-Contribute actively to the store sales, providing a remarkable service to all, supporting the management team, and representing the brand and image.-Ensure customer satisfaction, engagement, and maintenance of the qualitative standards required by the brand.-Network in the community to drive sales and traffic to the counter.-Actively develop new clients and consistently strengthen existing client relationships.-Participate in maintaining a positive work environment.-Partner closely with Education & Training Manager/ Brand Ambassador to drive sales goals and support team training.-Attend seasonal brand-hosted seminars and digital learning modules and organize training with the home team.Operational Responsibilities-Contribute to operations, such as stock control and inventories.-Process our customer transactions at the cash desk.-Receive and process deliveries, including preparing and organizing client deliveries and shipments.

-Kiehl’s counter manager, responsible for improving quarterly sales from -107% Q3 2020 to +56% Q4 2020 within 3 months of management, and consistent quarterly growth of 25%-30% to Q3 2021.-Ensure customer satisfaction, engagement, and maintenance of the qualitative standards required by the brand.-Network in the community to drive sales and traffic to the counter-Actively developing new clients and consistently strengthening existing client relationships-Partner closely with Education & Training Managers/ Account Executives to drive sales goals-Managing homegrown events for private client requests and Kiehl’s product launches that consistently exceed one-day sales goals

-Makeup sales consultant and brand trainer for NARS Cosmetics in various accounts and locations

-Makeup sales consultant and brand trainer for Laura Mercier Cosmetics in various accounts and locations

-Benefit counter manager responsible for improving quarterly sales from -56% Q3 2009 to +52% Q2 2010 within 9 months of management -Trained and managed a team of four consultants, 30% consecutive quarterly growth in direct counter retail salessince Q4 2011-Managed Benefit events for product launches that consistently exceed one-day sales goals by 150%- 300%

My 11 years working at Sephora started as a makeup consultant at Rockerfeller Center in 1998. I quickly started to move rank within the company becoming assistant manager and being transferred to the Flatiron location in 1999, then to the Times Square location in 2000. My last transfer was to the Sephora at Hollywood and Highland in 2001 where I was employed until 2009.Makeup/Fragrance/Skincare ConsultantSEPHORA Hollywood & Highland, Hollywood, CA Sept 2001 - Jun 2009-Designed makeup concepts for Sephora sponsored events and fashion shows including American Idol, Diesel, Richard Tyler, BET Awards, W Magazine Anniversary Party, and Vivendi Universal, and Sheri Bodell LA Mercedes Benz Fashion Week SP’07-Consultant for makeup concepts for private and celebrity clients in the Los Angeles area ∙ Flagship store sales associate consistentquarterly top earner-Assisted opening team on pre grand opening setup for Hollywood & Highland storeAssistant Manager/ Regional Makeup ArtistSEPHORA Rockefeller Center/ Flatiron/ Times Square, New York City, NY Aug 1998 - Aug 2001-Assistant manager for Flatiron location which developed into a singular New York regional position consulting as the in-house makeup artist forcorporate headquarters to design makeup concepts for Sephora catalog photo shoots and key makeup artist for runway looks including Alice Roy NYFW Spring ‘00 -Assisted opening team on pre grand opening setup for Rockefeller Center and Times Square Sephora stores