FieldNation is a site for IT professionals to have various jobs routed to them based on the skill set of the technician. These jobs can be one hour jobs or ongoing projects. Technicians are able to expand their skill sets by working on jobs with other technicians that may not necessarily match their skill set. I have completed various assignments and have a five star rating. This has been a great asset to me while looking for long term FTE work or an extended contract. It has allowed me to keep active in my field.

Site lead facilitates changes with project managers, trains new techs, and performs all other duties at a higher level. Migrate Windows 7 PCs to Windows 10, image PCs using SCCM\USMT, install Microsoft Office, Lotus Notes and other miscellaneous software, scrub old PC to be recycled or reimaged if eligible, and interact with users; troubleshoot issues, brief training of users.The support that was provided after the actual migration was data retrieval when the specific migration tool used failed to do so, troubleshooting regarding different encryption software that caused data loss as well as other issues. We also had to do all the set up with the user in terms of their application installation, troubleshoot if installation failed, and training the user on use of WIN 10. We had to set up their shared drives and troubleshoot when there were issues with the process. Printer installation, both network and local, as well as troubleshooting when those installations failed, whether it be hardware related or driver related.

 Recognized by leadership for L2 troubleshooting skills. Earned the highest resolution, customer satisfaction, and quality scores, company wide. Served as the Preferred Trainer for training technical support personnel and customers on various hardware and software issues.

 Utilized technical subject matter expertise to educate customers on specific new, repaired, or upgraded hardware use.

Inbound call center environment providing level one support for Monsanto customers. We provided support for AD accounts, mobile application support, Office 2007, Office 2010, Office 2016 and 365 support, SAP account access, as well as many applications that were internal only. It was a metric driven environment with stringent call time expectations and SLA levels to meet.

Utilizing ServiceNow we provided incident support, change management, and IMAC support. We supported all computers, peripherals, mobile devices, and software applications for two of their many locations. Other duties as assigned and projects.

We provide support for 5000+ on-site users and 1700 remote users across the world. We set up, image and configure all computers for site and its users. We perform XP to Windows 7 migration. Day to day operations include configuring software, setting up wireless and LAN connections, hardware diagnosis and repair, domain management, active directory maintenance (add/remove positions, etc), troubleshooting complex desktop issues, and projects as assigned.

I perform highly complex troubleshooting and resolution of telephone issues reported for customers and for our internal IP network. This also includes troubleshooting of provisioning issues, switch related issues, and network related issues. Identify abnormal trends and troubleshoot. Communicate abnormal trends and escalate to supervisor, as necessary. I also perform the same tasks in relation to the internet service that we provide. I also often assist in the Tier II level of technical support, provide floor support to level I reps, and and do special projects as assigned.

My primary goal as an ASR is to seek out opportunities to increase the sales of Toshiba’s product line. I perform various duties in order to build sales in the stores, including but not limited to: conducting product demos for customers, acting as a liaison to the retailer, educate the store staff and build relationships, maintain product displays, and provide informal training to store associates. My position also entails an administrative component, which includes submitting sales reports by the daily deadlines and responding to supervisor communication and requests in a timely manner.

My key responsibilities include driving product sales at my assigned events through customer interaction, educating customers and associates on why a product is the best choice for them, product demonstration, merchandising, marketing, and advertising,. I also increase the visibility and value of our client's products and services.

I would take in customer computers for diagnosis and repair. Other duties included shipping/receiving, maintenance of client database, customer service, and special projects.