Michelle Davis Email & Phone Number

Herndon, VA, US

• Redesigned program/project management office to lead enterprise wide strategic growth initiatives to support corporate growth targets
• Guides business owners in end-to-end process improvement, needs analysis and ensures alignment with strategic corporate goals
• Leads $40M capital project portfolio to meet business case objectives in tight partnership with the business groups and IT organization
• Works with senior leadership team to prioritize initiatives and actively participates in planning/budgeting process to secure portfolio project funding

Herndon, VA, US

• Led Service Delivery organization to include project management, various back office functions, and technical activation teams to install over $24M annually.
• Continual optimization of organizational design, employee performance, and operational efficiencies to meet established budget targets year over year.
• Reduced cycle time by 20% through analytics, process and system optimization

Herndon, VA, US

• Served as chief advisor for Service Delivery Vice President to align strategy and operations to achieve goals.
• Led business critical programs based on business analysis, process, system and organizational improvements to meet budget requirements

Herndon, VA, US

• Directed multiple service delivery operations centers to exceed departmental targets to include revenue, intervals, on time performance
• Led consolidation of centers to reduce HC by up to 30%

Herndon, VA, US

• Performed various manager roles across Service Delivery organization, earning additional responsibilities through proven leadership skills, achieving goals and employee satisfaction.