Michelle (Evans) Ernst Email & Phone Number

Atlanta, Georgia, United States

Client: Ruberti Law (Jan 2022 – Current)Experienced legal counsel for businesses of all sizes. The firm specializes in providing outsourced general counsel services. Legal Billing Coordinator Coordinate with attorneys/support staff to ensure their hours are billed correctly each month. Duties include: • Create monthly hours trackers in Excel using VLOOKUP, pivot tables and custom sorts• Manage multiple billable matters in Collaborati (Mitratech)• Reconcile hours… Show more Client: Ruberti Law (Jan 2022 – Current)Experienced legal counsel for businesses of all sizes. The firm specializes in providing outsourced general counsel services. Legal Billing Coordinator Coordinate with attorneys/support staff to ensure their hours are billed correctly each month. Duties include: • Create monthly hours trackers in Excel using VLOOKUP, pivot tables and custom sorts• Manage multiple billable matters in Collaborati (Mitratech)• Reconcile hours on a weekly basis• Create invoices each month using LEDES format Show less

Atlanta, Georgia, United States

Client: P2Excellence (Feb 2021 – Current) Boutique consulting service helps executives and HR leaders from small to midsize businesses navigate the path to becoming larger organizations. Executive Assistant/Project Manager Perform a variety of roles supporting the owner of the company. Responsibilities Include:• Manage project list, weekly agenda, assessment distribution • Calendar and system coordination with several dozen coaching clients • Monthly client… Show more Client: P2Excellence (Feb 2021 – Current) Boutique consulting service helps executives and HR leaders from small to midsize businesses navigate the path to becoming larger organizations. Executive Assistant/Project Manager Perform a variety of roles supporting the owner of the company. Responsibilities Include:• Manage project list, weekly agenda, assessment distribution • Calendar and system coordination with several dozen coaching clients • Monthly client billing • Create/edit training materials as needed• Manage multiple systems including (QuickBooks, Dropbox, Kolbe, Coaching.com, Apptoto, Acuity) Show less

Atlanta, Ga

Client: HR Catalyst (annual 5-6 month contract) (Sept. 2020 – Feb. 2021) (Sept, 2021 - Feb 2022) (Sept, 2022 - Jan. 2023)Boutique management consulting firm dedicated to helping organizations maximize their talent potential.Project CoordinatorPerformed a variety of roles supporting a team of 20 working to create EOY Performance Management Reviews for 75 SVP’s and up. Responsibilities Included:• Communicate deliverables/updates with Client HR team • Coordinate… Show more Client: HR Catalyst (annual 5-6 month contract) (Sept. 2020 – Feb. 2021) (Sept, 2021 - Feb 2022) (Sept, 2022 - Jan. 2023)Boutique management consulting firm dedicated to helping organizations maximize their talent potential.Project CoordinatorPerformed a variety of roles supporting a team of 20 working to create EOY Performance Management Reviews for 75 SVP’s and up. Responsibilities Included:• Communicate deliverables/updates with Client HR team • Coordinate interview scheduling with 6 Interviewers and 130+ Interviewees • Gather/manage/upload/track written feedback from 100+ feedback providers • Use multiple systems for efficient communication/ data management (OneNote, Box, Trello, Acuity, Custom Feedback System) • Manage eight writers to deliver 200+ total reports on time• Create and coordinate Interviewer and Writer Training Sessions • Help to edit and format 200+ documents Show less

Atlanta, Georgia, United States

Client: Trilogy Health Services – Contract (April 2021 – August 2022) A customer service-focused provider of senior living and long-term healthcare services. Talent Acquisition Consultant Performed sourcing and full-cycle recruiting in post-COVID hard to fill markets. Deliverables included:• Source, pre-screen, schedule interviews with EVP Hiring Managers for Home Office Leadership roles • Source and/or hire for community roles including CNA, LPN, RN, DHS, Servers… Show more Client: Trilogy Health Services – Contract (April 2021 – August 2022) A customer service-focused provider of senior living and long-term healthcare services. Talent Acquisition Consultant Performed sourcing and full-cycle recruiting in post-COVID hard to fill markets. Deliverables included:• Source, pre-screen, schedule interviews with EVP Hiring Managers for Home Office Leadership roles • Source and/or hire for community roles including CNA, LPN, RN, DHS, Servers, Housekeepers, Cooks, Concierge, Maintenance Techs, etc. • Responsible for sourcing and hiring Travel Nurse roles in multiple markets • Ensure excellent candidates are hired as well as foster an optimal candidate experience Show less

