Michelle Frackleton Email & Phone Number

Portland, Or, Us

Nashville, Tennessee, United States

• Handle small group (10-15 guestrooms), catering, and entertainment markets at a boutique Downtown Nashville hotel • Detail catering business booked

Nashville, Tn, United States

• Manage meetings and events ranging from 10-200 guestrooms on peak in a high-volume Downtown Nashville convention hotel, typically handling 16 groups a month on average• Maintain average guest satisfaction score of 80%

Seattle, Wa, United States

• Managed small meetings and room blocks of up to 30 guestrooms on peak, while additionally supporting the Senior Event Manager at a Downtown Seattle convention hotel

Dana Point, California

• Supported two Event Managers at one of Southern California’s prestigious 5-Star 5-Diamond resorts, assisting with events ranging from small executive meetings to elaborate 400+ guest events• Prepared BEOs, cost estimates, group resumes, VIP amenities, and provided additional administrative assistance as needed

Orange County, California Area

• Created proposals and made arrangements for corporate retreats and incentive programs including all details from airport transfers to event décor, venues, excursions, and team building activities • Built and maintained relationships with local vendors and venues

Laguna Beach, California

• Resort Operator and Reservations Agent for rooms, spa, and dining at one of the few 5-Diamond Triple 5-Star resorts• Participated in Forbes and sales training• Strived to create “Wow” moments for guests while gathering information through the reservation process• Began training new agents after six months and received the “Montage Master” award in May 2017

Anaheim, California

• Checked guests in and out, provided park information, created “Magic Moments”, and sold tickets

Naples, Florida Area

• Planned and executed 300-guest Wine Down, the after-party of one of the most successful wine charity auctions in the nation• Secured vendors to supply a variety of food for event, designed e-vites, printed menus and signage, selected overall decor, and managed team of volunteers• Regularly updated website, auction catalog, and sponsor directory

Naples, Florida Area

• Issued club memberships and completed administrative duties• Booked tee times and made reservations for spa, dining, social events, and fitness classes

Lake Buena Vista, Fl

• Hostess at The Wave and Top of the World Lounge at Disney's Contemporary Resort and Bay Lake Tower, Mickey's Kitchen, and the upscale Yachtsman Steakhouse• Participated in Disney Hospitality and Guest Services class

Wilmington, Ma

• Taught beginner to intermediate students classical violin and tutored students of Strings Attached Orchestra

Bachelor Of Science (Bs), Resort And Hospitality Management, Lutgert College Of Business

Activities and Societies: Hospitality Management Association (HMA), Wandering Eagles, European Hospitality Study Abroad Summer 2014.

Education record

Activities and Societies: Strings Attached Orchestra