Michelle Fiesta Email and Phone Number
Michelle Fiesta work email
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Michelle Fiesta personal email
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Michelle Fiesta phone numbers
Hey there, I'm Michelle 👋🏻 a purpose-driven UX Researcher with 8+ years industry experience using my discovery skills to drive business-oriented and user-centered product development. I've delivered actionable user insights to both B2C and B2B products across multiple sectors, including Edtech, Fintech, Civic Tech, and SaSS at scaleup, startup, and enterprise companies.A lifelong learner, I am committed to continuously deepening my research skills while expanding into other supportive skillsets (such as data science, business, design, and development) to ensure my insights have the most impact. I'm also deeply committed to supporting the teams I work with through education and upskilling them in user research topics. I thrive best in teams and organizations with a clear, mission-driven focus on positively impacting the lives of the users they serve.🛠️ Methodologies: User interviews, evaluative/generative research, surveys, usability testing, concept testing, moderated/unmoderated testing, mixed methods, qualitative/quantitative research🛠️ Insight sharing: Research repositories, reports, brainstorming, ideation, prototyping, workshops🛠️ Familiar tools: Dovetail, Lookback, Respondent.io, User Interviews, Maze, UserTesting, SurveyMonkey, Confluence, Miro, Calendly, Qualaroo, Ethnio, Notion, Loom, Figma, Asana, SQL, Qualtrics, ChatGPT, prompt engineering
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Design Research LeadArchesys Inc - Sba 8(A) Certified Oct 2024 - PresentRosedale, Maryland, UsLeading design research efforts for a $2M contract within the Internal Revenue Service (IRS). Conducting comprehensive research and analysis to inform the overall strategy, ensuring alignment with the IRS’s mission of improved service delivery and operational efficiency.
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Ux Researcher (Pro Bono)U.S. Digital Response Aug 2024 - Oct 2024San Francisco, UsU.S. Digital Response (USDR) is a nonprofit, nonpartisan organization that helps governments and organizations respond quickly and efficiently to support the critical needs of the public. As a pro-bono UX Researcher with USDR, I provide research support to help governments and nonprofits deliver critical services. To date, USDR has partnered with 250+ governments and organizations to serve more than 42 million people nationwide. Learn more about getting involved with USDR or request immediate support at USDigitalResponse.org. -
Lead Ux ResearcherSecfi Mar 2022 - Jan 2023San Francisco, California, Us🕵🏻 Owned user research discipline as Secfi’s founding researcher. Generated 87 insights and 6 global themes based on 23 research projects, empowering product, design, and leadership to make decisions based on user needs.📚 Built a user research repository from the ground up in Dovetail, including developing a global taxonomy and structure to enable stakeholders to see recurring patterns and self-serve user insights easily.👩🏻🏫 Developed an unmoderated research training program including workshops, templates, and walkthroughs for an internationally distributed team including 6 product managers and 4 designers.(Impacted by a ~40% staff reduction) -
Senior Ux ResearcherUdemy Apr 2019 - Mar 2022San Francisco, Ca, Us🔍 Generated durable research insights in partnership with multiple cross-functional teams across Udemy’s multi-sided marketplace (B2C) and enterprise (B2B) offerings on desktop web, mobile web, and native mobile, and leveraged these insights to influence critical strategic and product decisions org-wide.📄 Democratized research by creating the strategy and materials for Udemy’s DIY research program, enabling ~20 non-researchers across the product organization to generate their own insights.📖 Evolved Udemy’s Confluence research repository containing 7 years of research to support easier self-serve access to research insights, increasing the longevity and impact of research conducted by the team.🛠️ Utilized SQL queries to increase participant recruitment speed by 90%, enabling research team members to self-serve the creation of target user lists and reducing requests to the data science team.⭐️ Led Udemy’s 100 member Culture Crew for one year, supporting 12 initiatives to foster a culture of belonging. -
Ux ResearcherUdemy Jul 2017 - Apr 2019San Francisco, Ca, Us
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Ux ResearcherSap Nov 2015 - Jun 2017Walldorf, Bw, De⚙️ Worked cross-functionally with product managers, designers, developers, and marketers to define and prioritize B2B research goals for SAP BUILD, a low-code development tool.✍🏻 Created how-to materials to enable team of 20 UX designers to conduct their own research. -
Ux Research InternSap Jun 2015 - Nov 2015Walldorf, Bw, De
Michelle Fiesta Skills
Michelle Fiesta Education Details
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University Of MichiganHuman Computer Interaction -
University Of Missouri-ColumbiaAnthropology
Frequently Asked Questions about Michelle Fiesta
What company does Michelle Fiesta work for?
Michelle Fiesta works for Archesys Inc - Sba 8(A) Certified
What is Michelle Fiesta's role at the current company?
Michelle Fiesta's current role is Design Research Lead @ ArcheSys | Civic Tech | Ex-Udemy, SAP.
What is Michelle Fiesta's email address?
Michelle Fiesta's email address is mi****@****cfi.com
What is Michelle Fiesta's direct phone number?
Michelle Fiesta's direct phone number is +151037*****
What schools did Michelle Fiesta attend?
Michelle Fiesta attended University Of Michigan, University Of Missouri-Columbia.
What are some of Michelle Fiesta's interests?
Michelle Fiesta has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Poverty Alleviation, Science And Technology, Human Rights.
What skills is Michelle Fiesta known for?
Michelle Fiesta has skills like User Experience, Social Media, Usability Testing, Research, Human Computer Interaction, Leadership, User Centered Design, Interaction Design, Microsoft Office, Team Leadership, Contextual Inquiry, Usability.
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