Michelle Rudnitski Email & Phone Number

Denver, Colorado, United States

Human rights and civil liberties advocate and fundraiser for the ACLU. Animal protection advocate and fundraiser for the Humane Society of the United States.

Denver Metropolitan Area

• Managed and implemented daily client delivery schedules while coordinating for 1600-person client base, primarily though deep familiarity, and the use of Microsoft Office Suite• Initiated proposals for operational improvements and actively engaged with executive leadership to assist in implementing changes that improve program efficiency and team communications• Completed weekly accounting reports to ensure continuation of program funding• Collaborated with and supported the Meals on Wheels Department by assisting where there was the most need; answering client, driver, and volunteer phone calls, data entry and filing procedures, and running deliveries that wouldn’t go out otherwise

Greater Denver Area

• Completed administrative tasks and clerical work such as, appointment scheduling, data entry, filing procedures, and market research; deep familiarity with Microsoft Office Suite• Maintained property cleanliness and office organization, while adhering to company policies • Provided outstanding customer service to increase occupancy and strengthen resident retention• Implemented new data entry and filing procedures • Managed advertising and marketing procedures, conducted onsite tours, and performed screenings on prospective residents• Accepted service requests from residents and worked with service department to ensure quick response time and completion of any additional scheduling needs with outside vendors

Greater Denver Area

Greater Denver Area

• Acted as a trusted advisor on healthcare related inquires to provide the ultimate customer service experience• Exceeded in assisting customers with complex service needs and maintained ongoing follow-up• Researched and analyzed data through computer-based resources to address operational challenges and customer service issues• Provided members with detailed information about their health plan benefits and any additional services available• Displayed hospitality towards customers throughout the call and developed and maintained positive customer relations• Coordinated with various internal departments of the company to ensure member's requests and questions were handled appropriately and in a timely manner

Glendale, Co And Bursnville, Mn

• Resolved and communicated customer requests to management while building relationships with studio members • Initiated lead inquiries to grow client base with active listening skills and deep familiarity with member packages • Managed operations, including security, customer communications, scheduling, and equipment quality control • Completed weekly price changes and assisted in inventory control; maintained sales reports and met monthly quotas• Fielded incoming calls, answering questions and educating customers on company products and offerings

Denver, Co And Edina, Mn

• Oversaw retail floor, with a focus on customer service, client retention, studio security and cleanliness • Led yoga classes for community members with different skill levels; promoted balance of the body and mind through effective teaching and demonstrations• Provided health & wellness information, voluntarily and upon request; maintained therapeutic relationships with members to encourage attendance

• Directed all business operations ranging from sales and profit growth, scheduling, marketing, customer service, web design, content creation, and social media management • Contracted with organizations, including Caribou Coffee, The University of Minnesota, Studio 9-to-5, One Yoga, DriSteem, Pure Yoga, Body Rhythms Massage, and Boundary Waters Bank • Facilitated an integrative approach to sustainable wellness with the customer in mind • Communicated clearly and effectively with students on how to keep their bodies safe in their practice• Effectively utilized MindBody and Square software to check students in, accept payments, and schedule appointments

Stillwater, Minnesota

• Tailored a range of techniques and modalities to fit each client while exceeding monthly sales goals and assisting management in general spa operations• Consulted with clients to determine massage needs and special requests, while interacting in a friendly and professional manner• Established and maintained excellent client relationships to ensure higher number of repeat clientele• Developed and proposed client treatment plans specifically designed to each individual

Oak Park Heights, Mn

• Supervised and trained teams of 4-8 people while overseeing inventory, money handling, and sanitation procedures• Prioritized superior customer service with a focus on earning repeat customers• Supported the General Manager and Assistant Manager in generating effective sales and profit growth