✴ Michelle Simone, Emba, Pmp, Safe Email and Phone Number
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✴ Michelle Simone, Emba, Pmp, Safe phone numbers
As a Professional Services and Consulting Leader, I leverage over 25 years of leadership experience to drive transformative change across global enterprises. Equipped with an Executive MBA, AI Strategy, Customer Experience, and SAFe Agilist certifications, I bring a unique blend of strategic vision and practical execution to deliver exceptional results. Visionary Thinking and Strategic Execution- Spearheaded the development of a comprehensive AI strategy planning, development & implementation solution aligning offering with market demands . Established strategic partnerships with technology firms, AI governance experts, and legal professionals to ensure robust and compliant solutions. Implemented an AI literacy program to enhance team capabilities and client understanding, driving adoption and value realization. Cross-functional leadership - Orchestrated complex digital transformation programs, improving organizational culture. Managed diverse teams across IT, cybersecurity, legal, and compliance departments. Led change initiatives, ensuring the smooth adoption of new technologies and processesData-Driven Decision-Making and Customer Success Focus - Implemented data analytics solutions to track and improve key performance indicators. Achieved significant improvements in customer satisfaction and retention rates. Designed customer journey analyses to enhance service delivery and user experience. My impact spans industries including healthcare, sports, defense, and global compliance. I'm committed to empowering women in technology as a WiCyS Oregon Affiliate Board Member and support healthcare innovation with the Alzheimer's Association.
Sciex
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Global Professional Services LeaderSciex Dec 2024 - PresentFramingham, Ma, Us
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Executive Leadership AmbassadorAlzheimer'S Association® Jan 2024 - PresentChicago, Illinois, UsVolunteer on the Executive Leadership team for the Alzheimer's Association, supporting their mission of accelerating global research, driving risk reduction and early detection, and maximizing quality care and support. Support Strategic Partnerships, Fundraising, and Policy activities. -
Board MemberWicys Oregon Affiliate - Women In Cybersecurity Jan 2023 - PresentSupport WiCyS’ mission to build a strong gender-diverse cybersecurity workforce by facilitating recruitment, retention and advancement for women in the field.
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Principal ConsultantPepper Foster Consulting Jan 2021 - Nov 2024Portland, Oregon, UsIndustries: Innovation, BusinessTransformation, Sports & Apparel, Defense, Global Export Compliance, HealthcareProjects: AI, Generative AI, Database Optimization, Capability Mapping, Global Trade Compliance Program Management, Software Selection, Identity & Access Management, Digital Enablement, Business Process Framework, Change Management, Agile Transformation, PMO Implementation, Process Re-Engineering, OKR & Agile Implementation -
Managing ConsultantPepper Foster Consulting Jun 2019 - Jan 2021Portland, Oregon, UsPartner and create trust with clients to effectively manage their Service delivery, Strategy, Training, Program Management, Agile transformation, and Project management initiatives.
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Director Of OperationsLegitscript Apr 2017 - Jun 2019Portland, Or, Us* Spearheaded strategic initiatives as a key member of the executive leadership team, orchestrating Operations, Compliance, and Risk roadmap development to align with organizational growth objectives and industry best practices.* Architected a scalable HR and Operations framework to support exponential company expansion, implementing data-driven KPIs, optimizing the organizational structure, and revolutionizing compliance processes for enhanced efficiency and risk mitigation. -
Principal, Business Management ConsultantCambia Health Solutions 2016 - 2017Portland, Or, Us* Program managed Consolidated Billing and Payment RFP initiative and provided oversight to the SaaS Product vendor selection process.* Performed customer journey (CX) analysis, impact assessments, and gap analysis for business process improvements -
Director Of Customer SuccessScalus 2015 - 2016San Francisco, Ca, UsSuccessfully led the Customer Success and Support organization, achieving a 100% increase in operational efficiency over two years by implementing strategic planning processes and enhancing team engagement, resulting in improved customer satisfaction, NPS Scores, and reduced key account churn rates -
Director Of Information TechnologyCognizant 2013 - 2015Teaneck, New Jersey, Us• Managed Operations of IT organization including P&L, forecasting, conflict resolution, career mentoring and Individual Development Plans (IDPs) for ~50 onshore/offshore resources in Bangalore, Malaysia and in the United States. • Managed team thru successful DevOps implementations and streamlined Production Support model rollout for the State of Alaska. This project was implemented ahead of schedule and on budget. • Acted as Business Development team lead who created highly interactive onboarding training program resulting in a significant decrease in resource ramp up time and an increase to team profitability.• Designed and implemented Estimating and Pricing processes to enhance Business Development team productivity, through targeted education and streamlined estimating practices. • Acted as Consultant for CA-MMIS Replacement project and collaborated with project stakeholders to create detailed Corrective Action Response Plan which included Project Cost, Release Detail, Checkpoint Schedule, Budget and Organizational Structure. • Regional Lead for Cognizant Women’s Empowerment Program who was responsible for branding, training, event management and building internal relationships to help further program vision. -