Atlanta, Georgia, United States

Client: Rathman Consulting and Coaching (October 2014– May 2021)Independent Business Career Coach who improves the personal and business performance of his clients.Learning and Development/Marketing ConsultantProviding Direct Support to Business Owner addressing start-up Administrative, Marketing and Content Development needs.Duties include:• Collaboration on Marketing strategies for facilitated Soft Skills Courses• Soft Skills content editing• Execution of… Show more Client: Rathman Consulting and Coaching (October 2014– May 2021)Independent Business Career Coach who improves the personal and business performance of his clients.Learning and Development/Marketing ConsultantProviding Direct Support to Business Owner addressing start-up Administrative, Marketing and Content Development needs.Duties include:• Collaboration on Marketing strategies for facilitated Soft Skills Courses• Soft Skills content editing• Execution of Marketing Plan• Project Management• Meeting with Business Partners to strategize direction of future projects Show less

Atlanta, Georgia, United States

Client: Bridge Senior Living - COVID 19 (8 week contract) (April 13, 2020 – June 12, 2020)The premium brand in Senior Living in the United States with 26 communities across 19 states. Talent Acquisition Consultant/ Coordinator Performed a variety of roles building the TA infrastructure, sourcing candidates and pre-screening for rapid hire resulting in a 20% to 500% increase of quality applicants - depending on role/location. Filled several dozen roles each week. •… Show more Client: Bridge Senior Living - COVID 19 (8 week contract) (April 13, 2020 – June 12, 2020)The premium brand in Senior Living in the United States with 26 communities across 19 states. Talent Acquisition Consultant/ Coordinator Performed a variety of roles building the TA infrastructure, sourcing candidates and pre-screening for rapid hire resulting in a 20% to 500% increase of quality applicants - depending on role/location. Filled several dozen roles each week. • Sourcing for community roles including CNA, LPN, RN, DHS, DMC, Servers, Housekeepers, Cooks, Concierge, Maintenance Techs, etc. • Identifying and implementing new avenues to source candidates for hard to fill roles (Nursing Job Café, BetterTeam, Nursing Schools, HVAC schools etc.) • Pre-screen candidates, schedule interviews with Hiring Managers • Building Brand Identity and Candidate Experience • Create Job Descriptions Show less

Atlanta, Georgia, United States

Client: Cortland (October 2014 - April 2020) Real Estate Management and Investment firm with more than 60,000 apartment homes throughout the United States and UK. Talent Acquisition Consultant/ Coordinator (Certified in Lou Adler’s Performance Based Hiring) Performed a variety of roles on the TA team over several years: • Full cycle recruiting for IT, Investments, New Development teams • Sourcing for… Show more Client: Cortland (October 2014 - April 2020) Real Estate Management and Investment firm with more than 60,000 apartment homes throughout the United States and UK. Talent Acquisition Consultant/ Coordinator (Certified in Lou Adler’s Performance Based Hiring) Performed a variety of roles on the TA team over several years: • Full cycle recruiting for IT, Investments, New Development teams • Sourcing for community roles including Leasing, Service and Community Management • Basic ATS management (Lever) – reporting, creating forms, access, communications, updates, etc. • Scheduling interviews with hiring teams and senior leadership • Candidate travel and interview coordination • Candidate Experience architect • Create PBH Job Descriptions and Performance Profiles • Create candidate and hiring manager communication templates • Coaching team members on Performance Based Hiring Learning and Development Consultant Collaborated on Long Term and Short Term Leadership Development Strategy for fast growing market leader. Additional duties include: • Talent Acquisition • Soft skill Content Creation • Executive Coaching Program Development and Implementation • Collaboration on creation and execution of Accelerated Development Program Show less

