Michelle Parker Email & Phone Number

Dartmouth, Nova Scotia

Halifax, Canada Area

• RESPONSIBILITIES
• Responsible & fully accountable for the payroll & audit function of multiple mid to highly complex clients
• Evaluates programming changes required for clients and partners directly with the programming team to test & implement required changes
• Coordinates all incoming payroll data for assigned clients in conjunction with the Shared Services team
• Responsible for scheduling and running the assigned client payrolls by following standard operating procedures.
• Maintains complete, accurate and timely client and employee records based on real time requests

Halifax, Canada Area

• I Supervised 30 operators, providing day to day tactical direction and work assignments. Conducted performance reviews, tracked performance and productivity at the individual and departmental level.
• Created weekly forecasts and scheduled staff to volume, meeting target of within 5% variance.
• Balanced necessity of high production standards while maintaining morale at a satisfactory level through performance management, rewards and recognition.
• Balanced several initiatives for various financial institutions, while ensuring quality standards and Service Level Agreements (SLA’s) were met.
• Provided uninterrupted service to internal and external partners through appropriate staff succession planning and cross training
• Performed regular compliance checks, confirming proper procedures were being followed.

Halifax, Canada Area

• Provided support to the proof team for several financial institutions. Accurately processed Canadian / US cheques and Utility Bills in a timely fashion while maintaining a superior level of quality and accuracy.
• Documented procedures for training purposes to assist transition of new team members
• Oversaw training all new staff, ensuring proper tools and instructions were given helping them to be successful in their role.
• Issued debit and credit adjustments to client accounts and confirmed all proper documentation was submitted so client would not have to question validity of adjustments.
• Focused on customer service and investigating /resolving client requests in a timely manner.
• Ensured deadlines, premise standards, security guidelines and service expectations were maintained at all times.

Halifax, Canada Area

Processed Canadian/US cheques and utility bills in a timely fashion while maintaining superior level of quality and accuracy. Focused regularly on customer service by investigating and resolving client requests in a timely manner.