Loyalty Program Associate• Worked on Dubai Airports’ MY DEAL employee discount programme just after its inception• Turned a 50-deal discount project into a 255-deal project across key categories• Responsible for all partner communication including negotiating deals, onboarding partners and signing contracts• Responsible for all content upload on website• Responsible for continuous partner management including content updates and contract renewals• Headed MY DEAL helpdesk, responsible for answering all phone queries from the 18,000-member database, solving problems and ensuring discounts are given across the varied databaseEvents Supervisor• Managed over 65 events across the GCC, including UAE, KSA and Oman• Hands on with all activities pre, during and post events• Researched and negotiated with venues, entertainment, giveaway and branding partners• Followed through with all deliverables, from permissions, invitations and registrations to venue management and last-minute client requests • Managed events on the ground including guest relations, venue coordination, hostess and usher deployment, entertainment management and giveaway distribution• Responsible for event wrap including POEs, Flickr albums and vendor payments

• Market Research and gathering customer information• Growing customer relationships across database• Cold-calling and field visits to get new business• Negotiating the terms of an agreement and closing sales• Leasing out commercial space for new businesses

• Dealing with payment processing & query resolution for the Credit Department of Avon Cosmetics• Handling escalation queries from District Sales Manager, highlighting knowledge gaps, conducting briefings & refreshers and new launch trainings • Identified as a mentor for helping new joinees and colleagues on the floor• Won several quality recognitions including the Shooting Star Award for Best Performance in Process

• Responsible for collections bucket 1 to 6 for JP Morgan Chase bank• Following up for payments with customers• Verifying credit notes and debit notes• Processing error-free payments over the phone• Verifying and updating payment information• Setting up payment arrangements for customers with financial difficulties• Conducting process refreshers & training as Team Coach