Atlanta, Georgia, United States

Client: Corporate Solutions (February 2016 - March 2017)Premier Boutique Recruiting Agency serving the top Metro Atlanta businesses since 1989.Senior Talent Recruiter, reporting to the Owner*Identify and Recruit Executive Level Talent *Identify and Recruit Specialty Position Talent

Atlanta, Georgia, United States

Client: Spark City (The Salons @ Earth Week) (January 2016 – April 2016)Spark City provides strategic consulting services to premium and luxury brands to implement new strategies and programs by employing its proprietary methodology.Project ManagerProject Coordination for CEO, Work Stream Leaders, and Sponsors working towards a revolutionary Sustainability Event in New York City on April 19. Responsible for Project Management, Meeting Management, Communication, Shared Drive… Show more Client: Spark City (The Salons @ Earth Week) (January 2016 – April 2016)Spark City provides strategic consulting services to premium and luxury brands to implement new strategies and programs by employing its proprietary methodology.Project ManagerProject Coordination for CEO, Work Stream Leaders, and Sponsors working towards a revolutionary Sustainability Event in New York City on April 19. Responsible for Project Management, Meeting Management, Communication, Shared Drive Ownership and Participant Outreach Show less

Atlanta, Georgia, United States

Client: Maine Pointe Consulting (October 2014 – October 2015)A privately held operational consulting firm focused on sustainable global supply chain transformation LOI (Leader and Organizational Improvement) Administrative Assistant/ Project ManagementProject Execution Support for Project Leaders and their Global Team Members working in multiple locations. Responsible for Reporting, Meeting Management, Project Management, Communication and Knowledge Management. Duties… Show more Client: Maine Pointe Consulting (October 2014 – October 2015)A privately held operational consulting firm focused on sustainable global supply chain transformation LOI (Leader and Organizational Improvement) Administrative Assistant/ Project ManagementProject Execution Support for Project Leaders and their Global Team Members working in multiple locations. Responsible for Reporting, Meeting Management, Project Management, Communication and Knowledge Management. Duties included: • Create and distribute weekly updates and monthly reports to Internal Executive review and External Client review• Manage internal SharePoint Team Site/external OneDrive client shared site• Management of client's newly created website (Go Daddy platform)• Coordinate and host team calls. Creation and distribution of notes and follow up items• Create and manage Internal Action Log and External Detailed Task List• Edit Leadership Development PowerPoint presentations • Pull raw data from client's Citrix system and create daily Excel productivity reports with graphs• Manage Team Calendar and Travel Coordination• Project Management/Administration • Talent Management and Onboarding Coordinator• Any additional admin duties needed Show less

Atlanta, Georgia, United States

Client: Giddy Up Personal Training (June 2014 – September 2014)A new LLC dedicated to making fitness fit into the lives of busy women in a fun and friendly environmentNew Business Start-Up SpecialistProvided start-up support for new business owner in an unfamiliar industry. Led marketing and brand management activities including competitive research, company website updates and content editing. Additional duties included: • Support with creation and execution of Business… Show more Client: Giddy Up Personal Training (June 2014 – September 2014)A new LLC dedicated to making fitness fit into the lives of busy women in a fun and friendly environmentNew Business Start-Up SpecialistProvided start-up support for new business owner in an unfamiliar industry. Led marketing and brand management activities including competitive research, company website updates and content editing. Additional duties included: • Support with creation and execution of Business Plan Development• Real Estate scouting• Talent sourcing Show less

Atlanta, Ga

Cultivated a team of Learning Professionals who designed and implemented impactful learning solutions customized by business unit. Selected accomplishments include:• Coached and developed team of two Senior Training Specialists and four Training Specialists• Managed the creation and implementation of learning solutions and training courses that met the business objectives of the Home Depot HR Contact Centers• Ensured that operational training programs were created, implemented and… Show more Cultivated a team of Learning Professionals who designed and implemented impactful learning solutions customized by business unit. Selected accomplishments include:• Coached and developed team of two Senior Training Specialists and four Training Specialists• Managed the creation and implementation of learning solutions and training courses that met the business objectives of the Home Depot HR Contact Centers• Ensured that operational training programs were created, implemented and administered consistently in a manner that maximizes efficiency and achieves desired target metrics• Ensured that Leadership Development programs address soft skills needed in addition to contact center specific situational problem solving• Incorporated industry trends and best practices, leveraging technologies, concepts and techniques to update current training curriculum as appropriate• Partnered with sister call centers to standardize training delivery and leverage best practices• Conducted comprehensive needs assessments to develop a learning strategy by function• Guided and directed work for team to ensure application of learning theories and adherence to training standards and maximum achievement of deliverables Show less

