Michelle Tom Email & Phone Number

San Francisco, Ca, Us

101 New Montgomery

Currently developing surveillance database for Covid-19 Coronavirus and Child Lead for SF Dept of Public Health.Launched Tuberculosis, Crypto (water borne illness), General Communicable Disease and Viral Hepatitis models in PHNIX Maven application.Develop IT systems and processes for the following: data integration from various systems to the reporting data warehouse; ongoing standard reports on Public Health communicable diseases data using SQL Server tools (SSMS, SSRS, SSIS);Provide assistance on ad hoc projects and special assignments. Serve as a resource and/or train other staff on databases and systems;Point of IT support for implementing the new go forward system for communicable diseases and developing data integration processes to report from public health labsRepresent DPH before internal and external bodies, make presentations, and prepare reports;Recommend contractor and managed care system selection, may review contractor and vendor billings; monitor and evaluate quality of contractor/consultant products and services; coordinate interactions and activities of vendors;Coordinate and/or attend project team meetings and user meetings;Provide advice on the functionality of new programs and compatibility of modifications to ensure user needs are met;Manage and monitor the progress of contractors and vendors; resolve problems;Develop and generate reports which includes documentation of the methodology using SQL Server tools (SSMS, SSRS, SSIS);Prepare documentation and training materials;Facilitate process workflow sessions and interface with the users to determine the needs and requirements when necessaryAttend 3P meetings using LEAN methodology

San Francisco Bay Area

Helped with the assistance and recruitment of Cathy, Andrew and KH as one of the campaign managers for Arthur Tom for Supervisor campaign for D4 Board of Supervisors. Managed all levels of campaign including marketing and social media are grassroots level.

San Leandro, Ca

• Provide business analyst project support (business requirements creation, business process reviews, test plans, scripts, documentation, assistance with software configuration, data analysis and purging, scrubbing data, system preparation and execution, communications which include but not limited to releases, post implementation issues) for all core software applications, Regulatory/Compliance initiatives and Reconciliation Reporting. • Develop business process maps to document current and future state business processes.• Continued support through enhancements, defects, production releases, BCP and unplanned production challenges.• Consult on Operations business processes for end users -- observe, document, gather requirements/issues and communicate about the systems. Provide end user training.• Manage and execute Risk Escalation Process.• Work in a team environment and communicate with various levels of management/staff. • Coordinated BCP and Releases for core FX teams (Static Data, CAS, OPICS, BOX, FX Quartz Admin, GFX, BSwift, Payment Manager, etc.)

San Francisco Bay Area

• Coordinate all aspects of end to end application testing for Wells Fargo’s highest valued customers in UAT. • Establish and maintain relationships with management, various lines of business, operations and technical teams.• Created and maintained new horizontal end to end business processes for various applications for testing from front end applications to backend systems and BAI/TIR reports with Technical Manager and Project Manager.• Managed Wholesale Banking QA’s Community Support Campaign fundraiser annually for approximately 10 years.

333 Market Street, San Francisco, Ca

QA lead for Commercial Electronic Office (largest wholesale banking portal in the world)Wholesale Banking Quality Assurance• Manage the QA cycle for various projects. • Design, develop and implement QA test plans and test cases from SIT, UAT, Prodfix into Production for applications: CEO, CEO Maintenance Utility, Gift Card and Wells Fargo Online Business Banking Single Sign On and Wachovia Global Connect New User Flows.• Perform analysis of business requirements, functional specifications, UI mockups, and system specifications.• Ensure QA test case design and execution methodologies are technically sound.• Perform and coordinate all aspects of verification, including functional, infrastructure, regression, and system testing.• Work closely with business, project managers, other QA leads and senior developers on daily basis. • Document all phases of the Systems QA process for traceability using Quality Center.• Log, track and verify resolution of defects by running tri-weekly defect meetings with QA testers, product manager, business, front end and backend developers.• Identify areas and methods to improve testing efficiency, expand coverage and increase product reliability.• Provide sizing for enhancements and new projects.• Manage a team of testers.

Negotiated Playboy.com joint ventures and license deals internationally. Involved with video gaming, mobile and sports gaming deals domestically.

1 Jardine House, Central, Hong Kong

Responsible for financial advisory services and organizing funding for Hong Kong IPO’s, co-sponsorship, underwriting, M&A and restructuring exercises in Asia. Implemented and closed transactions with a value over $800m in 1997.Corporate Finance ActivitiesDue DilligenceIPO underwriting of Hong Kong and China companies on the Hong Kong Stock Exchange Negotiated Warrants and Options deals for Traders with companies like Morgan Stanley, JP Morgan, Chase Manhattan, Lehman Brothers.Certifications: Brokers license- Director level, Futures and Options Trader, Securities Trader

Central, Hong Kong

History with Colliers Jardine:-Marketing Executive, LeasingBusiness Development Manager, Plant and Machinery ValuationSenior Manager, International PropertiesSenior Manager, Assistant to the President - Total Quality Management Iniative and Change Management

Certificate In Project Management, Project Management, 4.0

Activities and Societies: International Latin and Ballroom Competitive DanceTeam Projects for Project Management Classes Particularly.

Certificate, E-Business, E-Commerce

Activities and Societies: Also studied German at Deutche Haus at NYU in eveningsE-business, E-commerce

Mba, International Business, Entrepenuership, Chinese

Activities and Societies: VP of Class, International MBA, USC Ballroom and Dance TeamInternational MBA / Entrepenuerism / VP of class.

Ba, International Relations, Economics, Chinese

Activities and Societies: Alpha Phi Omega Service Fraternity, Lambda Phi Epsilon, Omicron Delta Epsilon (Economics Honor Society), Asian.

Hs Diploma, Liberal Arts

Activities and Societies: Tennis Team - Most Valuable Player Award, Junior Statesmen of America - President for 3 years, Speech.