Michelle De Oliveira
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Michelle De Oliveira Email & Phone Number

Customer Service Representative at City of Framingham
Location: Boston, Massachusetts, United States 9 work roles 2 schools
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Current company
Role
Customer Service Representative
Location
Boston, Massachusetts, United States
Company size

Who is Michelle De Oliveira? Overview

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Quick answer

Michelle De Oliveira is listed as Customer Service Representative at City of Framingham, a company with 393 employees, based in Boston, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Michelle De Oliveira.

Michelle De Oliveira previously worked as Accounting Manager at Hampton Inn & Suites Boston and Credit Manager at Boston Park Plaza. Michelle De Oliveira holds Bba, Operations Management from Baruch College.

Company email context

Email format at City of Framingham

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City of Framingham

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Profile bio

About Michelle De Oliveira

Accounting Manager I am esponsible for all areas relating to financial reporting, responsible for developing and maintaining accounting principles, practices and procedures to ensure accurate and timely financial statements. Responsible to addresses tight deadlines and a multitude of accounting activities including general ledger preparation, financial reporting, year-end audit preparation and the support of budget and forecast activities. Accounting Receivables I am responsible for all aspects of billing and accounting for events held at the hotel. Work closely with the sales department and banquet managers to ensure invoices are accurate and issued timely. Ensure timely payments are received and applied properly to the correct group or event. Provide guest assistance with past reservations or corrections to charges applied. As a Guest Relations Manager I was able to exercise Manager duties if Manager is not present. Responsible for guest inquiries and resolving any guest issues during their stay to ensure customer satisfaction. Oversee front desk staff, work closely with Manager on Duty and provide Manager with any necessary assistance. As a Front Desk Agent I was responsible for handling guest inquiries, checking in/out hotel guests and scheduling room reservations. Fulfill guest request and address complaints to ensure customer satisfaction.What I really want to do is be able to run my own hotel one day or become a General Manager, but in order to do that I have to learn the trade first.Specialties: Accounting, excel spreadsheet, organization, communication.Proficient with MS Office, Windows 2000 and XP Proficient with Hilton OnQ System, Saflock and Hotel Expert

Listed skills include Hospitality, Hotels, Hospitality Industry, Customer Service, and 16 others.

Current workplace

Michelle De Oliveira's current company

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City of Framingham
City Of Framingham
Customer Service Representative
framingham, massachusetts, united states
Employees
393
AeroLeads page
9 roles · 19 years

Michelle De Oliveira work experience

A career timeline built from the work history available for this profile.

Customer Service Representative

Current

Framingham, Massachusetts, United States

Answer residents questions, phone calls and emails. Help with abatement on excise tax bills. Input Deeds into Patriot Systems. Input permits requested into Patriot Systems

Jun 2022 - Present

Accounting Manager

Hampton Inn & Suites Boston

Boston, MA

Responsible for all areas relating to financial reporting, responsible for developing and maintaining accounting principles, practices and procedures to ensure accurate and timely financial statements. Responsible to addresses tight deadlines and a multitude of accounting activities including general ledger preparation, financial reporting, year-end audit.

Jul 2016 - Aug 2022

Credit Manager

Greater Boston Area

Responsible for controlling and collecting payments from customers. Making decisions concerning credit limits, acceptable levels of risk and terms of payment of customers. Controlling bad debt exposure and expenses, through the direct management of credit terms on the company's ledgers. Maintaining strong cash flows through efficient collections. Ensuring.

Oct 2012 - Jul 2016

Credit Manager

New York, NY

Responsible for ensuring proper review, timely processing and communication of all guest, groups/ banquets & FIT Account billing and the collection thereof. Controlling bad debt exposure and expenses, through the direct management of credit terms on the company's ledgers. Maintaining strong cash flows through efficient collections; Monitoring the Accounts.

2007 - Oct 2012

Accounting Receivables

Responsible for ensuring proper review, timely processing and communication of all guest, groups and banquets billing and the collection thereof. Assist the sales effort in establishing customer credit in accordance with hotel policies. Work closely with the sales department and banquet managers to ensure invoices are accurate and issued timely. Ensure.

Sep 2007 - Jan 2012

Guest Relations Manager

Exercise Manager duties if Manager is not present. Responsible for guest inquiries and resolving any guest issues during their stay to ensure customer satisfaction. Greet guests during check in/out and make arrangements for special VIP guest. Check the VIP and airline arrival list on daily basis. Ensure that the hotel is prepared for VIP and airline.

Mar 2007 - Sep 2007

Guest Service Agent

Double Tree Metropolitan Hotel

Greets and registers guests as guest arrives. Check out guests and ensure statements are correct as guest check-out. Resolves guest challenges throughout their stay. Upgrades guests, and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and make appropriate selection of rooms based on guest needs. Ensures.

Aug 2005 - Mar 2007

Organizer

Self-Employed

Maintained and organized the interior of homes and the immediate areas outside (patios, porches, walks).

Jan 2000 - Aug 2005

Intern

Brunschwig & Fils - New York, Ny

Develop customer correspondence, create and edit databases, answered phones, sent mail and performed other administrative duties as needed. Assist clients in the selection of fabrics that are used in residential, commercial and hospitality settings

Feb 2003 - May 2003
Team & coworkers

Colleagues at City of Framingham

Other employees you can reach at framinghamma.gov. View company contacts for 393 employees →

2 education records

Michelle De Oliveira education

Bba, Operations Management

Activities and Societies: Student Leader for the Freshman Seminars.Business Operations

FAQ

Frequently asked questions about Michelle De Oliveira

Quick answers generated from the profile data available on this page.

What company does Michelle De Oliveira work for?

Michelle De Oliveira works for City of Framingham.

What is Michelle De Oliveira's role at City of Framingham?

Michelle De Oliveira is listed as Customer Service Representative at City of Framingham.

Where is Michelle De Oliveira based?

Michelle De Oliveira is based in Boston, Massachusetts, United States while working with City of Framingham.

What companies has Michelle De Oliveira worked for?

Michelle De Oliveira has worked for City Of Framingham, Hampton Inn & Suites Boston, Boston Park Plaza, Doubletree Metropolitan Hotel, and Double Tree Metropolitan Hotel.

Who are Michelle De Oliveira's colleagues at City of Framingham?

Michelle De Oliveira's colleagues at City of Framingham include Daniel Delpriore, Ginny Johnson, Anthony Sylva, Jennifer Pratt, and Ruth Reedy.

How can I contact Michelle De Oliveira?

You can use AeroLeads to view verified contact signals for Michelle De Oliveira at City of Framingham, including work email, phone, and LinkedIn data when available.

What schools did Michelle De Oliveira attend?

Michelle De Oliveira holds Bba, Operations Management from Baruch College.

What skills is Michelle De Oliveira known for?

Michelle De Oliveira is listed with skills including Hospitality, Hotels, Hospitality Industry, Customer Service, Management, Time Management, Microsoft Office, and Microsoft Excel.

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