Hey there, I'm Michelle 👋🏻 a purpose-driven UX Researcher with 8+ years industry experience using my discovery skills to drive business-oriented and user-centered product development. I've delivered actionable user insights to both B2C and B2B products across multiple sectors, including Edtech, Fintech, Civic Tech, and SaSS at scaleup, startup, and enterprise companies.A lifelong learner, I am committed to continuously deepening my research skills while expanding into other supportive skillsets (such as data science, business, design, and development) to ensure my insights have the most impact. I'm also deeply committed to supporting the teams I work with through education and upskilling them in user research topics. I thrive best in teams and organizations with a clear, mission-driven focus on positively impacting the lives of the users they serve.🛠️ Methodologies: User interviews, evaluative/generative research, surveys, usability testing, concept testing, moderated/unmoderated testing, mixed methods, qualitative/quantitative research🛠️ Insight sharing: Research repositories, reports, brainstorming, ideation, prototyping, workshops🛠️ Familiar tools: Dovetail, Lookback, Respondent.io, User Interviews, Maze, UserTesting, SurveyMonkey, Confluence, Miro, Calendly, Qualaroo, Ethnio, Notion, Loom, Figma, Asana, SQL, Qualtrics, ChatGPT, prompt engineering
Listed skills include User Experience, Social Media, Usability Testing, Research, and 41 others.