surveillance system including over 500 cameras, duress buttons and door access devices.• Electronic locks. Designed, configured and coordinated the installation of electronic cylinders and padlocks physically securing restricted areas• Partner/Vendor Management. Built and maintained relationships with city government, union trades and tenants.• Mentor. Trusted advisor and teacher for younger engineers and consultants.• Author. Document environments, policies and procedures.

Chicago, Illinois, Us

• Partner. Learn client business, goals, processes, procedures and regulations.• Architect. Design, budget, implement and support business infrastructures, utilizing various product lines.• Project Manager. Draft, propose, implement and manage projects ranging in size, from software migrations to complete infrastructure replacement.• Budget Advisor. Assist business owners to develop IT budgets to include both short and long term goals.• Systems Management. Utilize Kaseya product to proactively monitor, manage, update, backup and client protection.• Trainer. Share knowledge at all technical levels from desktop users to board members to technical team members.• Author. Document technical environment and standard operating procedures.

IT Systems Manager• Active Directory Migration. Coordinate and manage Windows NT 4.0 network migration to Active Directory 2003 network, including SQL 7.0 to SQL 2005 and Exchange 5.5 to Exchange 2003 for WAN including three separate domains, one forest, in 9 remote locations.• Disaster Recovery/Failover Plan. Coordinate and configure an offsite location of entire production environment, to include SQL, Exchange, IIS, File, Proxy, Firewall and public DNS servers utilizing VMWare VI3 for multiple domains.• Data Center. Designed and coordinated consolidating several IT administrative locations into one IT base of operation. This improved equipment, software and bandwidth utilization, as well as reduced server maintenance and licensing requirements.• Group Policy. Implemented Microsoft Group Policy to enforce corporate computer usage policies, as well as automate many time intensive administrative tasks including Windows Server Update Services, Anti-virus updates and software installations.• Service Desk. Implemented a service desk, allowing all users to open requests for any type of IT assistance via phone and online. The system documented the requests for management reporting purposes while also simplifying the process for the end user. • Internal Messaging. Designed and implemented internal messaging application to satisfy internal communication requirements.

Managed a technical team of software development vendors, ERP consulting company and in-house technicians to accomplish:• Local Area Network: Planned, coordinated and implemented a successful $500K project to move approximately 70 users from an AS/400 Mapics mainframe environment to a Microsoft client/server network, utilizing Exchange 5.5 for email and organizational purposes; Great Plains for accounting and manufacturing system and NT Server for network structure. Provided employee instruction for operating system, network, MS Office products, and Great Plains. $500K project completed on time (6 months) and within budget. • Accounting/Manufacturing System: Instituted Microsoft Great Plains eEnterprise system including General Ledger, Payroll/HR, Inventory Control, Manufacturing, Sales by converting and importing mainframe history data and trained employees to integrate system within 6 months of deployment. • Web Design: Coordinated with Marketing to implement public web presence utilizing HTML, ASP, JavaScript and Flash. Site provided product and company information, dealer locations and owner information to the public. Supplied dealers critical product information, bulletins, advertisements, brochures, order entry, order status updates and new order quotes. • Configurator: Installed, configured and integrated Smartfusion software into Great Plains system. Real time dealer quote and order system for both standard and custom orders via Dealer Services website.• Intranet: Integrated intranet using ASP technology to include Engineering Change System. Implemented paperless approval and file systems. Established Enterprise Reporting site utilizing Crystal Reports, enabling management instant, interactive reports and information.• Interim Materials Department Director: Responsible for budgeting, forecasting, personnel, annual contract negotiations and common daily responsibilities for the IT, Purchasing, Production Control, and Warehouse departments.

Houston, Texas, Us

Senior Support Analyst • Lead Analyst responsible for a team which administered multiple Microsoft NT 4.0 servers, including Microsoft Exchange Server 5.5, Oracle Database server for NA Accounting Region and Novell 3.x servers, at local and six remote sites. • Responsible for desktop support for approximately 350 clients, including managing local domain. • Administered Attachmate gateways, installed network software, printers, plotters, preventive server maintenance, server backups.