Michelle De Jong Email & Phone Number

Kitchener, Ontario, Canada

• Developed and created a fitness and athletics program which has over 150 members in just under a year and a half
• Created a successful sales process and set up a client management/point of sale system to track our members from the first time they step through our doors through ongoing membership
• Build client retention through organization of member benefits programs, special events and weekly newsletters/client testimonials
• Forecast, analyze and track to budget on a monthly basis
• Evaluate current processes and look for better ways to increase revenue, decrease costs and increase client satisfaction/retention
• Lead members by example through hard work and dedication with fitness regime and nutrition to encourage a healthy and active lifestyle

• Introduce and implement mechanisms to improve overall efficiency of the group by using concepts from education and previous experience to evaluate existing group procedures, research alternatives, propose and implement.
• Liaise and build relationships on behalf of the group with other groups in the software organization and other BlackBerry Business Units such as: Purchasing, Human Resources, Finance, Facilities and IT
• Administer and review space planning requirements for the business unit, including assessing long and short term space requirements across various locations based on current population and projected growth
• Support the group’s full-time and co-op employee hiring process from the recruiting process through to department orientation
• Create and analyze regular budget planning and tracking reports, project management reports, organizational team reports for internal group use and interactions with external teams
• Develop internal communication for the business unit including updating team documents and creating templates for resource management

• Planned and marketed various events
• Worked cooperatively with coaches and management to develop and improve team processes
• Managed game day events and volunteers
• “Go-to” person for players, management, coaches, parents, and fans for any questions or concerns

• Hired from a co-op student position into Operations Coordinator role following graduation

• Managed two sales reps and gave input to new selling ideas
• Created an environment for the business to run more smoothly and successfully
• Utilized communication skills by acting as a liaison between supplier, sales rep, and customer
• Planned along side with the President a golf trade show that successfully gained numerous clients
• Solely responsible for putting together a mail out for over 100 customers
• Attention to detail was required to make sure art files were correct

• Communication and leadership qualities used in teaching courses (Microsoft Word/Excel), consulting, and customer service
• Developed broader knowledge of computers, networking, and web design
• Utilized creativity to express changes that needed to be made to the design and organization of departmental web pages
• Maintained a high degree of self-discipline, personal initiative, and investigative curiosity with personal projects
• Technical writing skills enhanced by being author of online newsletter and creating documentation for web pages

Nutrition And Wellness Specialist

Personal Training Specialist

Bachelor Of Arts (Ba), Psychology, Business

Activities and Societies: Varsity Women's Hockey team - 2004-2008Major - Psychology Minor - Economics Option - Business, Co-op