Michelle Kennedy Email & Phone Number

APM PMQ qualified Program Support Officer supporting the PMO to run large and complex hardware and software projects and managing support contractsTechnical Author with over 15 years of experience and more than 20 years of experience as an IS specialistDesigned and created end user documentation, online help, knowledgebases and training materialsProject managed documentation subprojects on several complex software implementation projectsReputation for creating high quality materials on time and within budget and known for grasping complex concepts and learning new tools and products very quicklyDesigned and developed varying types of documentation, including product literature, installation guides, user guides, administration guides, security guides and custom and standard operating proceduresDeveloped training materials, including instructional design plans, presentations, instructor guides, participant guides, and CBTsDelivered train-the-trainer training sessionsDesigned and developed online help systemsDesigned and developed knowledgebasesCreated and maintained templatesEvaluated and piloted wiki technology for internal company useDesigned and managed wiki sites and defined guidelines for wiki use and best practiceTrained and mentored users to create their own wiki sites in the UK, US, India and PolandImplemented, administered and trained Author-itActed as Lead writer on numerous implementation projects, working with up to 6 other writers based in the US and IndiaConsistently delivered above and beyond expectationsReceived two awards from the STC (Society for Technical Communication) for materials submitted to annual STC competitions

Listed skills include Technical Documentation, Software Documentation, Technical Writing, Online Help, and 17 others.

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  The Open University

  European Studies Ba(Hons)