Director Of Information TechnologyXerox Oct 2008 - Aug 2013Norwalk, Connecticut, Us* Xerox Healthcare Division outsourced to Cognizant• Transformed IT organization from startup mode to high-efficiency DevOps through staffing changes, cost control, tool stack revamp & streamlined vendor management process. • Managed overall Portfolio Management of multiple complex $15million MMIS IT implementations/projects. Developed and executed multi-pronged DDI (Design, Develop, and Implement) and Production Support models.• Managed technical solution standardization & effective budget control practices by integrating time management/task management applications• Managed organization strategy with senior leaders of COE (Centers of Excellence) to streamline processes and methodologies.• Managed relationship with Enterprise Product Management team to deliver real-time customer insight back into the core product roadmap. • Navigated complex vendor management relationships by creating a monthly communication cadence with Vendors (EMC & OIT) enabling the practice of reviewing invoices, billing, and licensing requests proactively. • Assumed direct project control of two accounts halfway through the project lifecycle when managers left on medical leave. Trained staff members to take responsibility for weekly metrics/reporting tasks and other project governance tasks. -
Project Manger & Business Process ArchitectAcs Healthcare Provider Solutions Dec 2004 - Oct 2008Dallas, Tx, Us* ACS Healthcare was acquired by XeroxIn this position, I negotiated and managed scope, budgets, resources, and schedules on multiple Production Support accounts. The primary challenges I faced on a daily basis were the needs to: * Prioritize and approve Change Requests/Defects/Enhancements; * Develop and maintain project documentation; * Manage fluctuating work levels; To ensure project priorities remained in line with both ACS and client needs, I worked with clients to define consistent release cycles. I set up weekly Triage/Bug Scrub sessions to define and manage the change control process. This resulted in a streamlined development process with 35% increased efficiency. I also worked routinely with the Operations Executives reviewing budgets, risk/issue logs, release plans, and resource allocation spreadsheets. This enhanced my ability to keep projects on target for time and budget.I handled project documentation by setting up an MS Project Release plan, an Issue/Risks log, a Quality Management Plan, Communication/Risk Management Plans, Defect/Change Request Scorecards, and Financial/Resource Allocation Dashboards. This empowered clear project communication with each client. Executive tracking of core accounts metrics improved by 25%.To ensure the best management of employee resources, I worked with the other Project Managers to establish a flexible staffing model and set team priorities. This resulted in lower project attrition rates. -
Senior Project Management ConsultantProdx Consulting Jan 2003 - Dec 2004Clients: PERS (Public Employee Retirement System) & Hollywood EntertainmentWorked with other business systems analysts and PERS development team to convert Membership and Retirement business requirements into technical requirement and design solution artifacts. Gathered requirements from users across various Holly Entertainment departments. Liaised with the development team, completing Analysis implementation within 12 months and ahead of schedule.
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Senior Product ConsultantBlue Martini Software Feb 2000 - Mar 2002Clients: Starbucks, Sunrise Medical, CameraWorldDeveloped large scale Order Management System (OMS) for Starbucks. Communicated effectively with both technical and non-technical stakeholders to translate business requirements into technical design artifacts. Acted as developer to create POC (Proof of concept) system and presented to stakeholders for appropriate approvals. Implemented B2B website for Sunrise Medical. Acted as Project Manager, Developer and Requirements Analyst; worked with technical and non-technical stakeholders; connected multiple external vendors, resulting in the successful design and implementation of SunriseMedical.com.Launched B2C website for Camera World. Integrated team of 13 Business Analysts, 7 Java Developers and 12 Quality Assurance resources, resulting in site capable of tracking user experience, business transaction processing, analytics, multiple brands, categories of product, etc.. -
Senior Project Management ConsultantEmerald Solutions 1999 - 2000UsClients: Consolidated Freightways, Various start-up companiesIntegrated ASP website with IBM CICS backend, resulting in workable POC showcasing automation to Consolidated Freightways manual processes.Used Rational Unified Process (RUP) methodology and templates to document stakeholder scope, requirements, design requirements and proposal work. -
Senior Software Engineering ConsultantAccenture 1996 - 1998Dublin 2, IeClients: Microsoft, AT&T Wireless, Astra Merck• Developer/Analyst on large team at Microsoft tasked with developing a working demo using ASP and VBScript, which was shipped with the Site Server product. • Coordinated strategic plan to convert the web development environment from Netscape to Microsoft Technologies at Astra Merck.
✴ Michelle Simone, Emba, Pmp, Safe Skills
✴ Michelle Simone, Emba, Pmp, Safe Education Details
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Mit Sloan School Of ManagementBusiness Management Consulting -
Cx University - Customer ExperienceBusiness Management Consulting
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Quantic School Of Business And TechnologyExecutive Leadership
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University At AlbanyEconomics
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The Catholic University Of AmericaComputer Science
Frequently Asked Questions about ✴ Michelle Simone, Emba, Pmp, Safe
What company does ✴ Michelle Simone, Emba, Pmp, Safe work for?
✴ Michelle Simone, Emba, Pmp, Safe works for Sciex
What is ✴ Michelle Simone, Emba, Pmp, Safe's role at the current company?
✴ Michelle Simone, Emba, Pmp, Safe's current role is Strategy, Digital Transformation & AI Leader | Life Sciences |Executive MBA | WiCys Board Member | Alzheimer's Association ELT |.
What is ✴ Michelle Simone, Emba, Pmp, Safe's email address?
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✴ Michelle Simone, Emba, Pmp, Safe's direct phone number is +150391*****
What schools did ✴ Michelle Simone, Emba, Pmp, Safe attend?
✴ Michelle Simone, Emba, Pmp, Safe attended Mit Sloan School Of Management, Cx University - Customer Experience, Quantic School Of Business And Technology, University At Albany, The Catholic University Of America.
What skills is ✴ Michelle Simone, Emba, Pmp, Safe known for?
✴ Michelle Simone, Emba, Pmp, Safe has skills like Business Analysis, Vendor Management, Program Management, Software Development, Business Process, Software Project Management, Agile Methodologies, Management, Project Management, Software Development Life Cycle, Enterprise Software, Business Intelligence.
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