Michelle Hughes-Cromwick, Pmp Email & Phone Number

- Program Manager for FAA Cloud Services (FCS) Unmanned Aircraft Systems (UAS) Program.- Managed a team of 50 direct employees including project managers, software developers, architects, analysts and testers.- Managed 10-15 application development projects at a given time totaling approximately $12 million in labor annually.- Responsibilities included customer relationship management, business development, software purchases, invoice review and approval, budgeting, resource planning, people management, scheduling, contract modifications, and executive reporting.

- Lead Business Architect for the FAADroneZone suite of projects under GDIT’s Small Unmanned Aircraft System (sUAS) contract with the Federal Aviation Administration (FAA).- Led requirements gathering, user story grooming, sprint planning, meeting facilitation and documentation, backlog management, and overall client interfacing duties for 6 separate FAA applications simultaneously.- Wrote and groomed ~400 user stories per year across the projects requiring a deep understanding of the design and workflow needed to implement requested changes.- Regularly looked to by the FAA customer as a subject matter expert and trusted advisor. - Led Level of Effort (LOE) discussions internally with the GDIT team of architects. Presented LOEs to the FAA customer to support planning and prioritization decisions.- Built trusted relationships with a variety of FAA and Department of Defense (DOD) stakeholders including product owners, testers, users, and communication team members.- Supported Program Manager with project management tasks, reporting, business development and project growth, and resource management. Project continued to grow each year with additional new applications.- Worked with Release Manager and project architects to roadmap and strategize releases across the applications as competing projects and enhancements need to be carefully sequenced.- Represented development team at annual security assessments and, as needed, other customer audits.- Collaborated with Operations Manager and Solution/Database Architects to troubleshoot Production issues.- Regularly provided application demos and training to large audiences of FAA and DOD stakeholders.

- Lead Business Analyst for 4 web applications for the FAA including the Small Unmanned Aircraft Systems (sUAS) Registration Service. This public-facing application (stood up in less than 6 weeks) processed over 460,000 registrations in its first six months. - Grew FAA project from a 3 month/1 application task to a 10 year program with half a dozen applications and growing.- Led the requirements definition and UI design of the applications ensuring ease of use and mobile compatibility.- Led training of the case management application to all FAA users.- Awards: CSRA Engage “Dark Horse” Award (2016) given to the team that did an outstanding job, against all odds, to grow business; ATCA Earl F. Ward Memorial Award 2016; GCN DigIT Award Finalist (2016)

Washington, Dc

Senior Professional – Management Analyst- Product Owner for an application that processes 28 million cases annually. Led transition to mobile (RWD redesign and web services for mobile app).- Lead BA for four critical federal verification systems; co-lead for three others. - Managed requirements and user story definition/prioritization, impact analysis, stakeholder coordination, meeting facilitation, and process development.- Managed product backlog and led Sprint Ceremonies including Sprint Review and Sprint Planning.- Scrum Master for team of 7. Led daily stand ups, estimation sessions, and Scrum of Scrums meetings.- Supported transition from Waterfall to Agile. Helped define process and develop training materials. Gained Certified Product Owner certification (Scrum Alliance). - Awards: USCIS Agile Award (2013 and 2014); USCIS Spike Award for 508 Compliance (2015)Business Analyst Consultant- Facilitated 30+ discussions between the ACs of federal Business Offices related to governance of O&M functions. Developed briefings for Commissioner.- Served as an Embedded Architect to Program Office. Guided major programs through the Systems Engineering Life Cycle, developed performance measures, and mapped and re-engineered business processes.- Developed/led training courses on MS Project Server and Enterprise Architecture for two agencies. Courses were held quarterly for managers.- Awards: FCP Business Unit Award for Excellence in Business Initiative (2011 and 2012); CSC North American Public Sector (NPS) President’s Award for Excellence in Business Initiative (2011 and 2012).Business Modeler Consultant- Led Business Modernization Planning workshops for senior management resulting in $700k in new business over 2 years.- Developed policies, procedures, and standards for the capabilities of the portfolio management tool, which reported on 300+ projects for executives. - Awards: CBP Office of Information Technology (OIT) People Making a Difference (2009).

Torrance, Ca

Torrance, Ca

Master Of Business Administration (Mba)

B.S., Business Administration, Operations Management, Marketing

Bachelor Of Science - Bs, Business Administration, Management And Operations