Atlanta, Ga

Design and implement targeted development for identified critical roles and Hi-Po’s to improve performance and ensure sustainability of aggressive company growth strategy. CEO and VP’s thrilled with development and business results (more A rated leaders, stronger A’s and B’s, less turnover)• Implemented series of assessments to identify baseline and gaps in KSA’s• Generated and managed targeted plan for several critical role new hires and transfers• Proposed, created and managed:… Show more Design and implement targeted development for identified critical roles and Hi-Po’s to improve performance and ensure sustainability of aggressive company growth strategy. CEO and VP’s thrilled with development and business results (more A rated leaders, stronger A’s and B’s, less turnover)• Implemented series of assessments to identify baseline and gaps in KSA’s• Generated and managed targeted plan for several critical role new hires and transfers• Proposed, created and managed: o Off-site program for Operations VP and six Senior Field Leaders o Customized development plan for two Hi-Po's - both promoted within 60 days of completion o 19 week development program for six identified Hi-Po Field Leaders (2 participants promoted within 30 days of graduation) o 75% of pilot program graduates who were promoted within 60 days were again promoted within the next year o Comprehensive 21 month development program for 135 Field Leaders across six regions and an “Executive Immersion” version for CEO, VP’s and SVP’s (included eight separate two-day events; each offering a custom built Leadership Development, Professional Development, Business Unit Exposure and Business Acumen module) Show less

Designed, created and implemented learning and development solutions to improve performance of Corporate Leaders and District Field Teams resulting in 100% increase in on time Performance Reviews, improved 360 feedback sessions and lower turnover and higher engagement results. • Created and implemented:o Leadership Competency model for entire organization o Universal Performance Management calendar and process including IDP’s and PR’so Executive Coaching program including… Show more Designed, created and implemented learning and development solutions to improve performance of Corporate Leaders and District Field Teams resulting in 100% increase in on time Performance Reviews, improved 360 feedback sessions and lower turnover and higher engagement results. • Created and implemented:o Leadership Competency model for entire organization o Universal Performance Management calendar and process including IDP’s and PR’so Executive Coaching program including certified coaches and resource packeto Leadership skills training to Store Managers and Field Leadership on multiple topicso Curricula and in-house training program for field and Corporate Management• Introduced to the organization:o Succession Planning guidelines for all bonus-eligible Managers and Executiveso DISC Assessment and classes o New Leader Assimilation process and follow up• Implemented company-wide on-line 360o feedback tool including workshops and training modules Show less

Atlanta, Ga

Identified needs, created, and implemented training to improve performance of 5,000 associates in 41 locations, generating approximately $1 billion in annual sales. • Created or enhanced, coordinated and facilitated: o All new salaried manager on-boarding and leadership development. Created solutions including classroom training, OTJ blueprint, process binders, high-potential mentor structure and peer-to-peer coaching program that improved new-hire manager integration by 100%. o New… Show more Identified needs, created, and implemented training to improve performance of 5,000 associates in 41 locations, generating approximately $1 billion in annual sales. • Created or enhanced, coordinated and facilitated: o All new salaried manager on-boarding and leadership development. Created solutions including classroom training, OTJ blueprint, process binders, high-potential mentor structure and peer-to-peer coaching program that improved new-hire manager integration by 100%. o New Leader Assimilation for Directors, Senior Managers and Store Managers taking months off of a new leaders’ transition time to effectively impact their team.o Individual 360 degree feedback with specific development plans based on results. Provided follow-up coaching for managers and their teams leading to a more dedicated focus to IDP’s.o Quarterly supplier certification for vendor partners; training vendors to more effectively communicate with and train in our stores.• Created, managed and communicated:o All Home Depot training and operational roll-outs. o Training curricula for all positions in all three EXPO brands (225+ separate curricula). o Execution of learning initiatives; allowing employees to get the right level of the right content at the right time.o Implementation strategies for product and process training utilizing job aids, conference calls, and instructor led training events. Created and managed all phases of project timelines; collaborated with Store Management to ensure proper execution. Show less

