Michelle Gill Email & Phone Number

• Create and manage budgets, analyze accounting and financial data, evaluate performance and productivity.
• Research, identify, develop, and implement growth strategies.
• Generate reports and give presentations.
• Identify opportunities for process, system, and operational improvements.
• Oversee business operations.
• Hire, train, develop and manage employees.

Bali, Indonesia

• Taught English as a second language online to hundreds of children of diverse cultural backgrounds.
• Completed 3,734 classes and remained 97% booked.
• Maintained a 5-star rating with 0 missed or late class starts.

• Prepare marketing strategies and execute new concepts, business models, and channels
• Analyze market trends, gather customer insights, and make recommendations to marketing and business development strategies
• Create and manage business building, ideas, programs and events. Expand product solutions and offerings.
• Collaborate with sales to develop strategic partnership activities and implement the execution framework and strategic plan on identified opportunities
• Develop and lead new business strategy to support business partnerships
• Develop and manage outbound campaigns

• Analyze homeowners’ current and projected electrical usage and conduct preliminary site evaluation to develop an initial solar system design and pricing options
• Present recommended products and programs to homeowners via telephone and online screen sharing applications. Review, explain and sign 20 year agreement
• Liaise with various departments to ensure projects are installed in a timely manner. Follow up with clients to ensure satisfaction and generate referral leads
• Ability to maintain excellent performance metrics and meet monthly sales quota
• Consistently receive high praise through customer surveys regarding clarity of program explanation and ability to answer questions effectively, follow up when promised and demonstrate utmost care and concern for.

• Achieved 94.6% increase in collector exchanges (shipments) and 275.4% growth in waste diversion rates, with only a 12.2% larger collector base (Jan to Dec 2013 as compared to 2012)
• Conceptualized and executed successful promotions and events, and coordinated with other business units to drive collector behaviour and engagement, and improve collection rates to ensure effective Brigade programs
• Performed purchase intent and collector behaviour studies through data analysis and segmentation, surveys and interviews
• Directed team of 12 interns in strategic outreach initiatives and proactive customer service to support new collector acquisition and existing collector activation and retention

Bogotá, Colombia

• Final deliverable outlined mid- to long-term opportunities and recommendations to ensure organizational growth and leadership in the areas of partnership development, educational programs, and research
• Achieved this by exploring industry best practice in securing funding, developing member base and impacting public policy

• Oversaw staff of 35 in daily operations and logistics, financial evaluation and promotions, which resulted in an average 18% increase in revenues over same period previous year
• Directed and coached in excellent customer service to increase sales and repeat business

• Developed key marketing strategies and new product campaigns
• Supervised design and delivery of promotional materials through special events and street promotion team to raise company awareness and increase walk-in traffic
• Excelled in membership sales, increasing member base by 16% over previous year
• Managed client relations to ensure continued satisfaction and encourage new product and service use

• Directed and facilitated branch marketing activities, growing fleet by 22% in one year
• Implemented operations plan for improved branch service, sales, logistics and profits which achieved 94% complete customer satisfaction and increased profitability by 34%
• ‘Branch of the Quarter’ twice based on profitability, fleet growth and customer service results
• ‘Marketer of the Quarter’ based on conversion of cold calls, quality of sales appointments, and industry event initiation and involvement
• ‘Inside Sales of the Quarter’ winner three consecutive quarters, for damage waiver and personal accident insurance sales results

• Managed client relations to ensure continued satisfaction and encourage new product and service purchase
• Created and coordinated promotional materials and new product campaigns in accordance with company direction and existing client needs

Mba, Business And Sustainability, Organizational Behaviour

Activities and Societies: Vice President Schulich Net Impact, Project Manager Strategy Field Study

Bachelor Of Administrative And Commercial Studies, Finance And Administration

Courses taken include: Econometrics, Financial Analysis, Advanced Accounting, Operations Management, Business Ethics, Marketing and.