Michelle Englar Email & Phone Number

London, United Kingdom

Lead on the recruitment of a team of 100+ volunteers to support the successful delivery of the NAS's strategic plan.Lead and line manage the Volunteer Programme Officer, delegating responsibilities as needed.Project manage to deliver successful recruitment including coordinating volunteer recruitment open days, advertising, interviewing, referencing, training and evaluating. Manage the day-to-day operations of the volunteer team, ensuring adequate cover and support across the Contact Centre team (including the Autism Helpline, Supporter Care, Supporter Relations/Front of House, Online Community, and E-befriending Service).Create, develop and maintain all processes and procedures for new and existing volunteer support in conjunction with service managers.Responsible for the pastoral care of volunteers, ensuring regular support and supervision are carried out, ensuring volunteers are well supported in their roles, motivated and engaged, as well as managing volunteer expenses.Responsible for any safeguarding concerns within the volunteering team and wider Helpline, Supporter Care, Supporter Relations/Front of House and E-befriending Service teams.Responsible for quality control: monitoring and evaluating the work of the volunteers to ensure a consistent high level of service is maintained.Responsible for ensuring GDPR data protection is adhered to.Coordinating volunteer recognition events and socials.Responsible for managing all aspects the NAS's E-befriending Service including recruitment, training and support of volunteer E-befrienders, processing E-befriendee applications and matching to volunteers, and managing any safeguarding concerns. https://www.autism.org.uk/services/community/befriending-mentoring/find.aspx

London, United Kingdom

Respond to telephone, email, letter and text enquiries to the Autism Helpline.Make appointments for callers needing the support of specialist advisors or pass on emails/letters to the relevant specialist team when necessary.Ensure client records are up-to-date, accurate and informative and handled in accordance with GDPR and NAS policies.Ensure that the monitoring and evaluation procedures of the Helpline are carried out in accordance with NAS policies. Maintain and develop own understanding of current developments and knowledge in the field of ASD.Assist with the organisation of Helpline volunteers.

21-22 Warwick Street, London, W5B 5Ne

Worked as a host and receptionist in a fast-paced environment with the role of building and maintaining good rapport with regular guests (in person and on the telephone), managing reservations (in person, on the telephone and by email), and communicating information across departments within the restaurant.

Friend 2 Friend Social Learning Society

• Worked as a therapist delivering the centre-based Integrated Play Groups Program, a communication and play intervention program for children ages 3-12 with autism and related needs. Core duties involved designing intervention plans for 60+ children, running sessions while directing a Play Guide, assessing and reporting on goals and strategies, and communicating with an interdisciplinary team and directly with families. • Worked alongside another guide delivering the school-based Integrated Play Groups Program, a 14-week individualised social, communication and play intervention program for children ages 3-16.• Worked as a Lead Guide presenting the school-based Friend 2 Friend Autism Demystification Puppet Program, a 45-minute interactive presentation designed to promote understanding, acceptance, empathy and mutually rewarding friendships for children on the autism spectrum and their peers ages 3-11.

Vancouver, Canada Area

• Managed the operations of a local not-for-profit, non-government funded, federally registered charity based in Vancouver whose mission it is to enhance reciprocal social interaction, communication, imaginative play and friendships between individuals on the autism spectrum and their typically developing peers.• Responsible for day-to-day office duties (booking of programs, administration, phone calls, payroll, report and grant editing, preparing materials, scheduling, marketing, etc.)• Supported and travelled with the Executive Director for the delivery of training across British Columbia and with preparations for opening a centre in Beijing, China.

Vancouver, British Columbia, Canada

Supported a teenager with autism to engage weekly in the community including activities with their peers, participation in sports clubs, as well as working on life skills such as using a debit card and cell phone and personal care goals as set out by the family and care team.

Gunma, Japan

(Annaka City Board of Education, Gunma, Japan)• Employed through the Japanese Government after a highly competitive selection process, as a participant on the Japan Exchange and Teaching (JET) Programme. JET is an international exchange and foreign language education programme with participants from 36 countries.• Assisted in the English acquisition of students at Junior High School level as the only non-Japanese member of staff. Regularly visited Elementary schools, developing a curriculum and taking the lead role in the classroom, presenting the lesson whilst performing classroom management and integrating the Japanese homeroom teacher.• Further responsible for helping students successfully participate in English proficiency tests and speech contests, with one student reaching the finals of the Japanese English Speech Contest hosted in Tokyo.

Vancouver, Canada Area

• Helped deliver presentations to children and adults in school and community settings about fostering mutual friendships between children on the autism spectrum and their peers• Prepared materials and assembled packages used in the delivery of presentations