Southeastern United States (Ga, Fl, Nc, Tx)

• Managed learning in multiple units located in five states. Established extensive peer networks who were equipped to deliver all needed curriculum trainingo Motivated and trained store personnel to improve performance on monthly curricula index from 23% to 95%+ leading to desired behavior changes and increased sales. Improved quality of instructors and classes through motivation, recognition, and consultationo Built 40 unique curricula for a new concept store and worked on-site for… Show more • Managed learning in multiple units located in five states. Established extensive peer networks who were equipped to deliver all needed curriculum trainingo Motivated and trained store personnel to improve performance on monthly curricula index from 23% to 95%+ leading to desired behavior changes and increased sales. Improved quality of instructors and classes through motivation, recognition, and consultationo Built 40 unique curricula for a new concept store and worked on-site for eight weeks, coordinating over 6,000 hours of training• Coordinated and facilitated:o Train the Trainer sessions, DISC, Franklin-Covey FOCUS, Basic Instructor Skills; Sales Skills, Operational, and Systems training; receiving high evaluation scores and double digit improvements in productivityo By request one-off team-building, communication, conflict resolution or coaching solutionso Solutions to all process, procedure, and learning or development deficiencies• Partnered with: o The Development Team on training material releases to ensure training content was effective, realistic and applicable to the fieldo Senior and Field Leadership to identify business opportunities and create additional training to correct behaviors and improve performance. Worked with district team to identify root cause of procedural or process failures; created detailed and effective learning solutions. Install sales improved from 50%-145% over six months; store expediter efficiency improved more than 500% Show less

Northern California

San Leandro And San Ramon, Ca

Reported directly to multiple District Managers; provided administrative support to entire District Team (between 8 and 20) and numerous stores (between 20-50). Managed communications between Home Depot District Teams and Store Teams. Identified as a trainer and mentor among peers. Select accomplishments include:• Decreased workload for District Managers due to decision making ability and willingness to take initiative, multi-task, communicate and problem solve• Resolved 95% of all… Show more Reported directly to multiple District Managers; provided administrative support to entire District Team (between 8 and 20) and numerous stores (between 20-50). Managed communications between Home Depot District Teams and Store Teams. Identified as a trainer and mentor among peers. Select accomplishments include:• Decreased workload for District Managers due to decision making ability and willingness to take initiative, multi-task, communicate and problem solve• Resolved 95% of all Customer, Store Manager and Store Associate issues in a timely manner with no escalation needed• Gathered and compiled daily sales data from each store for distribution to District Team, RVPs, and VP’s• Organized, communicated and managed District training events (room reservation, set-up, IT and catering coordination)• Created and conducted a Customer Complaint Resolution Training Program for all Assistant Store Managers in our Region resulting in dramatic decrease in store complaints and increase in Customer Satisfaction surveys• Created and processed expense reports, coordinated travel and scheduled calendars for entire District Team Show less

Multiple Stores, Ca

Responsible for all aspects of running a 50,000 square foot big-box retail store with up to 200 employees. Accountable for Safety, Inventory Levels, Merchandising, Sales, Margin, Customer Satisfaction, P&L’s, Hiring, Terminations and Training. Selected accomplishments included:• Served as the “pilot” Manager for Flooring Installation test that ultimately rolled out to every Home Depot store• Interviewed/hired/trained/performance managed 50-200 associates. Responsible for all aspects… Show more Responsible for all aspects of running a 50,000 square foot big-box retail store with up to 200 employees. Accountable for Safety, Inventory Levels, Merchandising, Sales, Margin, Customer Satisfaction, P&L’s, Hiring, Terminations and Training. Selected accomplishments included:• Served as the “pilot” Manager for Flooring Installation test that ultimately rolled out to every Home Depot store• Interviewed/hired/trained/performance managed 50-200 associates. Responsible for all aspects of P&L Show less