Michelle Gill Email & Phone Number

• Create and manage budgets, analyze accounting and financial data, evaluate performance and productivity.• Research, identify, develop, and implement growth strategies. • Generate reports and give presentations.• Identify opportunities for process, system, and operational improvements.• Oversee business operations.• Hire, train, develop and manage employees.• Client Relations, Marketing and Sales-related workflow activities.

Bali, Indonesia

• Taught English as a second language online to hundreds of children of diverse cultural backgrounds.• Completed 3,734 classes and remained 97% booked.• Maintained a 5-star rating with 0 missed or late class starts.

• Prepare marketing strategies and execute new concepts, business models, and channels• Analyze market trends, gather customer insights, and make recommendations to marketing and business development strategies• Create and manage business building, ideas, programs and events. Expand product solutions and offerings.• Collaborate with sales to develop strategic partnership activities and implement the execution framework and strategic plan on identified opportunities• Develop and lead new business strategy to support business partnerships• Develop and manage outbound campaigns• Content generation and production across all media platforms

• Analyze homeowners’ current and projected electrical usage and conduct preliminary site evaluation to develop an initial solar system design and pricing options• Present recommended products and programs to homeowners via telephone and online screen sharing applications. Review, explain and sign 20 year agreement • Liaise with various departments to ensure projects are installed in a timely manner. Follow up with clients to ensure satisfaction and generate referral leads• Ability to maintain excellent performance metrics and meet monthly sales quota• Consistently receive high praise through customer surveys regarding clarity of program explanation and ability to answer questions effectively, follow up when promised and demonstrate utmost care and concern for homeowners and their needs

• Achieved 94.6% increase in collector exchanges (shipments) and 275.4% growth in waste diversion rates, with only a 12.2% larger collector base (Jan to Dec 2013 as compared to 2012)• Conceptualized and executed successful promotions and events, and coordinated with other business units to drive collector behaviour and engagement, and improve collection rates to ensure effective Brigade programs• Performed purchase intent and collector behaviour studies through data analysis and segmentation, surveys and interviews• Directed team of 12 interns in strategic outreach initiatives and proactive customer service to support new collector acquisition and existing collector activation and retention

Bogotá, Colombia

• Final deliverable outlined mid- to long-term opportunities and recommendations to ensure organizational growth and leadership in the areas of partnership development, educational programs, and research• Achieved this by exploring industry best practice in securing funding, developing member base and impacting public policy

• Oversaw staff of 35 in daily operations and logistics, financial evaluation and promotions, which resulted in an average 18% increase in revenues over same period previous year• Directed and coached in excellent customer service to increase sales and repeat business

• Developed key marketing strategies and new product campaigns• Supervised design and delivery of promotional materials through special events and street promotion team to raise company awareness and increase walk-in traffic• Excelled in membership sales, increasing member base by 16% over previous year• Managed client relations to ensure continued satisfaction and encourage new product and service use

• Directed and facilitated branch marketing activities, growing fleet by 22% in one year• Implemented operations plan for improved branch service, sales, logistics and profits which achieved 94% complete customer satisfaction and increased profitability by 34%• ‘Branch of the Quarter’ twice based on profitability, fleet growth and customer service results• ‘Marketer of the Quarter’ based on conversion of cold calls, quality of sales appointments, and industry event initiation and involvement• ‘Inside Sales of the Quarter’ winner three consecutive quarters, for damage waiver and personal accident insurance sales results

• Managed client relations to ensure continued satisfaction and encourage new product and service purchase• Created and coordinated promotional materials and new product campaigns in accordance with company direction and existing client needs

Mba, Business And Sustainability, Organizational Behaviour

Activities and Societies: Vice President Schulich Net Impact, Project Manager Strategy Field Study

Bachelor Of Administrative And Commercial Studies, Finance And Administration

Courses taken include: Econometrics, Financial Analysis, Advanced Accounting, Operations Management, Business Ethics, Marketing.